Wren Kitchens Reviews 

99,396
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,071 reviews, reviewers overwhelmingly had a great experience with this company. Many people are highly satisfied with the overall service, describing it as outstanding, efficient, and easy from start to finish. Customers consistently highlight the professionalism and helpfulness of the staff, from surveyors to fitters, who are often described as friendly, efficient, and knowledgeable. However, some customers also noted issues with product quality, such as damaged doors, blistering paint, or units not fitting correctly due to design flaws. A few people encountered problems with delivery, including missed dates, long waits for parts, or receiving incorrect items. Additionally, some reviewers were not happy with customer service, reporting unresponsiveness, difficulties with aftercare, or being blamed for issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendliness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent consultation and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing disappointment with subpar... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting extremely poor... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were super pleased with our experience having Calum D. come in to measure our kitchen. He was prompt, respectful and did a very detailed job. He went out of his way to help us fix a cabinet door wh... See more

Company replied

Rated 5 out of 5 stars

We had an absolutely brilliant appointment with our design surveyor. We had L Barrington and he was super polite and friendly and answered any questions that we asked. He was thorough with his measuri... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen and at the final installation stage we found a couple of doors were damaged. We contacted Wren and Farhaaj ordered replacements. These were received quickly, well packed and... See more

Company replied

Rated 5 out of 5 stars

Having had to have my kitchen replaced due to cupboards changing colour. I was amazed how from start to finish my replacement was done. Staff fantastic with holiday dates on my part being taken into c... See more

Company replied


Company details

  1. Kitchen supply shop
  2. Bedroom furniture shop
  3. Kitchen Renovator

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99k reviews

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4.3

All reviews

(99,396)

8,381 reviews in the last 12 months

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Rated 5 out of 5 stars

Our kitchen is exactly how we had…

Our kitchen is exactly how we had planned it. The standard of the units is very high and we were impressed that all the soft closers and and other mechanics came ready installed. The large installation guide was very helpful.
You have an excellent customer service team and I spoke with Richard today who was exceptional. I have enjoyed dealing with your company and would recommend you.
The only thing that let you down was the delivery team, they were polite but seemed to be in a rush.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Dealt with Hayley M who was…

Dealt with Hayley M who was professional and totally understanding of my concerns. I was expecting a battle regarding my request for a refund but this wasn’t the case. Hayley was very clear and understood me.
Well done to Hayley and Wren. Excellent customer service at its best!! Fair play.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, Andy Moss was really helpful when he came round, arrived on time, answered any questions that we asked and made it really straight forward, would definitely recommend him.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

A Hadnum came out to measure our kitchen. He was friendly and considerate. Called before arrival, completed measurements and answered my questions.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

He was on time and very knowledgeable

He was on time and very knowledgeable. He explained me very clearly on the questions asked. He was kind too.

31 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Nandhitha,

We're delighted to hear about your positive experience. It's wonderful to know that our team member was on time, knowledgeable, and clearly explained everything, as well as being kind. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Measuring service!

Arrived within allotted time, quick professional service! Thank you!

31 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jo,

We are so pleased to hear that our service was quick and professional, and that we arrived within the allotted time. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Measuring up

Gary came to measure for our bedroom wardrobes- he was great, on time & polite and respectful of our home, would recommend without hesitation.

31 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sarah,

We're so pleased to hear that your experience with our team member was positive and that you would recommend us without hesitation. We appreciate your kind words about their punctuality, politeness, and respect for your home.

Warm Regards,
Callum

Rated 5 out of 5 stars

I had a home survey today by J Taylor

I had a home survey today by J Taylor. Extremely helpful and very informative about the survey and the next steps in my journey with Wren kitchens. Thank you.

31 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Robert,

We're so pleased to hear about your positive experience with the home survey. It's wonderful that our team member was extremely helpful and informative about the survey and the next steps.

Warm Regards,
Callum

Rated 5 out of 5 stars

Smooth experience of measuring-up

Andy Moss came to do our measurements. He changed the timing at short notice to fit our schedule and cracked on very efficiently! He was friendly and professional, would definitely recommend.

31 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're so pleased to hear about your positive experience with our measuring service. It's wonderful that our team member was efficient, friendly, and professional. We appreciate you sharing your feedback and recommendation!

Warm Regards,
Callum

Rated 5 out of 5 stars

A Credit to Wren Kitchens

I recently had an issue with some kitchen cabinets I purchased from Wren Kitchens a few years ago, and I can't thank Samuel enough for his outstanding service.

He took the time to carefully review all the evidence I provided, explained everything clearly, and made the whole process straightforward and stress-free. Thanks to his professionalism and helpful approach, my replacement cabinets were approved without any hassle.

Samuel was friendly, patient, and genuinely cared about resolving the issue. It's refreshing to receive such excellent customer service, especially several years after the original purchase.

Thank you, Samuel, for going above and beyond. You are a real credit to Wren Kitchens, and I would highly recommend both Samuel and Wren Kitchens for their exceptional customer care.

29 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Nas,

We're happy to hear about your excellent experience with our team member. It's great to know they provided outstanding service, explaining everything clearly and making the process straightforward. We appreciate your positive feedback and recommendation.

Warm Regards,
Callum

Rated 5 out of 5 stars

Very good service helps and comes on…

Very good service helps and comes on time

31 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Ayesha,

We appreciate your positive feedback and are happy to hear that our service was helpful and punctual. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Ade was exceptional and very helpful.

31 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Osama,

We are so happy to hear that you had an exceptional and very helpful experience. Thank you for your positive feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

S Jeff’s was wonderful

S Jeff’s was wonderful, he really took his time and answered all of our questions! I would definitely recommend him!

31 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Arya,

We're delighted to hear about your positive experience. It's wonderful to know that our team member took their time and thoroughly answered all your questions. Thank you for your recommendation!

Warm Regards,
Callum

Rated 5 out of 5 stars

I had a measurement made to order a new…

I had a measurement made to order a new kitchen. Very professional and kind visit, good advice given and all questions explained. Thank you

31 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Katarzyna,

We're so pleased to hear about your positive experience with your kitchen measurement. It's wonderful that the visit was professional and kind, and that you received good advice and clear explanations.

Warm Regards,
Callum

Rated 5 out of 5 stars

On time

On time, quick and efficient

31 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Tom,

We are so pleased our service was on time, quick, and efficient for you. We appreciate your kind feedback. Thank you!

Warm Regards,
Callum

Rated 1 out of 5 stars

I am very disappointed with Wren

I am very disappointed with Wren. For months I've had nothing but problems. Damage items, wrong parts sent out, and a kitchen that is 2 different colours even though it's ment to be one colour. Have sent back one of my doors because Wren say they need to colour for corner blocks. Which are a different colour from rest of the kitchen. Can't get no idea as to when I will receive parts. Door was sent back over a week ago and they still haven't received it yet. I am fed up and annoyed. My wife is stressed because of how long it takes to get any answers. I've spend a lot of money on a fitter who can't finish the kitchen. Have been living in a mess for months. My advice is if you don't want to wait months for a kitchen is to shop elsewhere. Very poor service from Wren. Very disappointing.

31 July 2026
Unprompted review

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