Wren Kitchens Reviews 

99,247
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,071 reviews, reviewers overwhelmingly had a great experience with this company. Many people are highly satisfied with the overall service, describing it as outstanding, efficient, and easy from start to finish. Customers consistently highlight the professionalism and helpfulness of the staff, from surveyors to fitters, who are often described as friendly, efficient, and knowledgeable. However, some customers also noted issues with product quality, such as damaged doors, blistering paint, or units not fitting correctly due to design flaws. A few people encountered problems with delivery, including missed dates, long waits for parts, or receiving incorrect items. Additionally, some reviewers were not happy with customer service, reporting unresponsiveness, difficulties with aftercare, or being blamed for issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendliness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent consultation and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing disappointment with subpar... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting extremely poor... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were super pleased with our experience having Calum D. come in to measure our kitchen. He was prompt, respectful and did a very detailed job. He went out of his way to help us fix a cabinet door wh... See more

Company replied

Rated 5 out of 5 stars

We had an absolutely brilliant appointment with our design surveyor. We had L Barrington and he was super polite and friendly and answered any questions that we asked. He was thorough with his measuri... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen and at the final installation stage we found a couple of doors were damaged. We contacted Wren and Farhaaj ordered replacements. These were received quickly, well packed and... See more

Company replied

Rated 5 out of 5 stars

Having had to have my kitchen replaced due to cupboards changing colour. I was amazed how from start to finish my replacement was done. Staff fantastic with holiday dates on my part being taken into c... See more

Company replied


Company details

  1. Kitchen supply shop
  2. Bedroom furniture shop
  3. Kitchen Renovator

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99k reviews

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4.3

All reviews

(99,247)

8,234 reviews in the last 12 months

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Rated 5 out of 5 stars

Arrived on time did a excellent job…

Arrived on time did a excellent job and service

28 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Terry,

We appreciate your positive feedback and are delighted to hear that our service was excellent and punctual for you. Thank you for sharing your experience!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Great support from day 1 designer…

Great support from day 1 designer Yussuf Mowlah Colchester thru to delivery - kept informed throughout, delivery of excellent kitchen, help with replacement doors and damaged sink sorted by Natasha in customer services. 10/10 thank you

29 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi John,

We're so pleased to hear about your excellent experience with our team from design through to delivery. It's wonderful that you were kept informed, received an excellent kitchen, and that our customer service team resolved issues promptly. Thank you for your kind feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

M Rawlinson (Mike) was really friendly…

M Rawlinson (Mike) was really friendly and professional. He went through our measurements that we’d given in store. A credit to Wren, when someone is so polite coming into your home you know you’ve picked the right company.

29 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Laura,

We're so pleased to hear about your positive experience with our team member. It's wonderful that they were friendly and professional, and that you feel confident in choosing our company.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Excellent service

Gentleman who came to measure the kitchen was very polite, friendly, professional and efficient. Was able to advise and answer questions asked

29 July 2026
Unprompted review
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Reply from Wren Kitchens

Hi Melissa,

We're delighted to hear about your positive experience. It's wonderful to know that our team member was polite, friendly, professional, and efficient, and able to advise and answer your questions.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Very friendly and did the job really…

Very friendly and did the job really quick and ask a lot of questions

29 July 2026
Unprompted review
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Reply from Wren Kitchens

Good Afternoon,

We're so glad our team was friendly and completed the job quickly. We appreciate your positive feedback and are happy they asked thorough questions.

Warm Regards,
Sam
Wren Kitchens

Rated 4 out of 5 stars

Polite and friendly young man easy to…

Polite and friendly young man easy to talk to when I asked questions. Explain what he was doing.

29 July 2026
Unprompted review
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Reply from Wren Kitchens

Hi Angelina,

We're delighted to hear about your positive experience and that everything was clearly explained. Thank you for your kind words!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Just had a visit by G Newbery (Luton)

Just had a visit by G Newbery (Luton), he was lovely start to finish and was very easy talking to! Great service!

29 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Good Afternoon,

We're delighted to hear about your positive experience with our team member. It's wonderful to know they were lovely and easy to talk to throughout their visit. Thank you for your kind words!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

5 Stars A smith

A Smith was fantastic, friendly and very professional. 5 stars an absolute pleasure!

29 July 2026
Unprompted review
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Reply from Wren Kitchens

Good Afternoon,

We're delighted to hear about your positive experience with our team member. It's wonderful to know they were fantastic, friendly, and very professional. Thank you for your kind words!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Polite, professional service

Polite, professional and kept updated with change to appointment time. Respectful and courteous service.

29 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Marlene,

We're delighted to hear about your positive experience with our team. It's wonderful to know that our service was polite, professional, and that you were kept updated regarding your appointment. Thank you for your kind words!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

We had a great experience with him from…

We had a great experience with G Pearson from start to finish.He was extremely flexible, well-mannered, professional, and took the time to answer all our questions with patience. He measured our kitchen carefully, paid attention to every detail, and made the whole process smooth and stress free. I would highly recommend him to anyone looking for excellent service.

29 July 2026
Unprompted review
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Reply from Wren Kitchens

Hi Antony,

We're delighted to hear about your excellent experience with our team member. It's wonderful that they were flexible, professional, and patient, paying attention to every detail to make the process smooth and stress-free. We appreciate your high recommendation!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Amanda going above & beyond

Thank you to Amanda for your understanding , advising & helping me. I really appreciated the time , the advice & help you gave me. You saved the day! You really did go above & beyond , so thank you :)

29 July 2026
Unprompted review
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Reply from Wren Kitchens

Hi Laura,

We are so pleased to hear about your positive experience. It's wonderful that our team member was understanding, advised, and helped you, going above and beyond. We appreciate your kind words!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Athethan he is very nice man and did…

Athethan he is very nice man and did his job very well.

29 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Nour,

We appreciate your feedback and are delighted to hear that our team member was very nice and did their job very well. Thank you for sharing your positive experience!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Very friendly and professional (L Barrington)

L Barrington was very friendly, thorough and knowledgable. An asset to the company

29 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Emilia,

We're delighted to hear about your positive experience with our team member. It's wonderful to know they were friendly, thorough, and knowledgeable. Thank you for your kind feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Friendly surveyor at measurement appointment

Just had D Bradbury round to survey and measure in readiness for our kitchen design appointment. He was very friendly and helpful.

29 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Michelle,

We're so glad to hear your survey experience was positive and helpful. We appreciate your kind words about our team member's friendly and helpful service!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Great customer service from Richard

Great customer service from Richard

29 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Carys,

We're so glad to hear you had a great experience with our customer service! We appreciate your kind words.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Delivery by Robyn & Neil was spot on

Delivery by Robyn & Neil was spot on! Don’t know how they managed to get it all in our garage! Game of jenga was afoot! 😆

29 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Joan,

We're so happy to hear our delivery team provided excellent service and skillfully managed the delivery to your garage! We appreciate your kind words.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Order number - 50054094

We had a great experience with Wrens Kitchens from start to finish.

A special thank you to Fabiola, who was incredibly professional, patient, and helpful throughout the whole process. She went above and beyond, especially when dealing with my indecisive husband! Nothing was ever too much trouble, and she made the entire experience much less stressful with her knowledge, understanding, and friendly approach.

I’d also like to thank the delivery team, Steven Kennedy and Harvey Findlay. They were efficient, professional, and courteous when delivering our kitchen. They handled everything with care, ensured everything arrived safely, and made the delivery process smooth and hassle-free.

Overall, we’re extremely pleased with the service we received from Wrens Kitchens and wouldn’t hesitate to recommend them. Thank you to everyone involved for making the experience such a positive one!

29 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Cherri,

We are delighted to hear about your excellent experience from start to finish. It's wonderful that our team member was professional, patient, and helpful, making the process stress-free. We're also pleased that the delivery was efficient and handled with care.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Andy was really friendly and helpful

Andy was really friendly and helpful

29 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Good Morning,

We are so happy to hear that our team member was friendly and helpful. We appreciate you sharing your positive experience with us!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Great service throughout

Great service throughout. Professional, reliable, and very thorough. The surveyor
S Jeffs arrived n time ,took precise measurements and provided helpful recommendations. A pleasure to deal with.

27 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Zakia,

We are so pleased to hear about your positive experience. It's wonderful that our service was professional, reliable, and thorough. We're glad our surveyor arrived on time, took precise measurements, and provided helpful recommendations.

Warm Regards,
Callum

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