Wren Kitchens Reviews 

98,551
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 7,665 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and politeness, from initial measurements and design to delivery. Many appreciate the thoroughness and efficiency of individuals, noting their clear explanations and pleasant interactions, often describing the overall service as excellent. However, some customers noted significant product quality issues, including items arriving damaged, faulty components like leaking hobs or uneven worktops, and kitchens deteriorating within a year. Some reviewers were dissatisfied with customer service, citing false information, slow responses, or needing to escalate issues. A few also experienced delivery delays or received incorrect/damaged replacements.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the politeness,... See more

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing significant disappointment... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction with... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising the timely and respectful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered my kitchen, it was to be installed by an independent contractor. All went well, even when some damaged in transit panels were replaced. However, the gas hob was found to have a leak as soon as... See more

Company replied

Rated 5 out of 5 stars

We recently had C. Cale from Wren Kitchens out to measure our bedrooms, and we couldn't be more impressed. C. Cale was excellent throughout the entire process—you can tell he is highly experienced, as... See more

Company replied

Rated 5 out of 5 stars

We bought our new kitchen from Wren after being fed up with the hard sell from others, there is none of that with Wren. Everyone from design to customer care has been very helpful. The product is exc... See more

Company replied

Rated 5 out of 5 stars

M Perry came to measure for two potential scenarios for our future kitchen. Nothing was too much trouble and was more than happy to answer queries relating to positions/potential for future applia... See more

Company replied


Company details

  1. Kitchen supply shop
  2. Bedroom furniture shop
  3. Kitchen Renovator

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(98,551)

7,553 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

R Barkley was very knowledgeable

R Barkley was very knowledgeable, professional, and understanding throughout the appointment. They carried out the measurements quickly and efficiently while taking the time to explain everything clearly. The whole experience was smooth and reassuring.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

The whole service from dealing with…

The whole service from dealing with Harry in the showroom to dealing with Jordan the surveyor was top drawer. Harry was so helpful, honest and informative and Jordan was very detailed, polite and had a good sense of humour.

Best of luck to you both Wren is lucky to have you both.

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jamie,

We're so pleased to hear about your excellent experience with our team. It's wonderful that you found them so helpful, honest, informative, detailed, and polite. We appreciate your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Aaran Yates was a very polite…

Aaran Yates was a very polite representative of Wren kitchens . He carried out his measuring tasks quietly and professionally

16 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Paul,

We're so pleased to hear that your measuring experience was positive and that our team member was professional and polite. We appreciate you sharing your feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Mark Rawlinson came to our house to…

Mark Rawlinson came to our house to measure up for our new kitchen. He was on time, very knowledgeable and not at all pushy. He answered any queries we had and he was excellent. Very happy with his visit. Thank you

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Zoe,

We're so pleased to hear about your positive experience with our measuring service. It's wonderful that our designer was on time, knowledgeable, and answered all your queries. We appreciate you sharing your feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Excellent Service.

Gavin Jepson provided an excellent friendly service. He kept us updated on his arrival time. He was very professional and knowledgeable and a credit to Wrens.

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Paul,

We are so pleased to hear about your positive experience. We appreciate your kind words regarding the excellent friendly service, professionalism, and knowledge demonstrated.

Warm Regards,
Callum

Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly and professional.

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mohsin,

We appreciate your feedback and are happy to hear that you found our service excellent, friendly, and professional. Thank you for sharing!

Warm Regards,
Callum

Rated 5 out of 5 stars

Very helpful and reassuring

Roy Barkley was very helpful and worked away at getting the measurements for the bedroom and got everything he needed for us to go to the appointment and design our space

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Liam,

We are so pleased to hear about your positive experience with our team member. It's great to know they were helpful and thorough in getting the measurements for your space. We appreciate your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

James Lomax was efficient and thorough

James Lomax was efficient and thorough. He explained what he would be doing & advised how long it would take. He arrived on time & explained the next steps after doing the measurements.

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Olivia,

We're so pleased to hear about your positive experience! It's wonderful that our team member was efficient, thorough, and provided clear explanations regarding the process and next steps.

Warm Regards,
Callum

Rated 5 out of 5 stars

He was friendly informative and helpful

He was friendly informative and helpful

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We are so happy to hear that our team member was friendly, informative, and helpful. We appreciate you sharing your positive experience.

Warm Regards,
Callum

Rated 5 out of 5 stars

Initial room survey

Very clear explanation of what was going to happen and how it links in with the design process. Thanks D Haughton! Now it’s Rebecca’s turn (Stirling branch).

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Gordon,

We're so pleased to hear that the explanation of the process was clear and helpful! We appreciate your positive feedback and are glad you're looking forward to the next steps.

Warm Regards,
Callum

Rated 5 out of 5 stars

Our home measure was quick and easy

Our home measure was easy, quick and professional. Ciaran Martin carried out our survey and he was very professional, super friendly and communication was fantastic. Highly recommended.

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Haughters,

We are so pleased to hear about your positive experience. It's wonderful that your home measure was easy, quick, and professional, and that our surveyor was super friendly and communicated fantastically.

Warm Regards,
Callum

Rated 5 out of 5 stars

Ciaran Martin from wren kitchens came…

Ciaran Martin from wren kitchens came out to measure a fitted wardrobe and it was super slick and professional. Covered everything from what flooring was being used in the room to measurements of the skirting boards etc would use again and very friendly.

18 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Leeanne,

We're so pleased to hear about your super slick and professional experience with our team member measuring for your fitted wardrobe. It's wonderful that all details were covered, and you found the service friendly.

Warm Regards,
Callum

Rated 5 out of 5 stars

Super polite and helpful Keith…

Super polite and helpful Keith Wooldridge gave us excellent service

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Phillip,

We are so glad our team member was polite and helpful. We appreciate your kind words and are happy you received excellent service.

Warm Regards,
Callum

Rated 5 out of 5 stars

Effortless

Easy, friendly and stress free

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Trish,

We're so happy to hear you found your experience with us easy, friendly, and stress-free. Thank you for your wonderful feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

We have purchased a kitchen from Wren…

We have purchased a kitchen from Wren and the service has been brilliant. Our surveyor and planner bobby West has been fantastic and would highly recommend a visit to the St Helens showroom to take a look.

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi David,

We're so pleased to hear that your kitchen purchase was brilliant and that our team member provided fantastic service. We appreciate your high recommendation and kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Kitchen measured

Phoned to confirm arrival time very friendly efficient and got job done quickly

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Gillian,

We're so glad our team was friendly and efficient, and that they completed the job quickly. We appreciate your positive feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Very friendly and knowledgeable

Very friendly and knowledgeable, good service all round from Keith Wooldridge

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Elizabeth,

We are so glad our team was friendly and knowledgeable. We appreciate your kind words and are happy you received good service all around.

Warm Regards,
Callum

Rated 5 out of 5 stars

Kitchen Survey

The scope is for a site survey carrying out the actual measurements of our existing kitchen layout. The surveyed has been booked between 2-3pm yesterday, A surveyor named Josh arrived @ 2:15pm, and before started taking up measurements he asked me about few details that had something to do with our preference, which is an indication that he knows what he is doing. After few minutes of conversation he started to take measurements at the same time drawing the layout. The way he measured our kitchen was truly a detailed type ensuring that he won’t forget even one single critical measurement. Taking some critical photos seeking my permission which is again a sign of professionalism. He finished at 2:50pm, and before leaving our kitchen he again quickly ran a check and ensure he captured everything. I would considered this as a service de luxe. Thank you Wren Kitchen and above all thank you, Josh, for giving us a feeling of comfort, and I therefore conclude that we are in good hands.

18 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sande,

We are so pleased to hear about your excellent experience with our team. It's wonderful that our surveyor was professional and thorough, ensuring every detail was captured. We're delighted that you feel comfortable and in good hands.

Warm Regards,
Callum

Rated 5 out of 5 stars

A great surveyor.

Simon Mellor was very professional and knowledgeable and gave us lots of tips when discussing our design with the designer. Very approachable and helpful and a credit to Wren. Thank you.

19 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Annie,

We're so pleased to hear about your positive experience. We appreciate your kind words regarding our team member's professionalism, knowledge, and helpfulness. Thank you for sharing your feedback!

Warm Regards,
Callum

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look