Wren Kitchens Reviews 

101,448
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 9,745 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the helpful and professional staff members who make measuring, design, and delivery appointments exceptionally smooth, polite, and thoroughly pleasant. Local consumers often value the highly efficient service and friendly, accommodating approach experienced during personal showroom visits and initial home assessments. However, some customers also noted frustrating issues regarding delivery delays, poor packaging quality, and damaged items arriving at their homes. Reviewers specifically mentioned receiving incorrect replacement parts, measurement errors, and experiencing difficult communication challenges when trying to resolve these ongoing problems through the standard customer service channels.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting helpful designers and professional... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are very thorough, professional,... See more

Product

Customers consistently note ambiguous experiences with product quality and design. Many consumers report... See more

Customer service

People report ambiguous experiences with customer service. Reviewers frequently highlight communication... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers report punctual arrivals, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed with the delivery from Ben & John, and the two other crew members who joined them. They were polite, respectful and took care to stack the materials appropriately. They kept well wi... See more

Company replied

Rated 5 out of 5 stars

Wren didn’t send all items needed for our renovation but when I called them, a customer service advisor called Laura handled everything so swiftly and efficiently and sorted out all issues easily. It’... See more

Company replied

Rated 5 out of 5 stars

This is a review for a bedroom installation . Whole process was easy and very seamless from design to delivery to installation and pick up of the rubbish. Andy worked tirelessly to install a wardr... See more

Company replied

Rated 5 out of 5 stars

Our pre-assembled Wren kitchen was delivered today, by two very polite and accommodating deliverymen. They made the delivery of the kitchen seamless. Although they definitely worked hard. We had plent... See more

Company replied


Company details

  1. Kitchen supply shop
  2. Bedroom furniture shop
  3. Kitchen Renovator

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

101k reviews

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4.4

All reviews

(101,448)

9,719 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Grant Bowman arrived on time, was very polite and professional and even offered to remove his shoes before entering our property. He carried out the survey with consideration, our bedroom being left in the same condition as when he arrived. We are 100% satisfied with the service provided by Grant.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

A Hadnum

A Hadnum, top quality bloke! Come on put shoe covers on, efficient. Well presented and all round great manners. Helped out with any questions I asked couldn’t ask for a nicer guy to come quote my kitchen. Thanks again

6 September 2026
Unprompted review
Rated 2 out of 5 stars

Delivery

I purchased my new Kitchen from Wren o 21st August and arranged a delivery date for the 9th September 2026. On Friday 4th September my builder noticed a few issues that need to be resolved before the delivery and asked me to delay delivery by a week. I got on the phone ASAP and called Wren and explained as I do not have room to store anything. Instead I was face with unhelpful customer service men who read kept throwing the policy at me. I have explained i have a disability and said I understand the policy but can they not treat every request individually and try to meet me half we. Ben said NO they need 5 days to change the delivery date and that would have been 3rd September which was the day before,he also went on to say it would cost me £150.00 for a date change.
I did say the builder had only now told me which about 15.00pm ish ,so I came straight away and made the phone call.
I will not go on but not only was some measurements were wrong and had to go the same day to the showroom so they can reorder that cupboard. I now will not recommend Wren kitchen to anyone.
I am no longer looking forward to my new Kitchen and wish I could stop production and look elsewhere.

4 September 2026
Unprompted review
Rated 2 out of 5 stars

Not recommended.

The units are fairly good but overpriced, of course. I paid a huge amount of money for their high end units. The cutlery drawer in lay cost £20 but feels like something you would get from a £1 shop. Their recommended builders ripped me off and added 25% to their initial quote at the end without informing me at any time before this that it was going to cost more than was expected. I liked some of the builders and some of them did a good job. But I had to call wren back because the silicone was coming off only a month or 2 later. Overall I would not recommend wren. You'd be better off using a local builder and kitchen company.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

M Willmott is great!

M Willmott was on time, efficient, friendly, and clearly passionate about his job. I have loved working with him and would absolutely work with him again! He measured both my kitchen and four bedrooms. Thank you!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Micheal was fantastic

Micheal was great, came in did all he needed to do in the kitchen, gave us some hints and tips and even showed us his own kitchen for an idea. Great guy, asset to the company! Thanks Michael

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Kitchen measure

Lee Mills came out to measure our kitchen in preparation for a kitchen design. He is very friendly, professional, and thorough, answered all of our questions, and made us feel comfortable. He is a credit to Wren

5 September 2026
Unprompted review

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