xtool.com Reviews 

XTOOL F1 happy user!
I am obsessed with this machine, I love it so much.
Yes, it has it's limitations, but for the price, you can do sooo many many things with it. And I would recommend buying the slider plate thing so you can engrave/cut bigger surfaces.
10/10 .

Sometimes things go wrong with technology. It happens to all sellers. What makes a company stand out is how they handle these hiccups. XTool is amazing at backing their products! I just had an issue with my Ultra and inline fan and before I could even make it to UPS to drop them off, my new machine was here! Lia from XTool communicated through the whole process and sent me tracking right away. I couldn’t be happier and will continue to be a loyal customer and supporter!

I purchased the XTool F1 as my first laser and I couldn't be more pleased with the experience. As someone new to using laser machines, I was looking for something user-friendly and efficient, and the XTool F1 has exceeded my expectations. It was easy to set up right out of the box, and I've been able to start my projects with minimal fuss. The results are consistently excellent, making it a fantastic tool for both beginners and experienced users alike. XTool as a company has been supportive and helpful, which only enhances the overall experience. I would highly recommend them for anyone stepping into the world of laser engraving!

I have been with xTool for a good minute now. I first started with their D1 10W laser as a simple hobby. The software was basic and I was slowly learning a new skill. Over the years I have accumulated a total of five lasers including the F1, F1 Ultra, the P2, the M1 ultra, and my old reliable D1. All of these lasers have been amazing, from receiving the lasers in top notch shipping, to their overall output. Owning xTool lasers gave me and my oldest daughter the ability to start a small business that continues to see growth. I travel with my lasers to shows and find a joy in creating custom gifts for those that request them. What's more is the amazing customer service you receive with xTool. I can recall when my big xTool, P2, went down. I explained to xTool what happened and they sent me the part it needed and a clear video walkthrough to fix it. Even now I have an issue with my F1 ultra laser and xTool is taking care of it. This is a company that care about its customers. Moreover, their software continues to get more amazing and has so many useful features compared to when I first started with them. The AI make is such a fun a innovative feature. I highly highly recommend xTool to any enthusiast looking to get into the field of laser engraving. This company is top notch, their products are high quality, and you will not regret it!

I have been a happy and proud owner of xTool products for over two years now. I started my laser adventure with a different laser brand through my daytime job, but ultimately chose xTool over the familiar laser for a number of reasons. Initially that first laser was purchased because of the reputation and community I found for Xtool online. I ordered a xTool D1 pro 20 W machine and started my personal laser journey.

Over the next eight months, I used that machine to launch a small side business and had an enormous amount of fun along the way! In addition to being really happy with the quality of the laser I purchased, I really enjoyed that I could modify and add elements to my machine as my skill set grew.

About eight months after my first purchase, xTool Announced they were bringing the P2, a CO2 powered laser to market. I excitedly purchased that machine too. I have had no regrets with that choice. The increase in power and speed have allowed me to create a number Of products for my small crafting business. Not long after the announcement for the P2, the F1 a portable two and one laser also came to market. I added this machine too, to increase my ability to provide on site customized engraving while at craft shows and events.

Over the past 2 1/2 years I’ve had a handful of opportunities to interact with xTool’s support services as well. I have reached out through both their email support and their Facebook messenger support and have received satisfactory results each time. The first time I needed support was for my D1 pro. I had managed to break one of the limit switches while moving the machine. After a few photos and quick diagnosing over email, Support sent replacement components and they arrived within a week. After about eight months of using my F1, which attended every crafting event I went to in that time, I began having a focusing issue that I couldn’t clear up on my own. Using Facebook messenger, a support specialist was able to give me guidance and eventually helped connect me with one of their engineers to diagnose the problem. After going back-and-forth for a few days, the decision was made to send the unit back and have a replacement sent in its place. Other than the time it took, the entire exchange was low stress and I felt very taken care of.

I think sometimes xTool’s support gets a bad rap due to the time delays that sometimes can be experienced. It’s important to remember that support is based in China and the time differences can be a challenge to navigate in the US. That said, Support has always responded to my requests and has helped to resolve each issue I’ve encountered in a timely manner. In addition, the online communities are a great resource for helping to navigate the nuances and challenges of learning to use lasers. In fact, the online community, including elements, like the project community, now Designfinds, was something that endeared me to actual early on. There are so many people in the community who are willing to lend a hand, share experience and offer advice. It’s a great place to learn and grow!

It has been really amazing to see how xTool has embraced the belief that anyone can be a creator and maker. The continued innovation and drive to bring products to market with the features and capabilities users are asking for, has been great.

This is especially been noted in the development of actual software xTool Creative Space, over the past two years. Initially, I did not use Creative Space, instead opting to use a more developed third-party software because it simply didn’t meet my needs. With the P2, I had to move into XCS to run the machine. I was amazed at how much the platform had grown in that time. Since that time, numerous features and even more functionality has been added to the platform, All while keeping the software completely free to users. At this point, I rarely do work outside of actual xTool’s software. It meets my needs and yields great results.

If you’re looking to add your first laser, I don’t think you’ll be disappointed by going With xTool! The quality, support and community are all there.

My first ever laser was the xTool F1. I really spent a lot of time trying to decide which laser to go for and in the end I decided on xTool because of what I'd learned about their reliability and the customer service.

I absolutely love my laser engraver and it hasn't ever had any technical issues. From a software point of view the software (XCS) is really user friendly and it works seamlessly with my laser.

xTool as a company seem to be very forward thinking and are always releasing update. They also continually update the material libraries and AI image generation software which is really intuitive.

I'd highly recommend xTool as a company and if you're considering an xTool F1 I'd say go for it!

I have had no issues with Xtool lasers. I am a happy owner of 5 of them. We own the D1, S1, P2,P2s,F1 and F1 Ultra. I they all have been exceptional machines for me. If i have had an issue things have been taken care of.

The xTool F1 was our very first galvo style laser and has been one of the best investments we have ever made. It arrived just a few days after we ordered it and was super easy to set up. We recently had a package that was lost by FedEx but xTool customer support was really great and sent us out another air purifier within a few days. We always recommend xTool to both new and seasoned veterans of laser engraving.

As a hobbyist, I really appreciate that xTool provides quality machines at reasonable prices. I currently own multiple xTool lasers as well as their screen printer and heat press. The xTool D1 was my very first laser, and since then I've gotten the P2, F1 and S1. If I had to choose my favorite it would be the P2. The dual camera allows for perfect placement of my designs on my material. It cuts wood like butter and I enjoy being able to cut all acrylic even clear quickly and cleanly. I am also impressed with their proprietary software XCS. It is simple to use and xTool is always working to improve it. I am glad I took a chance on xTool years ago when comparing laser companies

I have been working with xTool machines for years now, and can confidently say they are incredible machines! I started with the original M1 from their kickstarter and eventually got the M1 Ultra, AP2, and mini heat press.

First of all, I am so impressed by all the features of their machines and how they always try to give us something never done before. Always thinking ahead and taking feedback, xTool always pushes innovation and strives to give us new amazing machines! I am always amazed by what the different machines can do and wish I could have them all!

As a company, they are so supportive and really listen. Between their Facebook groups and online support, they are always trying to help and take feedback seriously, implementing that feedback into their new machines and programs. I also love being a part of the xTool community, everyone is so kind, helpful, and knowledgeable.

I really am honored to be a part of the xTool community and will always advocate for them! I can't wait to add more xTool machines to my inventory and make more amazing things.

I honestly owe everything to them. Without my xTool machines, I would have never been able to start and maintain my small business. Since I have the ability to make my own vector files, I have been able to make really unique pieces that help me stand out from other sellers at events and markets! Everyone is always so amazed that I make all my items myself with my machine. It's a wonderful feeling to be able to use a machine like this to make my ideas come to life.

I'm a diehard xTool fan and will always be!

I'm very happy with my machines. I started with the original M1 and then graduated to the M1 Ultra 20w when it was released. The M1 Ultra has been my workhorse. I'm not a mass producer, but it has handled every creation I've thrown at it. I'm also very happy with the recent number of updates to the software to make it more usable and functional.

I recently upgraded to the M1 Ultra from my original M1, thinking there might be some small differences; plus, I was really excited to try out the ink module in my designs (seriously, how cool is that?). But wow, I was not expecting such a big improvement!

First off, the packaging was impressive. Everything was packed so well that it arrived in perfect condition with no damage at all. Right out of the box, I could see the upgrades; the snapshot preview is surprisingly accurate (within just a few millimetres), and the new giant + for framing makes setup a breeze. The cut and engraving quality have also stepped up, and I’m loving the completely clear lid; it’s great for keeping an eye on projects and makes filming so much easier.

I’m really impressed with the M1 Ultra; it’s a fantastic starter laser and truly easy to use!

Hello XTOOLS,
I see your response to my review. January 6th is first response to my tickets and Customer Service calls; 3 of them for the last 3 weeks and company response is to a review; not my email or cell number with was provided.

ISSUE: Blue Light would auto move during operation. The blue light would move from the red dot towards the 12 0'clock position by 3 to 4" away. Could not calibrate due to blue laser staying at the very top outside the auto fucus and calibration and work area. So, if red and blue light are overlapping and calibrated. Move your finger from middle of overlapping red and blue light' move up to 1 " away from fan intake and that's where the blue light would stay. The blue light would try to auto re- a line, and fail, then the blue light would return to the top position and out of work area.

I have uninstalled your program from my new laptop and re-installed and updated. This fixed the auto blue light to properly line with the red guide light again after working properly for 3 months. I also explained it started working wrong after update. I have been able to run 6 jobs since then. All is working properly at this time.

This is my First Purchase with your Company and I'm on board with your products. But F1 Ultra is your new product and is going to have program bugs or other issues I am aware of. What I was not expecting was a delay in support on a new product. 2 weeks down and left in dark is unacceptable in my opinion.

I'm not the only one with this issue from what I have read, which means you are aware of this and there should contingency plan for faster response or at least troubleshooting check list on my first call. I got nothing.

Please improve going forward.

Shade & Gina

Don’t get an F1 Ultra

I purchased an f1 ultra and the laser misfired ruining my table and several laserable items. Customer service has been a nightmare to deal with. I’m still in the warranty period but they’ve just made the process to get an exchange or replacement unbearable. The exchange was an even amount but the rep who is only available from 10pm- 5am cst refunded 200.00 of a 4300 order when I specifically asked for an exchange.
It was done spitefully so I couldn’t exchange for a machine without paying more money.

At this point I’m ready to also return the m1 ultra also and just buy another brand. I spend over 6k in one month and can’t get a faulty machine exchanged or proper support. I suggest avoiding all together. I also have a glowforge and while the tech and power aren’t the same quality the customer service is much better.

After xtool reply:
I am doing an exchange the money should have never been refunded to begin with. Your employee acted maliciously and purposefully performed a refund knowing I asked for an exchange.

DON’T buy. I bought tmy wife the F1 Ultra double laser 20w. Also bought filter system, glass and cup system to engrave. Worked great 3 months. Blue laser is not working properly. We have been down for 2 weeks with order backing up. I have talked to 3 employees at customer service and no one has ever called us back. So have 5,000 dollar machine and inventory just sitting.
On top that I’m retired Army Infantry and this was a girt to my wife to start her business.
just thought you should know.

Shade

Ps. I’m a Electrician and understand how to service and calibrate according to you’re Manuel.

I returned the m1 ultra because there are too many glitches. They didn’t want to return it to me and they kept offering me 3% back. So many of the functions are flawed. All the videos on people using it on YouTube are fakes. Don’t buy this. I’m waiting to see if I will get a refund. I may go to the media if they don’t.

If you’ve dealt with xTool, you’ve probably seen their *copy-and-paste apology special*—a reply so generic it’s practically pre-engraved on their servers. It’s all about keeping up appearances while your order sits in limbo. Here's a sample of their masterpiece: “We apologize… due to Christmas delays… tracking number… please patiently wait…” Yeah, right. Spoiler alert: their patience outlasts yours.

Now to the real story.

xTool spends more on advertising than on product quality or customer service. They’re so laser-focused on hyping up pre-orders that actual customers get left in the dust.

If you’ve read xTool’s cookie-cutter apologies, you know the drill: “Sorry for the delay… tracking issues… please wait patiently.” Translation: They don’t care. They’ve already got your money.

My F1 order? Botched zip code, over a month of waiting, and excuse after excuse. They are so IMCOMPETENT, that even after few orders, they made a MAJOR MISTAKE WITH MY ZIP CODE, which resulted in my order being delayed till NEXT YEAR !! Meanwhile, their Amazon store gets stock immediately, leaving direct customers in limbo. xTool’s motto seems to be: *“Overpromise, underdeliver, and repeat.”*

This isn’t just bad service—it’s a bait-and-switch operation masquerading as a laser company. Don’t get fooled. Spend your money on a company that respects its customers.

It's painfully clear where xTool's priorities lie: Amazon’s ratings and a steady stream of pre-order cash. The actual customers? We’re just collateral damage in their holiday scam machine.

Think twice before giving them your money. Or better yet, don’t.

X Tool is NOT COOL; they take you for a FOOL!
xTool spends all its money on advertising instead of product quality and customer service.
X tool might as well be a marketing company with a laser focus on *good marketing*—so good, in fact, that they have people pre-ordering and paying thousands for lasers they’ve never even seen - remember the F1 Ultra craze they created so people rushed to put a deposit on overpriced hobby laser??But the moment you fork over your cash? You’re on your own. **Zero customer service.** You’ll be lucky to get a response in *a few days* (and when you do, good luck with their broken English). And don’t get me started on their Christmas *“holiday delays”*—which, surprise, are total lies. Order directly from their website, and you'll be buried in a *waiting line* for weeks. But, wait for it... order the exact same laser from their Amazon store, and it magically arrives in 2 days! Funny how that works, huh? They’ve got stock sitting in California, but only send it out to Amazon customers to maintain their precious Amazon ratings. All the while, they feed you excuses about *“delays from China.”*

It’s clear where their priorities lie: keeping Amazon happy and raking in pre-orders, not providing real service or delivering on their promises to customers.

Talk about a holiday scam!

I recently purchased the Xtool CO2 Laser Bundle and have been extremely happy with it so far. I’ve used it on a couple of projects, and it’s exceeded my expectations. Initially, I made a mistake by ordering the kit with the incorrect F1 laser, but Xtool's customer service has been incredibly responsive and is working on a solution for me.

One of the first things that impressed me was how thoughtfully the product was packaged. It’s clear that Xtool put a lot of effort into ensuring everything arrives safely and organized. The instructions are well-written and easy to follow, making the setup process straightforward even for someone new to this kind of equipment.

The user interface for operating the laser is very intuitive, which has made learning to use the machine enjoyable and stress-free. Additionally, the materials list provided by Xtool has been an excellent resource, ensuring I can get started on projects right away without any guesswork.

I’m transitioning from a laser I previously purchased on Alibaba, and the difference in support and quality is night and day. With that purchase, there was zero customer support and very little guidance, which left me feeling frustrated. In contrast, Xtool has made the entire experience seamless and enjoyable.

Overall, I’m very impressed with the quality, thoughtfulness, and support Xtool provides. I highly recommend their products to anyone looking for a reliable laser with a user-friendly interface and great customer service.

Through and unfortunate accident my machine got severely damaged by fire. Beacuse it was still my fault xtool was under no obligation to help, but I thought I would email customer support any way, and wow did they help. Gabby (the customer support representative) got back to me almost immediately. Her first concern was for my safety, she made sure I wasn't hurt. After that, I gave her a description of the damage and photos showing it. She informed that Xtool doesn't currently repair the F1 ultra domestically but that she would keep working on it to find a solution. Eventually she was able to coordinate a direct replacement, saving the crazy shipping cost of sending it over seas! It has been a long time since I have received such responsive, friendly and diligent customer service. A big thank you to Xtool and especially Gabby!