P Ford measured our kitchen yesterday. He was able to see us earlier which was great. When he arrived he measured our space in a professional and efficient manner. He’s a friendly chap who seems to re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the first time we walked into the showroom in Hemel Hempstead and met our salesman, Abu, until delivery of our kitchen and appliances we have had nothing but first class treatment from Wren. We o... See more
Company replied
Rebekah is a true master at her job She is efficient, kind and helpful throughout the entire process. Wren have been phenomenal and will look to replace other parts of the kitchen with your prod... See more
Company replied
It was wonderful having Mike McCarthy come out to do our measurements. He was very clear about what he was doing and even took additional measurements to make sure our design session was as well infor... See more
Company replied
Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
Excellent
100k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Communication has been clear
Communication has been clear, emails and text message reminders. J.Howes called before his visit to measure to give me an exact time of arrival. He was polite, friendly and respectful.
11 August 2026
Unprompted review
We were able to order 2 replacement…
We were able to order 2 replacement handles. We were also able to update email address and mobile number, and also added my wife to the account. Excellent customer service.
11 August 2026
Unprompted review
Kay picked up the issue that was Being…
Kay picked up the issue that was Being dealt with by another agent and resolved the matter for us.
11 August 2026
Unprompted review
Great service, friendly staff
Gary visited today to get some measurements for our kitchen that been redone soon! He was absolutely amazing! Really friendly chap, had a good chat and a good laugh! Asset to the company, massively
11 August 2026
Unprompted review
Excellent customer service from Milana
Excellent customer service from Milana! Cannot fault.
11 August 2026
Unprompted review
L Der Merwe is a credit to the Wren family
L Der Merwe was professional, polite and informative. Our many questions were answered putting us at ease with his experience and knowledge. A reel credit to the Wren family.
11 August 2026
Unprompted review
Saranga was really nice and polite
Saranga was really nice and polite. Was very respectful, she did her job perfectly. Very professional.
11 August 2026
Unprompted review
Guvinda came and was very informative…
Guvinda came and was very informative and awfully friendly and approachable.
11 August 2026
Unprompted review
Great Delivery
50947159
The delivery men were friendly, polite and helpful. They took care with everything and made sure the kitchen was delivered safely and placed where we needed it. Really happy with the service, thank you.
11 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The gentleman from Wrens who came to do…
The gentleman from Wrens who came to do the final measurements of our kitchen named Peter Ford was very officiant, polite and friendly.
11 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Alison,
We are delighted to hear about your positive experience with our team member. It's wonderful to know they were efficient, polite, and friendly during the final measurements of your kitchen.
Warm Regards,
Callum
L Albrow came from Home survey team and…
L Albrow came from Home survey team and did our measurements for our new kitchen very professional and informative.
11 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Charlotte,
We are delighted to hear about your positive experience with our team member. It's wonderful to know they were very professional and informative during the measurements for your new kitchen.
Warm Regards,
Callum
About Smith was professional
About Smith was professional, efficient, charming and punctual.in carrying out the kitchen survey.
10 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Trevor,
We are delighted to hear that our team member was professional, efficient, charming, and punctual during the kitchen survey. We appreciate your kind feedback!
Warm Regards,
Daniela
Wren Kitchens
Surveyor
Surveyor, Darren Atkinson arrived on time and was very polite and professional.
11 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Kerry,
We're delighted to hear about your positive experience! It's wonderful to know that our surveyor arrived on time and was both polite and professional. Thank you for your kind feedback!
Warm Regards,
Daniela
Wren Kitchens
Utter Shambles
After a lovely experience in store choosing our wardrobes, including the VR headset experience, my Wren experience plummeted at great speed from that point onwards.
It took six delivery attempts to finally receive all the correct parts and complete the wardrobe. Thankfully, Sam, the fitter, was excellent and was by far the only positive part of the experience after the initial ordering process.
I have since submitted two formal complaints, the most recent of which was sent five weeks ago, and I am still waiting for any response from Wren’s Customer Care team.
Perhaps I’m just in a very long queue of complaints?
My advice: DO NOT use Wren unless you have a lot of spare time, patience, and a willingness to repeatedly chase them and make complaints.
11 August 2026
Unprompted review
Reply from Wren Kitchens
Hello,
Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.
I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.
Warm Regards,
Daniela
Just had a problem with an order,Tracy…
Just had a problem with an order,Tracy from Wren customer service team was more than helpful sorted everything out
She was polite and very organised five stars to her
10 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Lee,
We're so pleased to hear about your positive experience with our customer service team. It's wonderful that Tracey was able to sort everything out for you and was polite and organised.
Warm Regards,
Daniela
Wren Kitchens
Home kitchen service
My home service with R Barkely was very good ,He was a very pleasent man and completed a full check over my kitchen.He even tolerated my dog who followed him around abit.
11 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Lisa,
We're so pleased to hear about your positive experience with our team member. It's wonderful that they were pleasant and completed a thorough check of your kitchen, even with your dog's friendly presence.
Warm Regards,
Daniela
Wren Kitchens
Friendly efficient professional service
Friendly efficient professional service
11 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Paul,
We truly appreciate your kind words and are so pleased to hear that you experienced friendly, efficient, and professional service. Thank you for your positive feedback!
Warm Regards,
Daniela
Wren Kitchens
Replacement tap
After having my order delivered I realised that the wrong tap had been sent. I rang customer service and spoke to Harrison. He was absolutely amazing and sorted everything out for me so easily and quickly with patience and no fuss.
Fantastic 😊
3 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Marnie,
We're delighted to hear that Harrison was able to resolve the issue with your order so easily and quickly. We appreciate your positive feedback!
Warm Regards,
Daniela
Wren Kitchens
Avoid. They don’t care.
They were delivering to a neighbour but parked across a marked disabled parking space. Refused to move back despite there being plenty of room which would still have allowed them room to make their delivery.
Appalling behaviour. Avoid this company like the plague until they mend their ways.
Promised a call from transport manager. Didn’t happen.
Van reg was WG75YGP
11 August 2026
Unprompted review
Reply from Wren Kitchens
We’re sorry to hear about your experience and understand why you would be disappointed by what you’ve described.
We take concerns regarding the conduct of our drivers and the appropriate use of disabled parking spaces very seriously. We will be investigating this matter internally, including reviewing the circumstances surrounding the vehicle registration provided.
We appreciate you bringing this to our attention and will ensure the matter is addressed with the relevant team.
Warm Regards,
Kieran
Wren Kitchens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.