I made a mistake and shipped a large order to a completely incorrect address and it was too late to correct it with the carrier. The options were to wait for it to get returned or lost in the system.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vistaprint doesn't always get it right - we've had ordered that were poor print quality or the wrong material, etc. - but they do ALWAYS make it right. Their customer service is so fast and helpful, w... See more
Company replied
My customer service rep Melanie was EXCELLENT! Not only did she give helpful suggestions, she also helped me to apply a current discount. She also was very complimentary which made me feel good abo... See more
Company replied
Customer Service First I talked to an ai, then I was promptly put with a real customer service rep. I was not thrown around, all my questions were answered and even was given advice. My rep helped... See more
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Company details
- Digital printing service
- Business-to-Business service
- E-commerce service
- Graphic designer
- Prints and signs store
- Promotional items
Written by the company
VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in. We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want. When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.
There's no business like your business.
Written by the company
- At Vista, we love that about you. We’re here to help you and your business stand out, from print to design to digital. If you can dream it, Vista can help you create it.
Contact info
United States
- 1.866.207.4955
- www.vistaprint.com
4.5
Excellent
7k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Anna at the online customer service…
Anna at the online customer service chat got my issue resolved within minutes. Extremely helpful and answered every question I asked and even ones I didn’t even think to ask. Cannot speak highly enough of my experience.
6 June 2026
Unprompted review
Reply from VistaPrint USA
Thank you for sharing your feedback on your recent order. We are delighted to hear that Anna from our online customer service chat was able to resolve your issue within minutes. It is wonderful to know that she provided extremely helpful support, answered all of your questions, and even anticipated ones you had not thought to ask.
Your comments will be shared with our team to recognize Anna’s excellent service and to reinforce the importance of delivering responsive and proactive support to every customer.
We truly appreciate your kind words and the trust you place in VistaPrint. Thank you again for highlighting your positive experience, and we look forward to continuing to serve you with the same quality, care, and reliability in your future orders.
Customer service is A-1
Customer service is A-1 (Mr. Keith) VistaPrint cares about the quality of their products and services they provide. Thank You
6 June 2026
Unprompted review
Reply from VistaPrint USA
We are delighted that our support team could assist you efficiently and with care, and we look forward to working with you again.
Customer Order Error
John helped me with something I forgot to add in the flyer I created. John was efficient and professional. Thanks for your help John!
6 June 2026
Unprompted review
Reply from VistaPrint USA
It’s fantastic to hear that our team was able to assist you promptly and professionally. Thank you for your kind words.
Mikaela Karill was wonderful
Mikaela Karill was wonderful. She helped me when no one else would.
6 June 2026
Unprompted review
Reply from VistaPrint USA
We’re delighted that our customer care team could offer the assistance you needed with such care and efficiency.
Mediea G was such a big help!
I love ordering from vista print because everything always looks so professional and the quality is great. I had an issue with one of my orders so I reached out via their chat option.
Mediea G not only resolved my issue but she offered an option to get my product to me as fast as possible. She also personalized the connection- which is incredibly hard to do through chat. But I left feeling really good about my interaction with her.
5 June 2026
Unprompted review
Reply from VistaPrint USA
It’s fantastic to know that our support team’s responsiveness and professionalism stood out. Your business and support are highly appreciated.
Their Photo book software is hands down the best…
Their software is hands down the best and easiest software to use for making photo books. Their shuffle button to arrange photos on a page, does not crop photos or try putting horizontal pictures into vertical spots. It is amazing! Also their customer service always goes above and beyond! I appreciate their help each time I reach out!
5 June 2026
Unprompted review
Reply from VistaPrint USA
We are grateful for your continued trust and happy to hear our support team has consistently delivered excellent service.
Jackie was 10/10
Jackie was 10/10. My original cards weren’t exactly as expected and I was able to connect with her, then them corrected and shipped out. I couldn’t be happier!
5 June 2026
Unprompted review
Reply from VistaPrint USA
It’s great to know that our team’s assistance was both efficient and helpful. We always strive to provide a positive and reassuring experience.
Winayza Yasmin M was fantastic
Winayza Yasmin M was fantastic, saw things that needed to be corrected and he fixed other issues. One of the best chat experiences that I've had.
5 June 2026
Unprompted review
Reply from VistaPrint USA
We are thrilled to hear that our support team was able to assist you promptly and with care. Your satisfaction is primary concern.
Definitely recommend
Definitely recommend. The cards are exactly what I asked for definitely will reorder again first order of cards didn't come in.I don't know what happened , reported it and they sent me a new batch , within 2 days
4 June 2026
Unprompted review
Reply from VistaPrint USA
We are glad to know that your order experience was hassle-free and that the printed items were of excellent quality.
Customer Service
Customer Service
Antonette with in browser chat support help me resolve an issue I had created by mistake. Service was quick, pleasant, and timely.
5 June 2026
Unprompted review
Reply from VistaPrint USA
It’s great to hear that our support team made your experience easier and provide the needed support. We look forward to doing business with you again.
I have already left a one star review
I have already left a one star review. I was going to change this rating after I got my product, BUT for the second time I did not get it. I waited almost 3 weeks and all I got was that they were having courier issues and that I would have to wait longer. I just canceled my order. I know I am just a small business and do not spend a lot on advertisings so my little $200 or so dollars doesn't mean to much to a big company like vista print. From now on I will just shop local that way if there is an issue I might be able to get some actual costumer servie.
4 June 2026
Unprompted review
Reply from VistaPrint USA
We understand how frustrating it must have been to wait for your order for an extended period and not receive it as expected, especially after being informed of courier-related delays. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.
We also regret that this has led to your decision to cancel your order. While we understand your frustration, we want to assure you that every customer—regardless of order size—is important to us, and we never take your business for granted.
We’d like to help make this right, and we’ve sent you a separate email requesting further information so we can better assist you with this.
Very Helpful
I had placed an order for business cards, but received a last minute edit request by my client. I thought I was going to have to cancel the order and get a refund, upload the new artwork, and reorder...but Anna helped me as a one-time courtesy to upload my edited artwork instead of canceling the order. Thanks so much!!!
5 June 2026
Unprompted review
Reply from VistaPrint USA
Thank you for taking the time to share your experience! We're thrilled to hear that our care team was able to assist you with your last-minute artwork update and help save you the time and hassle of canceling and reordering your business cards. We look forward to assisting with future products of interest.
My customer service rep was kind
My customer service rep was kind, undetstanding and went the extra mile to ensure we would receive our banners in time for the event.
5 June 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again. Thank you for ordering from us.
The person that helped me on the chat…
The person that helped me on the chat feature while I was working through a project was wonderful!
5 June 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again
Great customer support
5 June 2026
Unprompted review
Reply from VistaPrint USA
We are incredibly grateful for your kind words. Providing great support and helping our customers succeed is always our top priority.
Excellent customer service and design help
I had an issue with the bag size I originally ordered for my children’s books, and VistaPrint’s customer service was extremely helpful. Jackielyn took the time to understand what I needed, explained the best replacement size, helped improve the design for better visibility, and even suggested adding a QR code to make the bags more useful for my customers. I really appreciated how patient, kind, and professional she was throughout the process. This made a stressful situation much easier, especially as I prepare for an upcoming book event.
5 June 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much for this wonderful feedback! We are thrilled to hear that our customer service representative was able to turn a stressful situation into a positive one and help you prepare for your upcoming book event. We will be sure to pass along your kind words to her and the rest of the team. Wishing you tremendous success at your book event.
Customer Service
Had a great experience with Winayza on my business card order for my company. He was patient, professional, and made sure everything was taken care of correctly. It's rare to deal with someone who's both knowledgeable and genuinely kind, he checked both boxes.
4 June 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much. We're thrilled to hear that our support team provided such quick and helpful assistance. We truly appreciate your feedback and are always here whenever you need us.
Reply from VistaPrint USA
We are thrilled to hear that you had an excellent experience with us. We appreciate your support and look forward to working with you again on your next order.
These guys are great
These guys are great! Jacky, their support rep, was really helpful and went the extra mile. Thank you!
4 June 2026
Unprompted review
Reply from VistaPrint USA
Thank you so much for the glowing review. Our team always strives to deliver excellent service, and knowing that we made a positive difference for you truly makes our day. We will be sure to pass your kind words along. Thank you for choosing us, and we look forward to assisting you again whenever you need us.
WARNING YOU NOW. GO ELSEHWERE
First they screwed up my address even though i triple checked it. Then when they emailed me the confirmation. The address was wrong. So they made me pay an extra $30 to switch the address again to fix THEIR mistake. Then the products arrived and were damaged. They said they were sending replacements. And AGAIN sent them to the wrong address. So i called this time and explained my issue and the stupid customer service rep hung up on me. NEVER USE THIS COMPANY. THEY ARE HORRIBLE
4 June 2026
Unprompted review
Reply from VistaPrint USA
We sincerely apologize for the issues you encountered with your order and for the frustration this situation has caused.
We are sorry to hear about the address discrepancies, the additional charges incurred to correct the delivery information, the condition of the products upon arrival, and the difficulties you experienced while seeking assistance. This is not the level of service we aim to provide.
We’d like to help make this right, and we’ve sent you a separate email requesting further information so we can better assist you with this.
Thank you for bringing this matter to our attention. We take your feedback seriously and are committed to improving our customer experience.
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