Good experience in the Whitby store, they hadn’t got the gold jet signet ring I wanted in stock, but ordered it and gave the same discount as the online price. Slight confusion about the delivery date... See more
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Review summary
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Reviews shaping this summary
Bought Gucci Gold ring online , Poppi was very helpful with my enquiry. I end up buying another silver Tag necklace because of her service . Next day delivery , price match from others shop , all my e... See more
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Went to this shop specifically for a piece of Whitby Jet jewellery. They have a wide selection with many beautiful pieces. Mark was knowledgeable, very helpful and there was no pressure to choose qui... See more
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Many years ago I purchased a blue john ring for my wife, unfortunately the stone came out lost forever, So two weeks ago I decided to get my another which I purchased one from Hammond jewellers ,... See more
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Company details
- #218 of 289 best companies in Jewellery shop
- #91 of 111 best companies in Jeweller
- #69 of 89 best companies in Jewellery Designer
- #22 of 26 best companies in Jewellery Engraver
- #100 of 131 best companies in Watch shop
Written by the company
Welcome to W Hamond. Discover award-winning Whitby Jet, diamond and British gemstone jewellery. We stock the largest selection of handmade Whitby Jet Jewellery. Shop in-store or online with free next day delivery and up to 4 years 0% finance. We are an authorised stockists of premium luxury brands including Faberge, Bremont, Oris, FOPE, Parmigiani Fleurier, Messika, Bell & Ross, Shaun Leane, Georg Jensen, Seiko, Hamilton and many more. With over 40 years of experience our dedicated team of highly trained watch specialists, are on hand to offer expert advice, working closely with our suppliers to offer you the finest selection of highly sought after fine jewellery and luxury watches.
Contact info
Church Street 112, YO22 4DE, Whitby, United Kingdom
- 01947 603 330
- info@whamond.com
- www.whamond.com
4.5
Excellent
4k reviews
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Replied to 100% of negative reviews
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The service I received was excellent…
The service I received was excellent and I was very impressed by the way my purchase was managed. I am absolutely delighted with my ring. Thank you so very much.
13 August 2026
Reply from W Hamond Jewellers
Thank you for your five-star review! Diamonds may be forever, but wonderful customers like you are what really make our day. We hope you enjoy your new piece for many years to come.
Mark the assistant
Mark the assistant who helped me was well informed and polite.
I knew the style of Jet ear ring I wanted and Mark was able to show me two pairs. One of which I have purchased and love already. Thank you Mark.
20 August 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you so much for your lovely review!
We’re really pleased to hear you had a great experience in store, and we’ll be sure to pass your kind comments on to Mark—they’ll be delighted to hear this. Our team works hard to provide a personal and welcoming service, so it’s great to know that came across.
We truly appreciate you choosing to shop with us and support a local independent business. We hope to see you again soon!
I emailed about an update regarding my…
I emailed about an update regarding my order and received a really quick response with all the information I needed. My order then arrived quickly and the ring is stunning.
10 August 2026
Reply from W Hamond Jewellers
Thank you for your five-star review! Diamonds may be forever, but wonderful customers like you are what really make our day. We hope you enjoy your new piece for many years to come.
Batty as heck
We went to York just for some jet. saw a coffin in the window and was drawn in by the tiny bats carved in jet. Fantastic!!!
14 August 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you so much for your wonderful review! We’re absolutely delighted that our little coffin and those tiny jet bats caught your eye, clearly they did exactly what they were supposed to!
We love that you came to York for the jet and discovered our gothic side along the way. Thank you for supporting our Gothic Vibes and for taking the time to share your experience.
We hope to see you again on your next visit to York, there are always more bats, coffins and wonderfully dark treasures waiting!
Great customer service during ordering…
Great customer service during ordering and follow up emails letting us know when we could expect our delivery.
Also , very pleased with the ring we ordered
13 August 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you for your five-star review! Diamonds may be forever, but wonderful customers like you are what really make our day. We hope you enjoy your new piece for many years to come.
Excellent Service, Wonderful Jewellery The items I bought are delightful and
The items I bought are delightful and, as always, I am very pleased with my purchase.
My jewellery is beautifully boxed, securely packaged and arrived safely in a couple of days. Absolutely Splendid. 😊😊
31 July 2026
Reply from W Hamond Jewellers
We really appreciate your 5-star review, thank you! It’s fantastic to hear you’re pleased with your experience. Our team is working hard to deliver great service, and feedback like this really motivates us.
I ordered online
I ordered online. Found the website easy to navigate and the product arrived very quickly and exactly as described on the website. The ring is really beautiful and i would absolutely recommend them
27 July 2026
Unprompted review
Reply from W Hamond Jewellers
We really appreciate your 5-star review, thank you! It’s fantastic to hear you’re pleased with your experience. Our team is working hard to deliver great service, and feedback like this really motivates us.
Mark was incredible and so kind!
Mark was incredible and so kind!! He helped us find what we wanted, and went above and beyond. Definitely recommend Hamond Jewellers to others, and ask for Mark!
29 July 2026
Unprompted review
Reply from W Hamond Jewellers
We really appreciate your 5-star review, thank you! It’s fantastic to hear you’re pleased with your experience. Our team is working hard to deliver great service, and feedback like this really motivates us.
Fantastic service
Fantastic service, my wife was absolutely thrilled with her Whitby Jet and Amber bracelet. Amazing quality throughout. 100% Happy.
Thank you
4 July 2026
Reply from W Hamond Jewellers
Thank you for your kind 5-star feedback. We’re really pleased everything met your expectations. We truly value your support and hope to welcome you back again in the future.
Excellent customer service.
Excellent customer service. Leah has been so helpful regarding returning a bracelet that was too large and then reordering a smaller size. Her communication has been brilliant and nothing is too much bother for her.
Thank you Leah.
2 July 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you so much for your wonderful review. We’re so glad you’re happy with your purchase and experience with us. Your support means a lot, especially during this new chapter for the business.
Wow great customer care
Wow! I’ve never had such amazing customer service like this before, they really went out of their way to help me and it was very much appreciated. I ordered a jet bracelet for my husband to replace one he recently lost and when it came I realized it was too small.I emailed to ask about a larger size but there wasn’t one available so over the course of a week or so and many more emails it was decided that they could make me one especially to fit ! They gave me various options and I chose to have the braided leather straps made specially longer, they also added a different clasp so my husband doesn’t lose this one! The emails and the help I received where so friendly and helpful and it was clear they really wanted to help me get this bracelet, my husband was beyond gobsmacked when I gave it him and there where a few happy tears all round when he opened it!
3 July 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you for your kind words! You've managed to put just as much of a shine on our day as we hope we did on yours. It was a pleasure helping you, and we truly appreciate you taking the time to leave us such a lovely review. Congratulations to you both on your big day!
From start to finish we had a haggling…
From start to finish we had a haggling match to get over the line eventually. Delivery was slightly delayed although when finally the item arrived I was overjoyed at the piece as not realised the size and beauty. It’s a real joy to admire in real life. I now need a complimentary display case. Any ideas will be appreciated. Thanks again Moorcroft. 👍👍
18 July 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you so much for your kind words and 5-star review. We’re really pleased to hear you had a great experience. It means a lot to the team, especially as we continue to grow under new ownership. We hope to see you again soon!
Very communication very professional…
Very communication very professional and helpful will definitely buy from them again. Absolutely love my bat pendant! Delivery was fast!
10 June 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you for taking the time to leave such a lovely review. We’re delighted you’re happy with your experience and really appreciate your support. It’s great to receive positive feedback as we continue improving and building the business.
Excellent service
We called in to the Whitby Jet shop to buy a ring we had seen online. The size required was not in stock so we placed an order for delivery to home.
Every step of the process was handled very well and my wife is delighted with her new ring.
3 July 2026
Reply from W Hamond Jewellers
Thank you so much for your kind words and 5-star review. We’re really pleased to hear you had a great experience. It means a lot to the team, especially as we continue to grow under new ownership. We hope to see you again soon!
Lovely member of staff helped me with a…
Lovely member of staff helped me with a ring which I wanted to buy. They didn’t have my size at the store so she contacted another one in Whitby and called me to let me know when it came into stock. I absolutely love this shop I’ve had a few things from them over the years including my engagement and wedding ring. I will continue to buy from here as the jewellery is beautiful and the service is excellent. So now I have my beautiful rose ring and also ordered another ring that’s being sent to my house. Fabulous shop I highly recommend
7 July 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you so much for your wonderful review!
We’re really grateful you took the time to visit our store—it means a lot to us to have your support, especially as a local independent business. We’re so pleased you had a great experience, and your kind words truly mean a lot to the whole team.
We hope to welcome you back again soon!
Reply from W Hamond Jewellers
Thank you so much for your kind words and 5-star review. We’re really pleased to hear you had a great experience. It means a lot to the team, especially as we continue to grow under new ownership. We hope to see you again soon!
Great friendly communication
Great friendly communication.
Really happy with the ring.
29 May 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you for your fantastic review! We think beautiful jewellery is pretty special, but hearing that we've helped create a wonderful experience is something we treasure even more. We really appreciate your support!
I bought some Whitby jet jewellery at…
I bought some Whitby jet jewellery at one of this company’s other shops based on the same street for my daughter,
I was told if the bracelet was too large to take it back and they would alter it free of charge,
I took it back today but the sister store I bought it from had closed down so went to this store,
I was told they couldn’t do it , it would have to be sent away at my cost and would take 6 weeks or more to get altered also at my cost
The sales assistant seemed more excited as when she read the receipt she knew the guy who had originally served me
All I got was “ oh it’s Xxxx ( member of staff ) , I will tell him one of his customers has been in”
Not what I expected, she needs to “tell XXXX he shouldn’t make promises he can’t keep !
Never will I shop here, there’s lots of other reputable jet shops around!
7 August 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience, as this is certainly not the level of service we aim to provide.
We would really appreciate the opportunity to look into this for you, as your bracelet adjustment may still be covered under our warranty. In some cases, Whitby Jet jewellery needs to be assessed and adjusted by our specialist workshop to ensure the British stones are not accidentally damaged during the repair process. Unfortunately, this can mean the item needs to be returned to our workshop rather than altered in-store.
We are sorry if this wasn't explained clearly during your visit, and we understand how this would have been frustrating, particularly as you had been given different expectations at the time of purchase. Sadly, our team was not aware the company would be going into Administration in January and that the Whitby Jet workshop would be closed when that event happened.
Please could you get in touch with me at your earliest convenience? info@whamond.com I'd be happy to review your case personally and see what we can do to help. We very much hope to have the opportunity to restore your confidence in us.
Whitby jewellery and lovely member of staff
Went to this shop specifically for a piece of Whitby Jet jewellery. They have a wide selection with many beautiful pieces. Mark was knowledgeable, very helpful and there was no pressure to choose quickly. A lovely shopping experience. I'd definitely recommend this shop and they sell jewellery with other stones as well. The amber is worth checking out.
1 July 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you for your kind 5-star feedback. We’re really pleased everything met your expectations. We truly value your support and hope to welcome you back again in the future.
The Shambles, York
I knew of 'W. Hamond' online, so was delighted to come across their shop. A spontaneous purchase which was a beautiful antique Jet and Fossil Ammonite Mourning Brooch, which I shall treasure. The two assistants were so helpful and patiently answered my enquiries, obviously sharing my enthusiasm!
25 June 2026
Unprompted review
Reply from W Hamond Jewellers
Thank you so much for your wonderful review!
We’re really grateful you took the time to visit our store—it means a lot to us to have your support, especially as a local independent business. We’re so pleased you had a great experience, and your kind words truly mean a lot to the whole team.
We hope to welcome you back again soon!
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