Company activity

Updated 12 hours ago

This page gives you a detailed overview of how Wren Kitchens has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: May 2014.

Confirmed details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Bank account

Bank account registered during subscription process

Pays to access extra Trustpilot features.

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

12,036

Verified

3

Invited

0

Redirected

2


Total reviews from the past 12 months

12,041

Star distribution by review source

How star ratings differ by review source from the past 12 months

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Reviews over time

How Wren Kitchens got its reviews in the past 12 months

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Nov-JanFeb-AprMay-JulAug-Oct

New reviews by star rating

How many new reviews (distributed by star rating) Wren Kitchens got each month in the past 12 months

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Nov-JanFeb-AprMay-JulAug-Oct

Reply behavior

How Wren Kitchens replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 24 hours or less.

  • Has replied to 99% of their negative reviews.

Wren Kitchens’s flagging activity

How frequently Wren Kitchens flagged their reviews in the past 12 months

What's a flagged review?

  • Wren Kitchens may flag a review if they think it's in breach of Trustpilot's guidelines.

  • Wren Kitchens selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • Wren Kitchens flagged 316 of their reviews a total of 334 times.
  • 49% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

0

0%

3-star

11

4%

2-star

20

6%

1-star

285

90%

What happened to the 316 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

167

Reviews removed from trustpilot.com

149

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by Wren Kitchens

156

Reviewer resolved the breach of Trustpilot's guidelines

11

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

149

Reviewer didn't resolve the breach of Trustpilot's guidelines

0