Absolutely amazing! Very well organised. Good clear time and dates from Wren themselves. Mike (Rawlinson) gave us a heads up call prior to arrival was great! Meant that i could make sure the dog was i... See more
Company replied
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Review summary
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We’ve had our Wren kitchen now for just over 8 years and it is still a lovely working kitchen and the hub of our home. But this 5 star rating is aimed at Wren’s aftercare, I cannot recommend them enou... See more
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I wish I could give more than 5 stars. When we first came into Wren we were unsure on what styles we thought we would like. The lovely designer Eleanor showed us around and talked us through the diffe... See more
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Wanted to add on extras to match kitchen that I already purchased previous, told it was discontinued so called headquarters and spoke to a gentleman Samuel, what a guy absolutely 💯 best ever customer... See more
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Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.3
Excellent
98k reviews
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The customer service by Natasha today…
The customer service by Natasha today was excellent, confirmed my decision to go back to Wren for another kitchen
7 July 2026
Unprompted review
Customer service
Jordan was extremely polite and very helpful and really went above and beyond to assist me with dealing with the issues I have had with my orders.
7 July 2026
Unprompted review
Very happy customer
We had a very positive experience with Wren. From the moment we were greeted on first arriving at the store to the after sales support.
There were a couple of hiccups with the delivery, but this was beyond Wren's control. In these situations, the Wren app was easy to use and Chelsea from the after sales team was extremely helpful in ensuring we received the correct parts in a timeframe that did not affect the installation schedule.
Many thanks, Wren. I wish I had another kitchen to upgrade but I don't, however, I will tell all my friends!
7 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Wren Kitchens
Hi,
Thank you for your review and feedback on our customer service!
Warm Regards,
Kieran
Wren Kitchens
T Wells was informative helpful and…
T Wells was informative helpful and knowledgable
7 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Romi,
We appreciate your feedback and are happy to hear that our team was informative, helpful, and knowledgeable. Thank you for sharing your positive experience!
Warm Regards,
Kieran
Wren Kitchens
Wren customer service (Bad)
What went wrong is buying from Wren, kitchens are top quality however if you have an issue customer service is shocking, apparently its my fault that i had a unit panel delivered that was white but my kitchen is green, as it was scanned off the lorry you would have thought the scanner would have picked up an error. I have to pay £300 for my fitter to install 3 parts that he cant now, wren offered £150, but i still think this is unfair.
6 July 2026
Unprompted review
Reply from Wren Kitchens
Thanks for your review. We’d really like to look into this for you. I’ve sent a request via Trustpilot for your order details so we can check what’s happened and get back to you quickly.
Warm Regards,
Kieran
Wren Kitchens
Tracy dealt with my enquiry promptly…
Tracy dealt with my enquiry promptly and professionally. I would recommend Wren for both quality and customer service. Excellent work Teacy, thank you
7 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Garry
We're so pleased to hear about your positive experience and that your enquiry was handled promptly and professionally by Tracey. We appreciate your kind words regarding both our product quality and customer service.
Warm Regards,
Kieran
Wren Kitchens
Wren installed white gloss kitchen…
Wren installed white gloss kitchen cupboards into the 7 new build houses in our road. All the cupboards in each house turned yellow quickly and despite raising this with Wren under our guarantee, they have repeatedly ignored us. After some research it seems there is a defect with white gloss. Do not buy from this company!
1 June 2026
Unprompted review
Reply from Wren Kitchens
Hi Michele,
Thanks for your review. We’d really like to look into this for you. I’ve sent a request via Trustpilot for your order details so we can check what’s happened and get back to you quickly.
Warm Regards,
Daniela
Excellent service from the delivery team
3 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Julie,
We are so happy to hear that you had an excellent experience with our delivery team. Thank you for your positive feedback!
Warm Regards,
Kieran
Wren Kitchens
Extremely polite and sincere upon arrival
Extremely polite and sincere upon meeting Tim very knowledgeable and very thorough with measurements etc
6 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Michael,
We're delighted to hear about your positive experience with our team. It's great to know that they were polite, sincere, knowledgeable, and thorough. Thank you for your kind words!
Warm Regards,
Kieran
Wren Kitchens
Customer service
I rang and spoke to Samuel this afternoon. He was very polite, helpful and professional. He dealt with all my concerns, and was able to arrange delivery next week for a new replacement decor panel.
I was very impressed by the service.
6 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Cynthia,
We're so pleased to hear about your positive experience! It's great to know that Samuel was polite, helpful, and professional in addressing your concerns and arranging your delivery. We appreciate you sharing your feedback.
Warm Regards,
Kieran
Wren Kitchens
Amazing Customer Service
Wren have provided a great customer service and outcome and as a consequence of the way they handled some potentially difficult delivery issues, they have proved that they place customer satisfaction and service at the heart of what they do. I would like to call out 2 members of the team - Callum from the Guildford outlet who was incredibly helpful and creative in designing my kitchen and Zasha in the central customer service team. Through her professionalism and common sense caring attitude Zasha managed to prevent a delivery problem from becoming a major issue for me. In all my dealings Zasha showed great empathy and care and was keen to resolve matters in a fair and balanced way. In today’s often difficult world, Zasha’s approach was refreshing and positive and made Wren stand out from the crowd in terms of putting customers first. The end result was a happy customer and super kitchen. I would recommend as many people as I could to Wren on the back of this service.
6 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Duane,
We're so pleased to hear about your positive experience with your new kitchen and the service you received. It's wonderful to know that the team's efforts, especially in handling delivery, demonstrated our commitment to customer satisfaction. We appreciate you highlighting the helpfulness and professionalism that made a difficult situation manageable.
Warm Regards,
Daniela
Wren Kitchens
Outstanding service
Leon lamb was extremely helpful in ordering replacement hinges for us. He was patient and helpful on the zoom call and called us straight back afterwards to complete. Outstanding service.
6 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Andrea,
We are so pleased to hear about your outstanding experience. It's wonderful that Leon was patient and helpful, providing such great service. We appreciate your kind words.
Warm Regards,
Daniela
Wren Kitchens
Reply from Wren Kitchens
Hi David,
We're so glad to hear that you found our service polite and efficient. Thank you for taking the time to share your positive experience with us.
Warm Regards,
Kieran
Wren Kitchens
Thank you Donna for all your help today…
Thank you Donna for all your help today very professional excellent service from you and your team at wren
6 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Colin,
We are delighted to hear about the professional and excellent service you received from our team. We appreciate your kind words!
Warm Regards,
Daniela
Wren Kitchens
Samuel was very helpful
Samuel was very helpful. He explained everything thoroughly. He took his time and answered the questions properly. Thank you Samuel for your support and service.
2 July 2026
Unprompted review
Reply from Wren Kitchens
Hello,
We're so pleased to hear Samuel provided thorough explanations and properly answered your questions. We appreciate your kind words!
Warm Regards,
Daniela
Wren Kitchens
Reply from Wren Kitchens
Hi Steven,
We appreciate your feedback and are so happy to hear that you found our customer service great, helpful, and friendly. Thank you!
Warm Regards,
Sam
Wren Kitchens
Quick response and great attitude
Quick response and great attitude. Jordan was knowledgeable and went out of his way to help. Would recommend Wren - my third kitchen I have bought and installed for family.
6 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Timothy,
We're delighted to hear about the quick response and great attitude you experienced. It's wonderful that our team member was knowledgeable and went out of their way to help. We truly appreciate your recommendation!
Warm Regards,
Sam
Wren Kitchens
Bailey was very helpful
Bailey was very helpful, and was able to get a replacement part sent out for the missing corniche. Overall excellent service.
6 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Matt,
We're so pleased to hear that our team member was very helpful and efficiently arranged for the replacement part. It's wonderful to know you received excellent service.
Warm Regards,
Sam
Wren Kitchens
Thank you Jordan for actioning my…
Thank you Jordan for actioning my request so promptly. No faff, service like it shoukd be, past calls have not been as easy, so I appreciate it.
2 July 2026
Unprompted review
Reply from Wren Kitchens
Good Afternoon,
We are so pleased to hear that your request was actioned promptly and that you received the service you expected. We appreciate your kind feedback.
Warm Regards,
Sam
Wren Kitchens
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