Wren Kitchens Reviews 

100,643
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 9,190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff, describing smooth design processes, friendly interactions, and thorough home measurements that make planning easy. People also appreciate the prompt delivery service, noting that drivers keep them well updated and handle items carefully. However, some customers also noted frustrating issues with damaged doors, fragile materials, and missing parts upon delivery. Some reviewers were not happy with unhelpful customer service and poor communication when trying to resolve these unexpected problems. A few individuals mentioned difficulties with installation work and delays affecting their overall renovation timeline.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members were professional, polite, and... See more

Service

Users describe positive interactions with service, highlighting efficient measurements and helpful staff.... See more

Product

Clients share ambiguous opinions on product quality, reflecting a high level of disagreement. While some... See more

Customer service

Consumers find customer service to be ambiguous, with highly mixed experiences reported. While many reviewers... See more

Delivery service

Reviewers share mixed feedback about the delivery service, reflecting a wide range of experiences. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience with P. Ford from Wren, who came to measure our kitchen ahead of our design meeting. He was extremely polite, professional, helpful, and knowledgeable, and took the time... See more

Company replied

Rated 5 out of 5 stars

Initially all long contacting Wren etc. After photos were submitted all became clear. A wren employee called from Humber region she was fantastic so helpful explained everything & sorted out my... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen with the skilled aid of Lucy a designer. The products were all delivered in apparently good condition, one slightly damaged door will be replaced within a week. The install... See more

Company replied

Rated 5 out of 5 stars

Richie could not have been more helpful in resolving my issues. He’s emails have explained all the details of the resolution. I suggest you use him as an excellent example when training other staff. W... See more

Company replied


Company details

  1. Kitchen supply shop
  2. Bedroom furniture shop
  3. Kitchen Renovator

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

101k reviews

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4.4

All reviews

(100,643)

9,276 reviews in the last 12 months

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Rated 5 out of 5 stars

Measurement assessment

Micheal McCarthy arrived on time. Micheal was very courteous. He explained what he was going to do to measure the dimensions of my kitchen and utility room and how long it may take. He later showed me the graph and photos . I found Micheal to be a very polite and professional person.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Kitchen measurements

Mr Weyman from Wren came to measure the kitchen. He arrived on time and was friendly, courteous and professional. He asked a few questions and then proceeded to measure which was completed within the hour. He will now pass the information to the design team A good start to my Wren experience.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Mark Rennolds

Mark, was very friendly and efficient when he came to measure up today. Answered all my queries and gave some practical advice ahead of the design… top man! ✅

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Just had our first Wren visit by Chris…

Just had our first Wren visit by Chris Tulip who took great care and attention to measure up to give us multiple options for a new kitchen layout. Chris text ahead of arriving and got straight on with assessing the room. We’re looking forward to seeing how we can transform the kitchen with Wrens guidance and expertise. Great service and very approachable

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Great visit from Wren expert Michael

Great visit from Wren employee Michael Herdman to measure up our room following our estimate to ensure everything will fit. He was in time, friendly polite and efficient, chatting while working away measuring and entering the information if our bedroom into his laptop. Our second interaction with Wren, both times have been exemplary.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional Service from Wren…

Exceptional Service from Wren Kitchens Lincoln – Designer: Joseph Coyne

We visited Wren Kitchens Lincoln as part of our kitchen renovation project, where we’re planning to knock down the wall between our dining room and kitchen to create an open‑plan space. Before coming to Wren, we’d looked around a builders’ merchant and felt completely overwhelmed — it honestly felt like we’d seen a million taps, handles and wood panels, yet still had no idea what we wanted. There were no real options for extras, and the prices were unbelievable.

We’d heard mixed stories about Wren regarding damaged items, poor fitting and questionable quality, so we were anxious about placing such a big order.

Before visiting, I emailed Wren and was assigned a designer named as Joseph Coyne with photos of our current layout and our ideas sent to him. He replied quickly, understood our plan straight away, and invited us into the showroom to discuss everything properly.

From the moment we walked into the Lincoln store, we were impressed. The friendly smiles, warm greeting, and then meeting Joseph — who offered us a hot drink and even a biscuit — instantly put us at ease.

Joseph is extremely talented. Using the measurements we brought, he mocked up a full kitchen‑diner design, added thoughtful extras like an integrated fridge and dishwasher, and gave honest advice about what would work and what wouldn’t. He reassured us throughout and turned our anxiety into genuine excitement about finally having a kitchen that suits how we live.

We talked through worktops, doors, fixtures and finishes, and the shortlist he created was perfect. The AI headset experience blew us away — being able to “walk” around the kitchen and open cupboards virtually is something we’ve never seen offered anywhere else.

Initially, the kitchen was outside our price range, but Joseph carefully explained the offers available. We were genuinely shocked to see it fall exactly within the budget we’d hoped for.

Beyond his design skill, Joseph’s professionalism really stood out — smart appearance, friendly, polite, knowledgeable, and genuinely invested in helping us get the right kitchen. He represented Wren brilliantly and made the whole experience enjoyable.

The email contact, showroom visits, and the surveyor’s measuring have all been excellent. We’re now keeping our fingers crossed for a smooth delivery and installation.

I would absolutely recommend Wren Kitchens, the Lincoln showroom, and especially Joseph Coyne for anyone considering a kitchen or bedroom makeover.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic delivery service

Fantastic delivery service, Ben and John delivered our kitchen and I couldn’t give high enough praise. They were extremely helpful, professional and thoughtful. Cheers lads.

21 August 2026
Unprompted review
Rated 4 out of 5 stars

Survey done by A moss

A moss came to do my survey today, nice guy talked us through the process and done all our measurements for our new kitchen to be designed.

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Disaster delivery from Wren with…

Disaster delivery from Wren with furniture left at the front of our house in the building dust. Absolutely unqualified delivery drivers who can't execute a simple delivery.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Punctual, friendly and efficient

I Kvetkovska was punctual, friendly and efficient. She pointed out a couple of things size wise I hadn't considered and was quite knowledgeable on appliance sizes. I enjoyed my short but sweet interaction with her.

21 August 2026
Unprompted review

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