Vets Now Reviews 

Very pleasant staff but more important very through medical carried out on Parsley

The staff were excellent. Jodie, VN was very kind and efficient. Claire treated my little old cat with respect and a wonderfully warm attitude. Glad to say all tests were fine.

Very good service but felt like I was taken advantage of when it came to costs. It felt like the vet knew it was expensive. Very very expensive and he was in commission

Trustpilot Review

Very disappointed with how my claim has been handled.

My cat Leo was treated by Vets Now on 7 August 2026. I have contacted Vets Now twice to chase the information required for my Tesco Insurance claim, but Vets Now apparently failed to respond to Tesco Insurance.

As a result, Tesco Insurance has now closed my claim, leaving me out of pocket.

I have had to pay £500 to Vets Now on my credit card to prevent further credit charges from building up while this matter remains unresolved. I am now seeking to recover this £500 and any associated interest or other reasonable costs caused by the delay.

I have asked for details of the appropriate regulatory and complaints escalation process. If this is not resolved, I will escalate the matter through the appropriate financial complaints process, including the Financial Ombudsman Service where applicable.

I should not be left financially disadvantaged because the veterinary practice failed to provide information required by my insurer. I expect both parties to properly investigate this and resolve the matter rather than passing the responsibility between each other.

Under sad conditions, Jasper and I were treated with dignity and compassion, speedily and efficiently.

Emily the vet and her nurse were amazing . She explained everything so well and lots of common sense. They looked after our cat Missy with great care. Just VERY expensive!

Absolutley discusting company paid a 302.50 consultation fee had to take pet back for same symptoms within 13 hours and have to pay the same consulation fee can clearly see the priority within this vets MONEY!!!!!!

They were thorough attentative caring i could not recommend them enough.

Bad Service!

All about money and not the care of your pet. Out of hours service is daylight robbery who pray on those who love their pets knowing the will pay. Even when insured you are charged £300 plus before you even see the vet.

They were amazing with our and showed so much love and care and even tried to help her baby which we lost but allowed us to take him home to bury thank you for saving her life and trying to save her baby - miss helen seager

My daughter wants to say thank you also for saving our cats life and taking care of her and baby xx

Excellent service provided by receptionist and vet on call as gsd having gastro problems. Sorted very quickly. I'd say average pricing for late night emergency so not too upset.

I am extremely upset and disgusted by our experience at Vets Now. We brought our cat in as an emergency because she was barely moving and breathing very heavily. There appeared to be only one vet working, yet almost immediately we were asked to authorise up to £2,000 for treatment. It makes you question how much profit this company makes from desperate pet owners who have no choice when their animal is sick.
We were told her X-rays and blood tests would take 30 minutes to an hour. Instead, we waited six hours, repeatedly asking for updates and receiving very little information. In the end, they found gas in her stomach but couldn’t tell us what was actually wrong with her.
What I find most disturbing is the condition Mina was returned to us in. Her legs and neck were extensively shaved, badly sore and bleeding, and she was extremely angry and distressed. Nobody told us what had happened to her or why she was in that condition. I genuinely have serious concerns about how Mina was handled and whether she was mistreated while she was out of our sight. An animal cannot be returned to their owner bleeding like this with no proper explanation.
The nurses seemed extremely clumsy, and I personally witnessed a nurse accidentally hit a dog’s head against a door while carrying the dog. Even the reception area was in a terrible condition, with dirty carpet and broken chairs.
For the enormous amount Vets Now charges, I expected sufficient staff, transparency and, above all, safe and compassionate treatment of animals. Instead, we left without answers and with our cat in a worse physical and emotional state. I will be making a formal complaint about what happened to Mina.

The focus was more on paperwork and the cost than on treating the animal to relieve its pain and suffering—and it was ridiculously expensive, too.

I attended the Vets Now Bury New Road branch last night with my little dog Ella. Sadly she was very unwell, they scooped her off me and were nothing but professional, compassionate and truly beautiful people. I’ll never forget it, they made a really sad time more bearable with their hugs, kindness, tissues and cups of tea.
Every team member was just honestly so amazing and compassionate. Sadly little Ella was put to sleep cuddled on my knee, they didn’t rush anything explained everything. Honestly such amazing and professional people who we had never met before but I felt completely assured they were caring for Ella perfectly and she was is in loving and safe hands.

Dreadful experience in north Hykenam Lincoln branch caused my dachshund and myself distress the staff were aggressive kept the door locked so couldn’t get in for emergency appoint after 3 calls of our arrival finally unlocked the door & member of staff came out being rude then she called 2 large nurses who seized my dog took my dog into a room & wouldn’t allow me to be present they stated they did a blood test they did not then presented me with my dog stating he had to be put to sleep” demanded the £550 in advance while he was sitting by my side crying as distressed as we were inseparable )by bank card before then immediately putting him to sleep never received an invoice of costs then started doing hard sell on cremation and urns at £350+ the experience I will never recover from the object of their itinerary was to get money not to look after my pet they made me feel I had no choice? They lied with the information & were aggressive for money then on notes sent to my vet lied about my behaviour it seems that was more important than my dogs prognosis ?
It has now become suspicious that my dog was poisoned by a neighbour if the blood test had been done as stated if would have been proven .
Staff dreadful service dreadful money costs to poeple that are vulnerable

Once seen, my cat receiving pain relief which worked well for the 45 minute drive back home on Sunday 16th August.
Also advised me that be better getting x-ray at my own vet surgery as wouldn't be as expensive .

We paid £302.50 for a Saturday evening consultation, which is five times more than we paid for a consultation with our regular vets on the same morning. Both vets were competent and helpful. IVC Evidensia, who own Vets-Now, claim that out-of-hours prices are high primarily because of the cost of staff salaries. However, the factor of five mark-up from daytime rates at our own vet suggests to me that an unacceptably large part of the price goes towards delivering shareholder value. The market needs a substantially greater degree of regulation than it currently receives.

Seem quickly and efficiently, always room for improvemnet

Can't fault the clinical care for my cat which had had an accident with a car. Eye-watering costs though, as a number of other reviews note. They've got you over a barrel really, knowing they can charge what they like, knowing you're going to pay, because you have no choice. And yes, I know OOH care costs more, but we can't control when pets need help can we?