Vets Now Reviews 

When I arrived receptionist was expecting me and knew my problem. My dog was triaged immediately with options clearly explained.

Friendly and sympathetic reception and reassuring and competent examiner whose surprising diagnosis has turned out to be correct. An important service available at otherwise a difficult time to get advice (a Sunday evening).

Caring & compassionate with a thorough examination. We hope not to return! Thank you ☺️

This was our 2nd visit in a month. The staff were fantastic as always. It was particularly busy and they dealt with it in a very professional manner, especially as it seemed some people had attended for repeat prescriptions and not emergency care. Probably the same type of people clogging up hospital A&E Depts!
All the staff treated us with respect and compassion and clearly have the animals best interests at heart. Everything is explained clearly and in a non patronising or condescending manner. I completely trust these vets and in an emergency would not take either of my dogs anywhere else.

Amazing team. We’re very honest about the wait time when I arrived. The receptionist was lovely and understanding for everyone’s worries. No one wants to have to spend time at the out of hours unless they need to for their fur babies. And the VetsNow team worked as quickly as they could for a very busy waiting room. My kitten was looked over and treated with the best care to help get him back to his normal self.

Following an emergency on Sunday with my reactive dog Tucker, I called the vet. I did have to wait outside for a long time but the vet Zuusan (not sure on the spelling) was amazing. She listened and answered all questions. She got on the floor to calm my dog and he warmed to her immediately. I cannot fault her care. The receptionist was also kind and took time to ensure Tucker was relaxed.

Excellent vet and quick appointment but price of the medication was excessive in my opinion. £19 to dispense each medication which was paracetamol and probiotics. Then the price of the drugs on top. Otherwise a good experience.

The service was very good but the pricing was outrageous. You are taking advantage of pet owners who are in a difficult position requiring out of hours treatment.

We were kept fully informed of the progress of our cat. The staff were very friendly and answered all our questions.

Difficult time for us made easier by this vets!

Immediate help and reassurance given when needed.

The care I had from the OOH vet was ok but the fact I had to travel 40 minutes to a different county as my GP vets don't offer OOH and this was the nearest I was signposted to, plus I was holding on the phone line for 20 minutes, it's a miracle my cat didn't die. It then cost me £412 - which mostly encompassed an extortionate £302.50 consultation fee and an extra £35 admin fee for them to process the insurance claim, even though I'd paid them upfront, it felt like a company taking advantage of a very sick animal for grotesque amounts of profit. A phonecall was made today today to a local vet in my town who accept unregistered emergency patients OOH for a £99 fee. I don't think I need to say anymore about this company. I feel very taken advantage of. It's disgusting practice.

From initial phone call we were seen quickly and received excellent care and attention The staff were very helpful The Vet was very thorough . Bit pricey though !! Regards

Very helpful in answering our concerns on reception regarding the situation with our standard poodle. Having been told that the vet would be waiting at the vets now surgery we arrived with support from all the staff at the vets.after a thorough examination and care from the vet and nurse the outcome was a relief to our concerns. The vet and staff are very caring and professional.

All the staff there are great, especially the nurse we saw. She was thorough with her examination of our dog and explained what we needed to do.
Our dog felt very assured by the nurse & even enjoyed her visit!

I found a cat on the side of the road and they took it for a vet check

They were very kind and understanding on the phone, I didn't wait long at the vet's to be seen, and the vet was very good, giving me plenty of options for treatment of my dog. A very positive experience, cost was the one down side

Excellent service. The vet and her team were so caring and did everything possible to support our dog during his illness.
First class service.

My dog was took to Vetsnow late night at around 10.30pm on 30/7/26 . There was nothing wrong with the treatment he received, however, we have tried to claim the cost of £1300.00 via our insurance and Vetsnow have still not sent the itemised documentation to our insurance company, who have sent 2 requests for information.
Our dog required an overnight stay at vetsnow, followed by another overnight stay at our own vet. Our own vet sorted our claim immediately and payment was sent to us within 4 days. Given the total sum of costs, vetsnow are causing us considerable anxiety. I have sent several emails to request immediate action, but to date my claim remains ongoing.
Vetsnow expect payment straight away for treatment but are not as considerate when it comes to ensuring their customers receive insurance payments to cover veterinary costs that, are in most cases, unaffordable.