Wren Kitchens Reviews 

J Lomax did our home survey today. Excellent customer service and really helpful.

Mark willmott came out to measure my kitchen Mark was friendly, polite and professional.
All completed quickly excellent service so far 🙂

Richard listened to my problem and sorted it out efficiently and respectfully,good telephone manner

The suveyor K Smith was very polite & professional. He arrived promptly, introduced himself, he took time to listen to our proposed plans for the kitchen before he undertook the survey.
Happy with the visit.

Very professional service
Andy moss was incredibly helpful and talked us through everything
Would highly recommend this level of service

Great customer service given by Richard, who was friendly, professional and very helpful. He explained everything clearly and got a replacement on it's way for me.

From beginning to the end, superb! We have had nothing but the best of customer service from Wren; In the beginning Peter was fantastic, patient and completely brilliant in the design stage. The customer engagement after was brilliant, keeping us updated at every stage. When it got to install, Dave & Daz were first rate, very professional and so accommodating, plus first class work. We are incredibly happy with what we have, thank you Wren

L albrow is a very lovely guy, very well spoken and polite, turned up and got on with what he needed would definitely recommend

Polite, friendly and efficient service. Arrived on time and we were kept updated of eta.

Jordan was on time and very polite and informative. He carried out the work very professionally. He was very friendly and would use him anytime again and recommend him anyone.

Richie was very helpful in the customer services department and resolved my issue quickly.

My experience from start to finish was well handled by knowledgeable and friendly staff from design (Aleena), delivery and our dealing with customer services (Jordan B) who resolved the few issues which did arise.
The quality of the kitchen is fantastic and the online videos and guides allowed a straight forward self build.
Very pleased with the overall service and quality of product.

Lena was great she took over from another person and made the kitchen design 10x better. A few teething problems through the whole process but quickly resolved. I'm very happy with the finished kitchen.

Mr Hickman , very professional and polite, he did the measurements about our kitchen with great detail.

Easy to book a survey
Surveyor arrived on time and was very efficient

Having a Wren Kitchen fitted some 8 years ok, we recently had a few issues with some of the panels, so had need to use our 25 years warranty.
So having contacted customer service we have had interactions with staff at the Northampton Showroom and the head office team.
Without exception we would thank all the staff involved, especially Steve in the Showroom and Harrison who was appointed our case manager.
They were both extremely professional, and knowledgeable about their products and very helpful in sorting our issue which has now been completed in a timely manner.
We would have no hesitation in recommending Wren as a company that honours its warranty.

Craig was very professional and excellent at explaining the whole process in detail.

Jordan D was absolutely magic to deal with . He was so nice and polite and very helpful. On my first phone call I spoke to a woman she could do with getting some training from Jordan as she was so unhelpful and rude

Mark Rennolds came round today to measure up for a new kitchen. He made the process easy and was great at answering questions about the process. Great service.

I made a design appointment at my local store back in December 25, which was supposed to be 2 hours but after nearly 4 hours i had to excuse myself from the appointment. The Design consultant was quite arrogant and when i said i wasn't going to rush the design to purchase before one sale ended and another began she told me directly that she knew i wasn't going to buy! Wow!! She then started taking items off the design as she said i would have to pay less deposit and just gave me an image printout. From her design it was clear that she wasn't listening to my requirements and after 4 hours I had nothing substantial to take away with me.
I decided not to go back for any further appointments but was contacted by a manager following a survey i submitted and asked if i would be happy for a mobile consultant to visit and take this forward, which sounded great.
On her first visit in April 26 she turned up with 3 door samples and apologised that someone else had taken the van with the full range of samples..... hmmm. Going into our local store to look at samples meant running the gauntlet to get in without being challenged by whoever was on reception. She designed a few plans for me as we tweeked the design to be its best. As she was mobile, i had been using DIYK kitchens online design tool to tweak the design and forward the info to her so it could be added to my plan. We then got to a point where I asked if Wren pricematched , as I now had a quote from DIYK kitchens as the design tool costed the design i was tweaking, I was told it needed to go to a manager. 4 weeks on and i have had no response to confirm either yay or nay even though i have chased this up a couple of times!
So I have gone from the dreadful instore experience to being sent to Coventry by the mobile designer and her managers.
I am now working with other companies and waiting for our kitchen fitter, who seems to have disappeared, to confirm some structural changes to the house before we purchase the kitchen!