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Wards - Kings Hill Reviews 

8
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TrustScore 4.5 out of 5

4.3

Unit 5a, 7 Liberty Square, ME19 4AU Kings Hill, Kent, GB

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Rated 5 out of 5 stars

Not all heros wear capes. We were let down by another estate agent which left us in a vulnerable position with a family member with dementia. The team at Wards Kings Hill were supportive, kind, profe... See more

Company replied

Rated 5 out of 5 stars

We have just exchange contracts on our new property and would like to thank all the girls at wards for their hard work getting us there. They are always ready to help in anyway they can with prompt r... See more

Company replied

Rated 5 out of 5 stars

Maria from the West Malling branch was fantastic throughout the entire process. She was always friendly, professional and highly informative, keeping us updated and helping to put our minds at ease, p... See more

Company replied

Rated 5 out of 5 stars

Both Be and Sam did everything in their power to make selling our present property simple and enhanced the reputation of both themselves and Wards even more by setting us up with a rental agreement pr... See more

Company replied


Company details

  1. Estate Agents
  2. also in
  3. Estate Agent

About Wards - Kings Hill

Written by the company

Established in Gillingham in 1922, Wards (formerly Ward & Partners) is Kent’s largest independent estate agency. With over 100 years of heritage, Wards has grown from a single branch family-run business into a notable network under the Arun Estates umbrella, serving home buyers, sellers, landlords, and tenants across the Southeast of England.

What sets Wards apart is its "people-first" approach. Built on the core belief that it is people who make a property a home, the agency has built an enduring reputation for outstanding customer service, transparency, and deep local knowledge. To ensure seamless journeys for its clients, Wards offers a comprehensive, all-in-one property service. This includes expert residential sales, lettings, professional valuations, in-house mortgage advice, and conveyancing.

Deeply rooted in the communities it serves, Wards has raised millions of pounds for local charities over the decades. Combining a century of traditional local expertise with modern digital marketing—including virtual tours, massive portal exposure, and open-house strategies—Wards continues to be the trusted partner helping generations of families take their next steps on the property ladder.

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Welcome to Wards, the new name for Ward & Partners

Written by the company

We are all on our own journey, planning our next move. Wards are here to help make those plans a reality. Whether you are buying, selling or renting, we do everything we can to help you move forwards. If you are looking to sell with Wards, our key goal is to make sure you achieve your asking price and here are just some of the ways we achieve this:
Everywhere online
Your property will be listed on Rightmove, Zoopla, Prime Location and On The Market, plus promoted across social media too.
Throughout Kent
With 42 offices in Kent and a huge database of active customers, with Wards, we may already have your perfect buyer.
An open house
We can carry out an open house, so we have lots of people visit your property at the same time, creating a buzz and the urgency to put in an offer.
Your property at its best
We make your property look amazing, through professional photography and our state of the art virtual tours. And remember, we won’t earn a penny unless we sell your home.
Helping you move forwards

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Contact info

  • Unit 5a, 7 Liberty Square, ME19 4AU, Kings Hill, Kent, United Kingdom

  • 01732 222211

4.3

Excellent

TrustScore 4.5 out of 5

8 reviews

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4.3

All reviews

(8)

269 reviews in the last 12 months

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Rated 5 out of 5 stars

Above and Beyond - Sam Turner Is an Absolute Credit to Wards

We first met Sam Turner around 9 years ago, when she was the agent who sold us our home, so it was quite lovely that our paths crossed again recently during our house buying and selling journey.
Sam has been absolutely incredible throughout. She has gone far beyond what was required or expected of her, stepping in to help wherever she could, even when it wasn’t necessarily her responsibility to do so. She is exceptionally kind, professional, knowledgeable and genuinely supportive, and you always feel that she actually cares about the people she is helping rather than simply doing a job.
Buying and selling a home can be incredibly stressful, and having someone like Sam involved makes such a difference. Nothing ever felt like too much trouble, and we are enormously grateful for all the help, advice and reassurance she has given us.
Sam is an incredible person and an absolute credit to the Wards Kings Hill branch.
9 years after first meeting her, she is every bit as wonderful as we remembered.

We genuinely cannot thank her enough!!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Not all heros wear capes

Not all heros wear capes. We were let down by another estate agent which left us in a vulnerable position with a family member with dementia. The team at Wards Kings Hill were supportive, kind, professional and listened to our situation and needs. Good communication and pro active approach to getting a suitable buyer. Would never use anyone but Wards

25 September 2026
Unprompted review
Wards - Kings Hill logo

Reply from Wards - Kings Hill

We are so glad to hear our team at Wards Kings Hill provided such supportive, kind, and professional assistance during a challenging time. It truly means a lot to us that we could help you find a suitable buyer and that our proactive approach made a positive difference. Thank you for your wonderful feedback.

Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014

Rated 5 out of 5 stars

Fantastic Service

We have just exchange contracts on our new property and would like to thank all the girls at wards for their hard work getting us there. They are always ready to help in anyway they can with prompt replies and helpful suggestions. Extremely professional and always knew the answers to any questions we had. Thank you so much Be, Maria, Sam and Katherine for your fantastic service.

9 September 2026
Unprompted review
Wards - Kings Hill logo

Reply from Wards - Kings Hill

We are absolutely delighted to hear about your positive experience and that our team's hard work at Wards Kings Hill helped you exchange contracts on your new property. Providing prompt, helpful, and professional service is what we strive for, and it's wonderful to know we met your expectations. Thank you for your kind words!

Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014

Rated 5 out of 5 stars

Excellent experience at Kings Hill branch of Wards

Excellent experience with the Kings Hill branch in West Malling whilst buying a property from them, especially Be Chapman who went above and beyond with help and advice during the process and always kept in touch as well as being very knowledgable about the area.
I found all the staff but especially Be to be warm, welcoming, ready to answer any questions i had and totally professional through out which made for a smooth purchase of my property would highly recommend this branch.

27 August 2026
Unprompted review
Wards - Kings Hill logo

Reply from Wards - Kings Hill

We are so pleased to hear about your excellent experience with our team at Wards King Hill during your property purchase. It's wonderful to know that Be provided exceptional help and advice, making the process smooth for you. We truly appreciate your kind words and recommendation.

Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014

Rated 5 out of 5 stars

Wards and Be Chapman and Sam Turner

Both Be and Sam did everything in their power to make selling our present property simple and enhanced the reputation of both themselves and Wards even more by setting us up with a rental agreement prior to purchasing our new property which made what could have been a very stressful occasion much easier. I would not hesitate to recommend Wards to anyone looking to move.

27 August 2026
Unprompted review
Wards - Kings Hill logo

Reply from Wards - Kings Hill

We are so pleased to hear that our team at Wards King Hill made your selling and moving experience a smooth one. It's wonderful to know that our efforts to arrange a rental agreement prior to your purchase helped alleviate stress. We truly appreciate your recommendation.

Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014

Rated 5 out of 5 stars

Maria from the West Malling branch was…

Maria from the West Malling branch was fantastic throughout the entire process. She was always friendly, professional and highly informative, keeping us updated and helping to put our minds at ease, particularly during the final week, when exchange and completion really came down to the wire! Her support and communication made a stressful time much easier. Thank you, Maria!

24 August 2026
Unprompted review
Wards - Kings Hill logo

Reply from Wards - Kings Hill

We are so pleased to hear about your positive experience with our team member Maria at Wards. It's wonderful to know that our support and communication made a stressful time much easier for you. Thank you for sharing your kind words; we truly appreciate your feedback.

Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service and professionalism from Wards Kings Hill. Sam Turner, Be Chapman, Kate Hunter and Maria Meddings were all first class in achieving a sale of our property. Thank you.

13 August 2026
Unprompted review
Wards - Kings Hill logo

Reply from Wards - Kings Hill

We are so pleased to hear about your positive experience with our team at Wards King Hill. We truly appreciate you acknowledging our colleagues' professionalism in achieving your property sale. Thank you for your kind words.

Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip

Rated 5 out of 5 stars

We would recommend Be Chapman and her…

We would recommend Be Chapman and her team at the Kings Hill branch. Be's professional, considered approach and advice during the initial marketing and sale of our property made the process seem so much easier, especially when things became quite complicated.

10 August 2026
Unprompted review
Wards - Kings Hill logo

Reply from Wards - Kings Hill

We are so pleased to hear that our team's professional and considered approach at Wards Kings Hill made your property sale easier, especially when things became complicated. We appreciate your kind words.

Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip

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