Wren Kitchens Reviews 

My experience with Wren started very well but somewhere in the middle turning to a nightmare. What should have been an exciting project turned into a stressful and frustrating ordeal. Some measurements were incorrect which caused avoidable problems and delays that should have happened. To make matters worst some of materials were missing when they are needed, leaving the installation disrupted and prolonging the process. These are basic issues that I would not expect from a company that promotes as a premium Retailer. Communication throughout was poor, and I often had to chase for updates rather than being kept informed. Instead of taking ownership of the problem, it felt like there was very little accountability or urgency to put things right. A Kitchen ,bedroom and living area are major investment , and customers deserve accuracy ,reliability and professional services . Unfortunately,expectations fell far short of those expectations. Now I am left with unfinished wardrobe and kitchen unit which was paid upfront. I would advise anyone considering them to think carefully before committing. Delivery service wear great, fitter service wear great, Customer service rubbish and other service.

My experience with the aintree, Liverpool showroom was abysmal.
Once the deposit was paid the service declined, I had to badger my contact to move things along.
They couldn’t find a fitter but kept stringing me along. After months we finally got a fitter but a week before the job was to start he cancelled. Wren knew this but didn’t inform me, my sales contact or the manager still didn’t contact me or update me. I had no choice but to cancel. They wasted 4 months of our time.
Avoid at all costs.

Kitchen is excellent, very good service in store, the only downside to Wren is they say they offer you money if you’re recommended my son had a kitchen he recommended me he was supposed to get some money as well we got nothing, I called customer service they say they will look into it got nothing I recommend someone else still got nothing

I visited the Wren Kitchens showroom with my wife, expecting a professional and welcoming consultation, but the customer service was utterly unacceptable. The showroom staff were completely unresponsive to my wife, entirely ignoring her questions and treating her with total indifference. It was incredibly frustrating to sit there trying to get basic assistance while the team made us feel like a complete inconvenience. A showroom visit should be an exciting milestone in designing a home, but this dismissive attitude ruined the experience.

Very poor company just after your money .Since we ordered no calls from salesman what we ordered came wrong got delivered in wrong day and when it was getting installed lots of wrong items delivered.
We are now 2 months on and still ongoing issues that need sorting out cannot put into words how poor custemer service is at wren i have sent over 20 e mails and if they do reply you are so lucky you get passed about its so poor never experienced anything on this level before.
There tv adverts are so mis leading that they show on tv .I am so dissapointed lots of money spent with wren but from day 1 to present (2 months on)they have been so poor just want my oustsnding issues sorting and i can then move on from this nightmare experience
Order /Ref number 48903086

My experience with Wren was awful. It was not until I rung Customer service case manager Taylor where it became any better. Taylor was able to resolve some of the issues which I had left from my awful in branch experience and installation process and refunded me a significant amount to put me at ease.

Theresa from T Platts survey team at wrens was polite, professional and knowledgeable. A great asset to the company and fantastic representative of Wrens kitchens .

Great customer service from Wren throughout. Every little issue was dealt with promptly and professionally, thank you.

It has been six months since January 2026, and regrettably our experience with Wren has been highly unsatisfactory.

Our kitchen was partially installed in January 2026; however, from the outset there were numerous issues, including damaged doors, manufacturing defects, poorly fitted components, missing parts, incorrect items being supplied, and installation deficiencies. Many of these issues have required repeated visits, replacement orders, and ongoing remedial work.

Despite paying in excess of £19,000 for what was presented as a premium kitchen, we have experienced continuous disruption to our daily lives. We have been unable to fully use key appliances, including our oven, microwave, hob, and extractor, for an extended period. Additionally, we have had to take multiple days away from our self-employed businesses to accommodate inspections, deliveries, and remedial visits, resulting in both financial loss and significant inconvenience.

Communication throughout this process has also been unsatisfactory. Deliveries have been scheduled without consultation regarding our availability, and replacement items have been ordered without our agreement, despite our raising concerns and requesting alternative solutions. We have repeatedly had to follow up for responses and clarification regarding outstanding issues and our formal complaint.

Of particular concern is that many of the problems appear to stem from manufacturing defects rather than isolated installation issues. Each time one issue has been addressed, further defects have been identified, resulting in an ongoing cycle of remedial work. Even Wren’s own representatives have acknowledged numerous defects and have ordered multiple replacement components throughout the process.

We have remained patient and cooperative throughout, allowing Wren multiple opportunities to rectify the situation. However, after months of disruption, inconvenience, stress, and unresolved issues, we have reached the point where we are considering rejecting the kitchen, as Wren has been unable to provide a satisfactory and lasting resolution. We are still in a position of not being able to cook a meal, it has also had a detrimental impact on our mental well being and home life. Its been a nightmare and continues to be one.

We selected Wren based on its reputation and expected a high-quality product supported by professional customer service. Unfortunately, our experience has fallen significantly short of these expectations.

We trust that Wren’s senior management team will now take ownership of this matter and provide a fair and appropriate resolution.

If i could give them a minus score i would!

Even when you put a bad review on Trustpilot this company has no system to deal with unhappy potential new customers. They might be on the tv everyday but if you want a kitchen you might be waiting a very long time.

Everything from the wide range of styles and prices, the dedication of our designer. Roe Aguila, to the customer care provided by Jordan makes Wren my ‘go to’ for kitchen design

We had an amazing experience with AJ at Wren Kitchens in Ashton. He designed our kitchen completely from scratch and listened to exactly what we wanted every step of the way. Nothing was too much trouble, and he was patient, knowledgeable, and full of great ideas.

The end result is the exact kitchen we were hoping for, and we couldn’t be happier with the design. AJ’s customer service was absolutely perfect from start to finish, making the whole experience enjoyable and stress-free.

We would highly recommend AJ to anyone looking for a new kitchen. Thank you so much!

I’m extremely disappointed with my experience with Wrens and their after-sales service.

The tap supplied with our new kitchen was faulty, but this could only be discovered once it had been professionally fitted by our plumber. As soon as it was connected, it started leaking over our brand-new kitchen, so the plumber immediately disconnected it to prevent any damage.

Wrens initially asked us to pay for the plumber to return, reconnect the faulty tap, and allow it to leak again just to prove there was a fault. This was completely unreasonable. After we explained the situation and provided photographs, they agreed that the photos were sufficient evidence and said they would order a replacement. However, they advised this would take 7–10 days.

With a two-year-old child at home, we simply could not be without running water for that length of time. We therefore exercised our legal right to reject the faulty tap within the short-term right to reject period and requested a full refund instead of a replacement.

Since making that request, Wrens have repeatedly ignored the refund request and instead continued asking for more evidence, including video proof, despite previously confirming that the photographs were acceptable. We first contacted them on 2nd July to report the fault and request a return and refund, and we are still no further forward. Emails are ignored, and when someone does respond, it is often a different adviser asking for exactly the same information we have already provided. One advisor even said they need video evidence of what we “claim” is faulty.

A faulty product can happen with any company, but the way Wrens have handled this has been extremely frustrating. Their communication has been poor, the customer service has been inconsistent, and they have failed to deal with what should have been a straightforward consumer rights issue. I would not recommend Wrens based on my experience.

Mr M Herdman is a very polite and a lovely person. Very easy to talk to.

Excellent service. J Nicholls called before arrival to give eta, arrived within the allocated time slot and measured for a new kitchen with precision.
He was extremely polite and helpful.
A great member of your team.

Customer service has been 💯 best I have had ever, Samuel went over and above to finalise my request in addition add on to my kitchen that has been originally bought. Totally very happy all down to Samuel massive Thankyou

Had Samuel phone me today to assist with a warranty claim, very helpful, professional and was a pleasure to deal with. Thank you Samuel

Many weeks later, nothing has changed. Wren managers have failed to engage properly, failed to resolve the issues, and failed to take any responsibility for the poor service we have received. Instead, they appear determined to close our complaint simply to protect themselves, while leaving the problems unresolved.

This is disgraceful. The entire process has been marked by delays, poor communication, unprofessional conduct, and a complete lack of accountability. Rather than addressing the serious failings in service, Wren seem more concerned with shutting down the complaint and avoiding responsibility.

Based on our experience, I would strongly warn other customers not to deal with Wren. We will continue posting reviews as a warning and as protection for future customers, so that others understand exactly how this company handles complaints and treats its customers. No customer should have to endure this level of incompetence, neglect, and refusal to take responsibility.

I contacted Wren after encountering an issue with some of my cupboard doors and was soon contacted by their wonderful representative, David A (Customer Care). He took the time to listen and talked everything through with me, David was patient, professional, and genuinely wanted to help find the best solution. It's so refreshing to receive such caring and attentive customer service. David A is a real credit to Wren. Thank you so much!

Bedroom looks great. Had an issue with one door resolved easily and quickly. Would recommend.