xtool.com Reviews 

I love All of my Xtools - Started with an F1 , then got two F2s. Will be looking into getting the laser welder bundle next.

Love my xtool f2 ultra uv laser.

So far, so good. Im joining Xtool after a disastrous go with a Monport. So far the F2 Ultra has been easier setup. And while Studio isn't as "capable" in small ways, its still better than Lightburn in a lot of ways. It reminds me a lot of how Bambu labs ecosystem is. And I'm pretty spoiled with the auto focus and live work surface camera. Makes creating masks for various projects so much easier.

It's always great to get a new xTool machine. They are packaged well and with care. The new features of the F2 Ultra UV are just the thing I need and I've only bought xTool machines.

Second purchase from Xtool (F1 & F2) quality product with great customer service

Absolutely love my f2 ultra, still learning everyday.

My one-on-one xTool expert trainer was great. My reason for taking 1 star off is due to the fact that her machines listed in her profile included the M1 Ultra, when, in fact, she did not have this machine. She stated that was not a list she created/maintained. She had the M2. Some steps/features were not applicable to my M1 Ultra. She had no idea how to use the printer/cutter feature, nor the hydrostatic mat. I really want to learn both of these functions. We did, however, spend the hour learning xTool Studio basics and how to do test grids. Overall, great experience. I hope to connect with an instructor who can show me specifically M1 Ultra features per above. Thank you.

My F2 Ultra UV machine is well-suited for small crafting projects. I am interested in finding additional tutorials to enhance my operational skills and explore its use with various materials.

I have the S1 Ultra, the M1 Ultra and the DTF All in One Printer. Well 2 of out of 3 machines has caused me HELL since they got delivered last week in June 2026.
Let’s start with the M1 Utra I got it specifically to print and hot foil mainly on card stock or pu leather! I HAVE NOT SUCCESSFULLY HOT FOIL ON ANY LEATHER BLANKS they all got ruined! Since Xtool decided to upgrade or as I put it downgrade there system presets for this material is not readily available, so I’ve been pulling settings out of my ass which is costing me money on the waste materials! The software is NOT USER FRIENDLY so I am still not able to pull settings in from Atomm. Xtool customer service told me that my resolution to this problem is to PAY an “expert “ to teach me. 😳🤯 Reluctantly I booked a session, well between Xtool or the expert, they rescheduled my training from Friday to Tuesday AND THE “expert” DID NOT SHOW UP! No link was sent for the training No follow up email so I cancelled at the end of day Tuesday! BS
NOW for the All in One DTF Printer which got delivered June 30.26. Since it came all the film is CRINKLY AND CRACKLY AND JAMMING! All the material that came with the machine was depleted in the same week trying to troubleshoot this issue! Great! Now I have to buy ink…. Waited 2 weeks for delivery! Then my nightmare began again 07/25/26 MORE CRINKLE,CRACKLE JAM! I submitted a ticket and their reck sent me the same OLD STUPID troubleshooting videos on the website. The hardware and software changed from the video so Not user friendly! While’s that would be enough to drive anyone crazy My SN is NOT FOUND SO I CANNOT ADD MY EXTENDED WARRANTY TO MY CARE ($699) sweet!
It’s a week since my ticket was opened technically my 2nd week trying to use this shit and the PROBLEM IS STILL THERE! Xtool OFFERED ME A (1) BOTTLE OF WHITE INK FOR MY INCONVENIENCE!!!! This is a damn joke! For all the loss of revenue to my business for not being able to complete any of my orders to my customers, loss ink and film, my time wasted and frustration THEY WANNA GIVE ME $40 BOTTLE OF INK! And an F off email saying I CANNOT RETURN ITS BEEN 30 DAYS.
TODAY IS IS DAY 31!!!!!! WHAT A TERRIBLE COMPANY TO INVEST IN! We’ve spent more than 20k in this company for them to spot in our face! As I type there’s No resolution to my crinkle, crackle jam problem. We’ve strip the machine down to its bare minimum and found that the OVEN TRACK IS NOT ALWAYS ACCEPTING THE FILM FROM THE SHAKER TRACK! And IT says I should adjust the ball bearings WHAT A GENIUS!!! That’s all we been doing all week! The misalignment happens at the entry of the oven NOT THE SHAKER! Well I see if this will reach anyone smarter than dweedle in the IT room! While’s he’s getting paid to sit in the a/c room I’m on my knees taking 2 mil videos and troubleshooting per day to No resolution!
I AM OVER THIS SHIT!!!!!!

I am a senior citizen who got into lasers about 3 years ago. I started with the Xtool D1 because it was affordable for a person on Social Security and was said to be easy to learn to operate.
At the time I was 74 yrs old, to old to learn new tricks I thought. I was amazed how easy it was to operate and the finished product was fantastic. I started selling my products and doing quite well.
Since that time I have purchased a xtool F1, S1, P2, and just purchased the Xtool M2 printer/laser which I really like already. I have also purchased 2 air purifiers, one attached to the F1 which I have set up in my spare bedroom/office. That has my wife's blessing for getting rid of burning wood smell.
I have had zero maintenance problems with any machine.

M overall experence with xtool has been fantastic. I started my laser journey with a different manufacturer and had nothing but issues and poor responces to questions. When I purchased my first xtool machien The F1 it was night and day difference. The online tutorials were top notch the user software is incredibly intuitive, I now own 4 different xtool lasers the f1, f1 ultra, f2 ultra uv and p2s. I can not say a bad thing about any of them. The xtool studio gets better with every update and build quality and performance is amazing. I am awaiting the deliverary of the omni uv printer and absolutly can't wait to see how it stakes up with the Eufy make that I am currently useing. I have a feeling it will blow it out of the water.

I have 3 Xtool machines: apparel, F2 ultra, m2, Omni1 has been ordered
I like your approach creating a machine and software.
I wish you will create a DRG printer something like Epson f2270 and Brother GTX300
Waiting a new desktop laser with rf tube.

I just purchased my second xTool laser engraver, the F2 Ultra UV, and couldn't be happier. I had already done my own research through Google and YouTube and had decided this was the brand and laser I wanted. The purchase process was easy and straightforward. I have had my S1 for about 2 years now and am happy to say that I have never had to contact support. My next purchase will be the AP2 because I plan to use the F2 Ultra UV at craft fairs.

1 Star – Premium Product Price, Disappointing Customer Support

I made a significant investment in an xTool F2 Ultra with the conveyor system for my business. Like many small business owners, I took money out of my savings because I believed I was purchasing a premium machine backed by reliable customer support.

Unfortunately, shortly after receiving the machine, the IR (fiber) laser failed. It worked for approximately five minutes while I was testing it on a piece of rusted metal. Halfway through the engraving, it suddenly stopped working and has not functioned since. The diode laser still operates, but the IR laser—which was one of the primary reasons I purchased this machine—is unusable.

As a result, I now have customer orders that I cannot fulfill. Every day this issue remains unresolved affects my business, my income, and my reputation with my customers.

Since discovering the problem, I have spoken with four different customer service representatives. Every conversation has ended the same way: “We’ll follow up.” I have repeatedly asked to speak with someone who has the authority to make a decision or resolve the issue immediately, but each representative has told me they have to forward my case to someone else and that I will be contacted later.

For a company selling machines that cost thousands of dollars, this level of customer support is extremely disappointing. I understand that defects can happen with any manufacturer. What matters is how the company responds when they do. Instead of receiving immediate assistance or being connected with someone empowered to resolve the issue, I have experienced repeated delays and handoffs.

One of the most frustrating aspects has been not being able to speak directly with a decision-maker. When your business depends on equipment like this, “we’ll follow up” is not a solution.

Support Ticket ID: 1089025

If anyone from xTool is reading this, I am asking that my case be reviewed and resolved as soon as possible. I invested thousands of dollars in this machine because I believed it would be a reliable tool for my business. Right now, I have customer orders I cannot complete because the IR laser failed almost immediately after I received it. I would greatly appreciate a prompt resolution so I can get my business back up and running.

Based on my experience so far, I cannot recommend purchasing from xTool if dependable after-sale customer support is important to you. I genuinely hope they improve their support process because no business owner who invests this much money should be left waiting while their business is put on hold.

Back in March when I first ran into problems with the fiber laser in my F1 Ultra, it would have been extremely helpful if I could have contacted someone in xTool Technical Support to help me. As it was, I could only contact sales, So I was left on my own to figure things out and actually find out that I had a weak fiber laser. Finally, xtool put me in touch with a John Burns, who ia an advanced user. No one directly in the xtools department would EVER speak to me. He was very helpful and started me down the path of getting my F1U replaced. This whole process took way too long for me to be down without a machine. In the end now, almost three months later things worked out. I was almost to the point of giving up on xTool and picking another company to share my Relax time with. While making things for donation. Being retired I don't need a lot of things for myself, and I'm not interested in selling anything. My organizatin purchased the F2 Ultra MOPA with 40W Diode and F2 Ultra UV. I'm finally going to be happy and start creating projects that I will be proud to share on Atomm. Speaking of Atomm, it's very hard to post your projects. It should be easier. While some projects are just quick little things you've done that you're proud of, others are more involved things that you'd like to share all the settings with everyone. My organization keeps me very busy. All that said, your agent (Libby) has been as helpful as she possibly could be behind the scenes with emails with no direct contact with me verbally. I sincerely believe in phone calls. Thay go straight to the point and help with miscommunications right away rather than going back and forth with emails. I realize this is rather lengthy, but I always try to help make things better and I hope somebody back there in the proverbial backroom is listening I know I'll never be able to talk to anybody directly but thank you Libby for finally coming through for me! I'll try to get my mind right and help people with my donations, post on Atomm, and of course, continue with my organizational duties.

I originally purchase the xtool f1 ultra last June. It worked well for about 6 months. Thats when the connection issues started. Tech sipport being slow to respond and giving me useless troubleshooting steps whenever they decide to respond.Til this day (June 20th 2026) its still down! Take your hard earned money elsewhere. They customer service or in this case lack of says it all.

I think I've done the biggest mistake buying from them directly and I'm not talking about the xtool f2 ultra I'm talking about the delivery ways I've been told that,they are coming separately but expect all of them to come in time but one, which is the xtool itself 2 attempts and promises by two agents from FedEx the delivery company they use...tomorrow is the 3th arrempt,is frustrating when you pay so much money and expect the job to be done

⭐⭐⭐⭐⭐ Outstanding Customer Service from Cheryl and the xTool Team

I recently experienced an issue with my xTool F2 Ultra that could have caused a significant disruption to my business. From the very beginning, Cheryl provided exceptional customer service and handled the situation professionally, promptly, and with genuine concern for getting us back up and running as quickly as possible.

Communication was clear throughout the entire process, and Cheryl stayed on top of every detail, ensuring that a replacement machine was arranged without unnecessary delays. She understood the urgency of the situation and worked hard to help minimize our downtime.

As a small business owner, having equipment out of service can be stressful, but Cheryl's responsiveness and dedication made a difficult situation much easier to manage. It's rare to find customer support that combines professionalism, efficiency, and genuine care for the customer, but Cheryl delivered all three.

Thank you, Cheryl, and thank you to the xTool team for standing behind your products and supporting your customers when it matters most. I truly appreciate the excellent service and would not hesitate to recommend xTool to others.

— Joe Gronda, The Northpole Workshop, LLC

Horrible customer service
Here is my journey with xtool family
I purchased 4 machine from them
F1 lite
3 f1 for my work
I liked their machine
But they function only 2 month unfortunately
My machine f1 lite i purchased jan 29
And suddenly get broke april 10
I contacted and called customer service nobody responded
Call center clearly dont know anything
Than they will tell you to contact to xtool support facebook chat
From there april i try to explain with the videos and submit all the info they need serial number order number etc
At the end they gave me very unrealistic answers like i dont know how to use the machine they want to guide me for using the machine ..ridiculous. I own 4 machine clearly i know all the setting as well !
The part is they agreed for my f1 lite machine to replaced finally

But here is the things they took my info may 20 for shipping adress all

They provide me a details dhl first and shipping number i waited patiently 1 week no any update

Than i again contact to them through facebook than this time they said they want to inform me they changed the company

Here is the new shipping number fedex . So here you come again is this a game ?
So what if i dont ask you wont tell me ?
Why are you stressing customer !
I showed you that i own a 4 machine of yours by video to see im your customer is this the way you treating your customer

Wait im not yet done

The track number they provided 3 days ago fedex

Today i checked it returned to shipper
Woouw well done

Im so upset and disappointed for this bran and customer service i regret the buy those 4 machine and deal with such a customer service.

Do not buy xtool so you wont need those stress

I own 3 XTool Lasers, the S1 20W, the P2S and F2 Ultra UV and I love them. I added the P2S because I couldn't keep up with the orders with just the S1. The F2 Ultra UV was for us to greatly expand our product base with crystal engraving.
I soon will also be adding the Wonder Press to our line up.
Customer service is good, over seas so it takes a bit.
Im an Xtool girl all the way.