X1 Sales & Lettings Reviews 1,002

I had a wonderful tour by Isabella Abraham who gave me an in depth overview of the building as well as answered all my questions, she met me outside the building and it was easy to locate through google maps.

Aaliyah was so helpful and so quick at replying. Made this whole process so easy for me. I really appreciate her help.

I had a viewing at the Platform and Anna was really lovely showing me everything and was so nice to speak to.

I had a viewing with Isabella Abrahams. She talked me through everything I wanted to know, showing me a detailed layout of the standard room, and has been in constant contact to make sure everything is right. Thank you.

I had multiple issue with my room since moving in however Mr. David has always been prompt with his response and made sure that I get an appropriate reply and suitable action. Cheers to Mr. David and the team!

It was an easy renewal of contract quick and efficient with the agent called Aaliyah. Great agent and listens to enquiries promptly

I logged a query with Aaliyah Hughes a couple of days ago and the query has now been resolved successfully. Aaliyah kept me in the loop via email until it was resolved, so I cannot ask for more than that.

Great customer service.

DANGEROUS AND AWFUL , THE ABSOLUTE WORST. PLEASE PLEASE Avoid at all costs.

I lived in one of their apartments with non-functioning mechanical ventilation and no opening windows. Internal temperatures regularly exceeded 40°C, with nights above 30°C for extended periods. This caused me to become very unwell. Despite repeated attempts to contact them, calls were ignored and emails were deflected for months. No meaningful action was taken. They asked me not to call out of hours crying - when I was in distressed with heat exhaustion from the living conditions. That's the level of empathy and decency they have. My GP even wrote a letter for their attention, citing the danger of my environment and that it was causing injury, as well as my university, due to the disruption to my studies. They ignored, and I was forced to pay out of pocket to stay in hotels during summer heatwaves. At one point, they said they would look into reimbursement for the hotels, but didn't pay me back. infact I had to keep paying rent while my apartment was completely uninhabitable, and i couldn't even stay there.

When the council became involved for remedial works, the company provided false information, claiming I had refused assistance, which was untrue. They outright lied. After that ordeal and years later, out of nowhere they began harassing me for money I do not owe and never have. Despite being informed repeatedly that their records were incorrect, they continued to pursue the matter rather than properly checking their information.

Maintenance was consistently poor. Lifts regularly broke down and took months to repair. When staff attempted to carry out an apartment inspection, I asked for it to be rearranged due to having Covid and being unwell in bed. I was shouted at, verbally abused from the other side of my apartment front door, and threatened that they would enter the apartment regardless. I had to call their office to get one of the abusive women to leave me alone.

At the end of the tenancy, they attempted to claim hundreds of pounds from my deposit, despite the property being left spotless after a five-hour professional deep clean. They insisted it required a “specialist cleaner.” I was only able to prevent these charges because I had comprehensive photo and video evidence.

This is the same company that used unsafe cladding on one of their buildings for years and misled tenants about fire safety — an issue that was reported in the news which you can publicly look up. Their behaviour demonstrates a pattern of negligence, dishonesty, and prioritising profit over tenant safety.

If you experience problems at one of their properties, do not expect them to be resolved promptly or honestly. My experience was prolonged, distressing, and entirely avoidable with basic competence and integrity. The building had a whatsapp group, full of people complaining about X1. I am still shocked at the absolute audacity and horrendous unprofessional behaviour I witnessed from them, and I urge all to avoid. They are acted like bullies in my opinion. Please take the negative reviews seriously; they are THAT bad. They have continued to harrass me years later, at this point I'm considering legal action

My relatively recent experience with X1 Sales and Lettings was with Aaliyah. She proved to be polite, resourceful, efficient, communicative, and friendly. I required a rental document, which was produced and provided to me within a matter of hours. Ultimately, Aaliyah displayed a high degree of competence in her work, whilst maintaining an affable, yet still, wholly professional demeanor.

Very happy with the service, especially Chloe from X1 Management. She is very responsive and always helpful.

X1 is always engaging me ,keeping me up to date send me regular detailed statements
And when I ask for advise they give me options

Aaliyah has been very helpful and professional throughout my tenancy.
She communicates clearly, responds promptly to queries, and always follows up to ensure issues are resolved properly.
I really appreciate her friendly and supportive approach, which made the process smooth and reassuring.

Warning to other tenants: if you’re dealing with leaks or mould in X1 properties, don’t ignore it. I reported a leak months ago and it escalated into black mould and a broken ceiling with water leaking into my flat. Emails were ignored, no alternative accommodation or rent relief offered, and I was even asked to clean mould myself. X1 — please take responsibility and resolve this properly.

I have had an absolutely terrible experience with X1. Gwyn made the issue worse from the start by being so passive-aggressive. I signed the contract and paid my holding fee 2/3weeks before i moved in. On the day of the move, they couldnt find the keys to the house. They made us wait, and Gwyn said "This is why we dnt allow early morning move-ins" THIS WAS 12PM BTW!. They finally found one key after hours, and handed it to us. My sister and I have had to make ourselves ucomfortable to fit schedules so the house is not left unlocked. However, we still leave home unlocked. On the day we moved in, we realsed the electric stove wss faulty. X1 TOOK A WHOLE WEEEK TO COME GET IT LOOKED AT. And they the man who came said he doesnt knw when it will be fixed, but he bulb is faulty. I am here eating crackers and buying food! I have asked for one week's rent back, or I will involve my lawyers. Now I got called that the key is ready, and a staff member told me they will PERSONALLY DELIVER IT TO ME. NOW X1 SAYS I SHOULD COME PICK UP THE KEY AFTER MAKING ME UNCOMFORTABLE FOR A WEEK. THEY ARE ABSOLUTELY HORRIBLE. RENT ELSEWHERE IF YOU CAN

id rate it 0 if i could. i dont know how to put into words how bad it is i am actually begging you do not stay here or in any other x1 buildings.
Both management companies are absolutely abysmal and even if you rang them and said you murdered all your flatmates you'd probably still not get a response.
How either company that manages the properties are still in business is absolutely beyond me.
i have had the absolute worst time of my life living here and has ruined my experience in Liverpool.

Very easy to arrange a viewing. Very helpful and friendly over the phone. And Robert was great at the viewing giving us ideas on what could be done with the flat and very punctual.

I recently completed the leasing process for my new apartment managed by X1 Property Management, and I am genuinely impressed by the outstanding level of service I received. The entire experience was smooth, well-coordinated, and handled with exceptional professionalism.
I would especially like to express my sincere gratitude to Yasmin Casady, who supported me throughout the process. From the very first interaction, she demonstrated remarkable patience, deep knowledge of the property, and a proactive approach that made every step feel effortless. Her communication was clear, consistent, and incredibly reassuring. She went above and beyond to ensure that all my questions were answered promptly and that every detail was addressed with care.
Yasmin’s professionalism, warmth, and dedication truly set a high standard. She is not only an asset to X1 Property Management but also a shining example of what excellent customer service should be. Her commitment left a lasting positive impression on me, and I believe she deserves special recognition for the quality of work she delivers.
Thank you to X1 Property Management for providing such a seamless experience, and an even bigger thank you to Yasmin for making this transition into my new home both enjoyable and stress-free. I genuinely appreciate all your help.

Had a meeting with Rob McGowan today. Was very helpful and had answers to all our questions.

An excellent service with quick replies. Both via phone and email. Always available to answer questions and I had lots 😝

They have been very helpful and they have been very patient with me.