Wren KitchensReviews 

We'd had our bedroom installation booked for weeks. We emptied and prepared the room in advance, and I even booked time off work to be at home for the installation.

The furniture was delivered a couple of days beforehand, but on the scheduled installation day, nobody turned up and nobody contacted us to explain why. When I called the installation team, I was told the installer had cancelled the job because they were too busy, and the installation team hadn't even been informed.

We're now left with around 30 boxes spread throughout the house and still have no revised installation date. Considering we've paid almost £1,500 for the installation service, this is extremely disappointing. It's frustrating that we've had to chase for information, especially as the service we received in-store was good.

Still waiting for a call back...

Very helpful customer support agent Finlay

Wren order 49887646.

Just had our new kitchen units and appliances delivered. Fantastic delivery and customer service provided by Ben & John who considered our neighbours when delivering at 7am into a small cul de sac.Both were professional and courteous throughout providing us with an excellent experience.

Thank you and we would recommend Ben & John who are a credit to Wren

From the moment we walked into the Newtownabbey branch of Wren until the installation of our kitchen we have received excellent service. Harry treated us with patience and politeness. Nothing was too much trouble for him, even though we were back and forth several times to tweak the design and to take another look at what we had chosen , to reassure ourselves that we had made the right choices.

The communication from the customer service team was excellent. They kept us informed throughout the process, by email and text and we knew right down to the exact date and time when our kitchen would be delivered. Our fitter, Gareth noticed a small flaw in one of the panels and reported it to Glen. Within 15 minutes of him reporting it I had a call from customer services telling me when it would be replaced. It was delivered within a week. Again the communication throughout was excellent.

Thank you to all the people involved in providing our lovely kitchen, especially Harry and our fitter Gareth.

So, you know that feeling when you think you know exactly what you want, as it’s not your 1st rodeo, and then you come away having spent some time with a knowledgable person who guides you to make subtle changes that work brilliantly? Well, that’s what happened to us when we lucked out with Cristian - cannot say enough about how his help and guidance made our design- which we fitted ourselves (🫣) - work brilliantly for us! - but we might be biased of course ! Thanks Cristian.

Kitchens are poor quality. Despite our kitchen being from the infinity plus range it’s absolutely garbage. We have already had doors replaced as the coating on the wood was peeling off the work tops were poor quality so we have since replaced them with solid surfaces the larder unit that holds our integrated fridge is catching in the door and all younger wren is send us a video of you trying to adjust the hinges which makes no difference and numerous of the soft closing hinges are failing and Mee replaced so the doors don’t bang.and it’s a nightmare trying to speak to customer services. Absolute dog shit for kitchens

Had an issue with wren which has been concluded. My initial experience was one of incompetence and late delivery!! Since raising this with them I have to compliment them in professional way wren recovered the situation. Special mention goes to James who dealt with my complaint with diligence and empathy!!Thankyou!!

Reported a problem for the second time, kitchen basically unfit for purpose, laminate bonding peeling off. Had to provide evidence, but fell over & badly injured myself, so couldn't do it immediately. Within a few days they closed the ticket, no phone call, no contact of any sort. Just finding out that when there is a very serious problem, their customer service is extremely poor.

*This is solely a review about Martin Ware from Wren Kitchens, Eastbourne and my experience with him today. *

I visited the Wren Eastbourne branch today for support with a range‑change kitchen redesign, and I want to acknowledge the exceptional service I received from Martin.

Martin was professional, personable, and genuinely attentive from start to finish. He listened carefully to everything I needed, offered thoughtful suggestions, and helped me shape the redesign so the kitchen would be exactly how I wanted it. His sense of humour and calm, friendly approach made a stressful process feel far more manageable, and he put me completely at ease while guiding me through the final decisions.

Martin’s experience and customer service skills really stood out. It was an absolute pleasure to work with him, and I’m truly grateful for the support he provided today.

Thank you, Martin your professionalism and care it made all the difference.

Absolute safety hazard and total lack of care from Wren Kitchens. Our kitchen installation was completed less than two months ago on 14 May 2026. Yesterday, Saturday 4 July, the heavy cabinet door on Unit 14 completely failed and collapsed while being opened. The top hinge mechanism completely ripped out of the carcase wall, stripping the structural chipboard holes entirely and leaving the unit permanently damaged. It is only by pure luck that no one was physically injured when it fell.The most shocking part is that Wren was formally warned in writing FOUR separate times (on 13 June, 17 June, 24 June, and 2 July) that this door was loose, failing, and an active physical danger. Their customer care team, case managers, and resolution advisors completely ignored our safety notices, failed to communicate internally, and refused to send a technician out to secure the door.This is on top of a severe design failure from the start, where Wren’s official blueprints positioned live electrical sockets dangerously close to our gas hob, forcing us to pay an independent emergency electrician out-of-pocket to make our home safe. Wren has completely breached the Consumer Rights Act 2015 by supplying dangerous, defective goods and refusing to act. Formal Section 75 statutory disputes are now open with Chase and Novuna Consumer Finance, and a negligence case has been launched with the Furniture & Home Improvement Ombudsman. Avoid this company if you value your household safety.

Spot on time - quick but through service (home measure) from C Tulip to start the kitchen design process

Very polite ,attended on time , explained the process & made it feel like it was simple .

From entering the showroom to fitting the kitchen ,the process has been supportive and efficient. We had a couple of issues and these were dealt with quickly by customer service, (Lucy) at Wrens.
The delivery service , designing, installer all excellent. Would highly recommend.

C. Tulip completed my kitchen survey and was very professional and friendly throughout as well as being very open and honest. Any questioned ask of him were answered perfectly. 5 star service.

Overall, this was a poor experience from start to finish, and I'd strongly recommend checking absolutely everything before accepting your order.

The first issue was quality control. Every end panel arrived damaged, despite the outer packaging being in perfect condition, suggesting they were damaged before they were packed. Thankfully, we spotted this early enough that they could be replaced before installation.

We also received a damaged door, and unbelievably the replacement door arrived bent as well. Our installer actually suggested laying it flat with some weight on it to try and straighten it rather than going through the hassle of requesting yet another replacement.

The hob supplied also wasn't what we expected. It came with a standard UK plug rather than being designed for direct wiring. We probably should have double-checked this ourselves, but it's a fairly basic specification and not something we specifically requested, so it was disappointing.

The order also included a number of completely unnecessary items. For example, we were sold tops for the wall units that physically couldn't be fitted because of the ceiling height. While our installer perhaps should have questioned this too, you'd expect the supplier to recognise that these parts were unsuitable for the design they had supplied.

My advice to anyone buying a kitchen from this company is to triple-check every single item on your order, inspect every panel as soon as it arrives, and question anything that doesn't seem right. If they offer you ten tubs of touch-up paint for the worktops, don't accept them all—you'll probably only need a couple.

Overall, a very disappointing experience with poor quality control, unnecessary parts being supplied, and too many avoidable issues that created extra work and delays.

DO NOT USE THIS COMPANY! My mother, who is retired and widowed, recently had her kitchen renovated. We used very hard earned money to buy a kitchen from a company we thought were reliable. We thought they would help make life easier for her. I came home to find my mother exhausted, unwell and shaken by her experience. The quality of work and mostly the disrespect shown by workmen was horrible to hear. I cannot tell you how heartbreaking it was to find out how poorly she was treated! She was in tears telling me how she was spoken to when all she wanted were small things completed.
The ceiling/lighting was done poorly. Big gaps in sealant for counter tops, gaps between walls and counter tops, loose and leaking tap…After parts were left in the fridge, my mother threw them out by accident. An easy mistake. Instead of treating her with respect and kindness, they spoke to her like she was below them! All because of some small parts?! She was left with a fridge door unattached to cupboard and is humiliated by their treatment. All she wanted was what was paid for - a completed kitchen with working parts. That is the minimum standard!
Despite numerous calls, nobody from Wren has returned to correct the faults and we are left to fix things with someone else more precessional.
Wren and the people they employ should be ashamed of their poor workmanship, terrible communication and woeful customer service.
We are warning everyone not to use this company.

Mr T. Wells was a nice polite fella, and gave us some useful, helpful ideas and advice yesterday in reference on having a built in bedroom wardrobe installed. 🙂

Mr T. Wells was a nice polite fella, and gave us some useful, helpful ideas and advice yesterday in reference on having a built in bedroom wardrobe installed. 🙂

Great professional support from Kay. Excellent customer service

MThe communication was terrible from wren from not contacting me when products were no longer in stock to fitters not turning up, and delivery drivers peeing all over the toilet seat and stinking of alcohol. The ‘finish’ was lack luster and honestly pretty poor, I’ve emailed 4/5 times once to let my complaints be known and the rest for other reasons, I’ve heard responses from all the emails other than the complaints. I’ve been on hold for over an hour and am still yet to get through, please save yourself the trouble and don’t use wren. If I could give 0stars I would.