Wren Kitchens Reviews 

101,117
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 9,411 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff and design team for being exceptionally helpful, polite, and approachable during the initial planning and measuring stages. People also highlight the delivery service as entirely smooth, noting that delivery teams always arrive on time, keep customers informed, and handle items with great care. However, some people mentioned experiencing frustrating delivery delays, missing installation parts, and difficulties with after-care support when trying to resolve product issues. Reviewers also noted a disappointing lack of proper follow-up and communication from customer service when attempting to settle various unresolved complaints.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional service... See more

Service

Users describe positive interactions with service, highlighting punctual, polite, and efficient staff who... See more

Product

Clients share ambiguous opinions on product quality, reporting a mix of outstanding design experiences and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, reporting a stark contrast between exceptional... See more

Delivery service

Customers had ambiguous experiences with delivery_service. While many reviewers praised the fantastic and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From the planning stage right through to the delivery and installation an excellent experience and no problems. The installation was excellent and bar awaiting a couple of electrical fittings to ma... See more

Company replied

Rated 5 out of 5 stars

We had some dealings with customer service after a few issues and Zoe was amazing. Her communication was clear at all times. She listened to our issues and always followed up with a plan. She alwa... See more

Company replied

Rated 5 out of 5 stars

After back and forth emails, Joseph corrected an issue over the phone that was deemed as contractually correct. There was an oversight with the colour of this item ordered, as we had changed internal... See more

Company replied

Rated 5 out of 5 stars

Just had our first Wren visit by Chris Tulip who took great care and attention to measure up to give us multiple options for a new kitchen layout. Chris text ahead of arriving and got straight on wit... See more

Company replied


Company details

  1. Kitchen supply shop
  2. Bedroom furniture shop
  3. Kitchen Renovator

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

101k reviews

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4.4

All reviews

(101,117)

9,728 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently visited Wren Kitchen and the…

I recently visited Wren Kitchen and the service provided was really appreciable. All staffs were so welcoming and approachable.LittyJoseph was our designer she explained everything in detail and even tried to utilise all the minor possibilities to make my dream kitchen within the limited space, she made us comfortable to take a decision in designing.The interest free credit service is also one of the pros about Wren Kitchen.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Home Survey Team

C Smith from your home survey team came out today to measure up for wardrobes. She was very polite and even offered if she should cover her shoes before she went upstairs. She explained what to expect in the showroom when we go, she answered evrything we wanted to know plus more. Shes a great asset to your company,

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and professional!

Kieron came round to measure our kitchen. He explained options for moving the hob and asked about what ideas we had for the kitchen. Very professional and friendly- thank you!

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Used wren home measuring service

Used wren home measuring service. Good communication for arrival time. Adam Simpson was very polite and answered all my questions without making me feel rushed… I asked a lot of questions! Overall great experience and a lovely guy who was professional and courteous.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Michael arrived within the timescale…

Michael arrived within the timescale given.
Very thorough with all measurements.
Friendly and chatty.

31 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Marion,

We're so pleased to hear about your positive experience! It's wonderful to know that our team member was punctual, thorough, friendly, and chatty. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Michael was very good

31 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Lee and Matt,

Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with us.

Warm Regards,
Callum

Rated 5 out of 5 stars

Kitchen measurement appointment

Roy was great! He arrived early and was friendly and efficient.

31 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Zoe,

We are delighted to hear about your positive experience! It's wonderful to know that our team member arrived promptly and was both friendly and efficient. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Excellent service

Mark came to see us on time, very professional and helpful

31 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We appreciate your feedback and are delighted to hear that our team member was on time, professional, and helpful. Thank you for sharing your positive experience!

Warm Regards,
Callum

Rated 5 out of 5 stars

Quick and no issues

Lots of measuring time slots available, easy to book. Michael arrived on time and was very polite and professional and got the job done quickly.

21 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Emma,

We're so pleased to hear about your positive experience. It's wonderful that there were many measuring time slots available and that booking was easy. We're also delighted that our team member arrived on time, was very polite and professional, and completed the job quickly.

Warm Regards,
Kieran
Wren Kitchens

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. Dona help me for everything. Very pleased with Dona. Great service.

31 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Firoz,

We're delighted to hear about your positive experience! It's wonderful to know that Donna was so helpful and provided great service. Thank you for your kind feedback!

Warm Regards,
Kieran
Wren Kitchens

Rated 5 out of 5 stars

Micheal Herdman came and measured our…

Micheal Herdman came and measured our existing space and took time to explain the process. Really nice bloke.

31 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Lee,

We are delighted to hear about your positive experience. It's wonderful to know that our Michael measured your space and took the time to explain the process thoroughly.

Warm Regards,
Kieran
Wren Kitchens

Rated 5 out of 5 stars

Steve was great

31 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We are delighted to hear about your positive experience.

Warm Regards,
Kieran
Wren Kitchens

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