W and P Compliance Reviews 

I would like to express my deepest gratitude and appreciation to Lorna Smith for the incredible support I received throughout the registration of my domiciliary care company.
When I started this journey, I had a vision of establishing a high-quality domiciliary care service that would make a positive difference in people's lives. However, I quickly realised that the CQC registration process was detailed, demanding, and at times overwhelming. From the very beginning, she became an invaluable source of support, guidance, and reassurance.
She worked tirelessly with me throughout the entire process, helping me develop and review policies, procedures, governance documents, care documentation, and all the essential requirements needed for CQC registration. Her knowledge of the domiciliary care sector and CQC requirements was exceptional, and her attention to detail ensured that every document met the required standards.
What impressed me most was not just her expertise, but her patience and genuine commitment to my success. No matter how many questions I had, she always took the time to explain things clearly and thoroughly. She never rushed me, never made me feel like a burden, and was always available to provide guidance when I needed it most. During moments when I felt overwhelmed by the process especially when preparing for interiew, her encouragement and reassurance helped me stay focused and confident.
She demonstrated professionalism at the highest level while remaining approachable, kind, and compassionate. It was clear that she genuinely cared about helping me build a safe, compliant, and successful domiciliary care service. Her support went far beyond simply reviewing documents; she invested her time, knowledge, and energy into helping me achieve my goal.
Today, I am proud to say that my domiciliary care company has successfully achieved CQC registration, and I honestly do not believe I could have reached this milestone without her support. She played a significant role in turning what was oncea dream into a registered care service that is now ready to provide care and support to people in the community.
She is an exceptional professional, but more importantly, she is a genuinely caring and compassionate person. Her dedication, patience, expertise, and unwavering support have made a lasting impact on my journey, and I will always be grateful for everything she has done.
I wholeheartedly recommend her to anyone seeking support with CQC registration, compliance, policies, governance, or the establishment of a domiciliary care service. Her knowledge is outstanding, her standards are exceptional, and her commitment to helping others succeed is truly inspiring.
Thank you for believing in me, supporting me, and helping me achieve this important milestone. Your contribution to the success of my domiciliary care company will never be forgotten.

This was our first time using W&P Compliance for a mock audit, and as a care provider, I honestly wish we had done it years ago.

The mock audit was incredibly beneficial to our business and has given me peace of mind. I now feel much more confident knowing that we have reviewed and covered all the key areas required ahead of a CQC inspection.

I would highly recommend W&P Compliance to any care provider looking to ensure they are fully prepared and inspection-ready.

Lorna and Emma have helped me a lot. Lorna helped me prepare my documents for my CQC registration and Emma helped me prepare for my interviews. With their valuable support and insights I was able to get my CQC registration and now I am able to offer personal care services to people in the community. Thank you again, Lorna and Emma!

I spent a day with Marianne Auditing my service yesterday. This is my 3rd audit with Marianne and I always feel that I learn so much. I always feel that she is there to support and get the best information from me and explains why the information required is needed for the evidence. He explanations of all the new things I need to put in place are always so beneficial for the service we provide and I want to say a big thank you for all the support she gives me on the day and afterwards.

The auditor conducted our audit in a professional, thorough, and objective manner. Their approach was respectful and collaborative, helping staff feel comfortable and engaged throughout the process. The audit was well-organised and balanced.

The auditor demonstrated a strong understanding of regulatory requirements and quality standards, providing valuable insights and constructive feedback.
Overall, the audit process was positive and beneficial, and the auditor's professionalism made the process feel very comfortable. We would welcome future audits conducted by them.

I had a really positive experience chatting with Lorna whilst preparing for my Fit and Proper Person interview for Registered Manager with CQC.

Lorna was instantly welcoming, friendly and very knowledgeable. Lorna made what initially felt quite daunting feel much more manageable.

The support materials she provided were especially helpful. She shared clear handouts and guided me through potential questions in advance, which meant that when we had our pre-booked session, we could get straight into discussion.

Lorna was also very responsive and flexible in focusing on the areas where I felt less confident, helping me strengthen my answers and build confidence ahead of the interview.

Overall, her support was extremely valuable, and I would definitely recommend her service to anyone needing guidance, reassurance, or help preparing for similar interviews or processes.

Massive thank you to Lorna for getting me through the CQC registration process, not only was she very knowledgeable and helpful but she was there when I needed to rant. I can’t thank her enough for helping me with this process and I wouldn’t hesitate to recommend her to anyone. In regards to the wider team at W&P they were also great, they supplied updated policies quickly when I needed them and the portal is fantastic and so easy to use.

Having Marianne inspecting our homes was a delightful experience. Marianne delivered an exemplary standard of inspection practice throughout her recent MOCH review.
She communicated clearly, asked well‑focused questions, and created an environment where staff felt comfortable sharing information openly. Her ability to balance rigour with approachability ensured that the inspection process was both robust and collaborative.
Marianne’s attention to detail was evident in the precision of her observations and the clarity of her feedback. She identified strengths with specificity, recognising good practice in a way that felt meaningful and motivating. Where areas for improvement were noted, she framed them constructively, offering practical suggestions that supported learning rather than criticism.
Her professionalism, consistency, and calm demeanour contributed to a smooth and well‑structured inspection.

We had a Mock CQC inspection with Marianne. This is the 3rd year we have used them and it's been great to have such a professional inspection completed. All three were unannounced for the RM's.
Marianne was brilliant, very professional and a fantastic help.

Very happy with overall service!
Completely felt at ease with Marianne, such a lovely lady and very informative. As a first time registered manager Marianne was able to offer so much advice and knowledge about going forward. Very happy with overall result and how quickly the company has responded and sending over the draft audit.

Clear sharing of information and objectives.

The information was shared in a clear and understandable way that was easy to understand.

I have received all the information I expected.

Excellent presentation and information

Relevant updates to regulatory frameworks and inspection processes in order to prepare for "assessments" of services.

Marianne visited the home at the request of the Care Manager. She was very professional , understanding and knowledgeable about CQC requirements. Marianne was very supportive to the manager, staff and very friendly and attentive to the residents. Overall it was an excellent experience with Marianne as she consistently gave great advice and suggestions on how improvements could be met.
Very understanding lady with excellent communication skills that made us all feel at ease throughout the day.
Great company with an excellent assessor.

It was a good session. Information shared very clearly

Lorna is very knowledgeable. The webinar was informative and helpful.

Presenter stays on topic - is clear and concise. Keeps audience engaged. I was able to gain the information I needed to progress learning / performance.