W and P Compliance Reviews 

Great support service for the care sector.
Pre-written policies and procedures are absolutely current and up to date and need only minimal insertion of company details, mostly automated.
Updates are sent out 3 monthly or as DHSC advice changes.
Also, additional help in CQC applications can be accessed for a small additional cost, an absolutely priceless service with the complexity and time needed to get it right the first time.
Thanks guys.

I have to say a huge "thank you" to everyone at W & P, in particular Keith Ralph, who wrote the policies for my company, 3 Circles Care, which was set up in 2018. We have just had our first formal inspection by CIW (Care Inspectorate Wales), and one of the things which they commented on was how good our paperwork is. Huge thanks to all of you (in particular you, Keith), and all the others who I have had dealings with over the last couple of years. I would highly recommend you; you are worth every penny (and more!)

In order to complete a Contract renewal, I had to provide copies of several Policies and Procedures. Over the last couple of years, several terminologies had changed and I required assistance from Wendy and Tim to ensure that I was including everything that was required. The Speed and Professionalism, that they dealt with my enquiry, was second to none. I am delighted that once again my rationale for using W & P Training was so well placed. Many Thanks

I purchased the Policies from W & P to which i was to download them without a week. Unfortunatley due to the nature of this industry, i saved them but forgot where or what name. Called the company and spoke to Lee who was ever so helpful. Within minutes he had sent me the link and i managed to upload them.

The team is super efficent.

Excellent service, Reasonable price and easy to personalise policies and procedures.
Regular updates to ensure legal/CQC compliance.
The whole service has taken a huge amount of work off my shoulders and Ben Erskine has always been easy to talk to and immediately sorted out any issues that we had.
I just wish that I had used W&P earlier.
I really couldn't recommend them enough to any size care establishment!

I was recommended W & P by another provider as i was looking to buy policies as mine are running out of date. Made an enquiry online and one of the team members called to follow up but unfortunately i was unavailable. Returned call later and spoke to one of them most remarkable person called Margaret. The advice, guidance and knowledge she gave me for free could be worth thousands to another company. I have been trading for 3 years and did not know most of what she guided on. Definitely she is not doing this for money but as a PASSION and to make a difference in people's life. I will spreading the word to all providers i know and believe they will benefit like i have. Looking forward to purchasing the Policies and working with these wonderful people. THANK YOU MARGARET.

I have been subscribed to W&P training for a number of years particularly with reference to their clinical policies and procedures. We are just getting set up with the nursing side of things and needed their assistance. Ben was knowledgeable and helpful. He even remembered to follow up on a situation a few weeks later.

Five star service as usual!

I first discovered W & P Training when I was setting up a Domiciliary care company here in Wales. W & P was the only company which I could find with a knowledge of Welsh Policies and Procedures. I used them to write my policies and to provide some support with my registration application with CIW.

This year I contacted Keith as one of our LA's is bringing in a DPS system. Prospective suppliers have to fill in a detailed online questionnaire, and questions are asked about things such as recruitment, providing services in a rural area and other matters. Keith drafted some splendid answers which were supplemented by my own local knowledge and we have been accepted to tender on this system.

I should add that Keith worked his socks off, despite being diagnosed as COVID positive and feeling very unwell.

I would not hesitate to recommend Keith and his team; it is very rare that you find a company which is willing to go the extra 10 miles for you.

We subscribe to W&P policies and procedures and have happily done so for some years.
Today, I had the privilege of talking to Margaret Ross Sands on some Business Support query.
Margaret was so fully clued up, she worked me through the query and 110% answer to my niggling query.
My only regret? Not knowing W & P from the beginning of my Care Home business 13 years ago. They are straight and highly knowledgeable.
Margaret, thanks so very much.
Five big Stars from me!
Chinelo

As a Director of a Start Up agency, the workshop was very thought provoking and insightful. I realise that there is foundation work to be done in bite size chunks to enable us to one day achieve an outstanding rating when inspected. It was also very useful learning about all the policies, processes, new ways of working and what makes a seamless service. Thank you Keith for the session.

Staff were warm and friendly and made me feel like a valued customer, this was reflected in the way they spoke to me and also broke down key elements of the product we wished to purchase. I called up a few times and I always got the same responses, there was consistency in their deliverance of service and customer care.

I have called a few times since purchasing the policies we needed, as an existing customer I felt that any query I made was handled promptly and efficiently and moreover there was a sense of going over the call of duty from W&P.

During these unprecedented times i.e Covid-19 I have turned to W&P to seek advice and assistance and in my opinion they have superseded my expectations.

W and P are extremely helpful. We have been using them for a good few years now for all our policies. As a leading homecare provider we value the professional service they offer. Especially Wendy expertise.
Would highly recommend this company

A professional approach to training.
Full set of domiciliary care policies.
Regular updates to keep on top of new legislation and changes.
Easy format and clear process.

i FIND THEM TO BE VERY COMPETATIVELY PRICED. aLWAYS ON THE BALL AS FAR AS NEW POLICIES ETC. ARE CONCERNED AND i LIKE THE STAFF WHO ARE COURTEOUS, PROFESSIONAL AND A PLEASURE TO DEAL WITH. i WOULD RECOMMEND TO ANYONE.

Quick and easy way to access up to-date policies for the company

The best decision we made was changing to W & P's policies and procedures. Well written, easy to use and very professional customer service to back it all up.
Tim

Excellent customer services from the point of enquiry, Lisa was really informative and helpful in ensuring all of our queries were addressed. The service provided was responsive and efficient. Well written policies for the sector, great value for money.

Having decided to launch a domiciliary care company in Wales I spent many hours searching the web for a company which could provide advice, training, and assistance with polices and procedures compliant with CIW guidelines. There are plenty of Companies who are conversant with CQC and English policies; however, it was only W & P who were conversant with the Welsh guidelines.

I contacted Keith to enquire about the cost of such services. I was impressed by the speed of his response, and also by the fact that I wasn't subjected to a "hard sell". It took me a few weeks to make up my mind to proceed as I was also searching for a company to provide all the marketing material and website design. However, I am glad that I decided to use W & P for the compliance side of things.

Keith has been invaluable in terms of support; he read through my draft Statement of Purpose and suggested changes where he felt they were necessary. He also carried out some research himself to ensure that his suggested changes embraced the most recent legislation. This took him longer than the amount of business support which I had paid for; however, he very kindly did not charge any extra as he viewed this in part as a useful exercise for himself.

I would not hesitate to recommend W & P. It is my intention to use them as external training providers going forward, and I look forward to cementing the relationship which we have already started to build.