I recently ordered 3 months supply of weight loss medication. Unfortunately, the delivery was delayed by Royal Mail and due to the hot weather the injections could not be used. This was due to it be... See more
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Absolutely brilliant service from start to finish! Ordering Wegovy was so straightforward, everything was clear and easy to follow. Responses were really fast, the whole process was efficient, and the... See more
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Again another great service from Zava, ordered on the Sunday arrived on the Tuesday. Seeing amazing results , so happy. Also feel reassured that there is an online Doctor if I have any questions howev... See more
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I swapped from Medexpress to Zava once I received an email to say that the mounjaro pen had been changed with a new stopper, this meant it was only 4 weeks not 5 and there was no more golden dos... See more
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Company details
- #20 of 28 best companies in Doctor
About ZAVA UK
Written by the company
Healthcare that fits into your life with ZAVA
ZAVA is a trusted online doctor service offering safe, discreet and convenient access to treatment for over 60 common conditions. Since 2011, we’ve supported more than 12 million people across Europe with expert medical care, without the need for in-person appointments or waiting rooms.
Whether you’re looking for help with weight loss, sexual health, skin concerns, hair loss or something else, your request will always be reviewed by one of our UK-registered doctors. They follow clear medical guidelines to make sure your treatment is safe, suitable and tailored to your needs.
How it worksTo get started, fill in a short online questionnaire about your health. One of our doctors will review your answers to make sure the treatment is safe and right for you.
They look carefully at your health history, symptoms and any risks before making a decision. If the treatment you’ve asked for isn’t suitable, they’ll suggest a safer option or explain what to do next.
Most reviews are completed within 72 hours. For some treatments, like weight loss, it can take a little longer if more checks are needed. If your treatment is approved, it will be sent to you from our in-house pharmacy within 1-2 days. Next day delivery is available for many treatments at an extra cost.
Care that continues beyond deliveryWe make it easy to manage your treatment over time. You can request repeat prescriptions in just a few clicks, and our expert medical content helps you stay informed, confident and in control of your health.
ZAVA gives you expert-led care, flexible access and ongoing support – whenever and wherever you need it.
Discreet Packaging
Written by the company
- We send all treatments in plain, unmarked packaging
Fast and Free Shipping!
Free deliveries in 2-3 working days
All items are dispatched on the day of the order if ordered before 4pm or next working day if after, except at weekends where the order will be shipped on the following Monday.
With free standard delivery we aim to deliver your package within two to three working days.
With next day delivery (extra fee as indicated on the delivery page), you can receive your package before 1pm the next working day.
Contact info
Old Sorting House, 46 Essex Road, N1 8LN, London, United Kingdom
- 020 3588 0292
- hello@zavamed.com
- zavamed.com/uk
4.5
Excellent
13k reviews
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Excellent Experience
I've been using Zava for monthly my medication needs for the past 18 months. I have found them excellent. I've never had any issues with slow or delayed orders. Items are received well packaged, fully tracked and typically within 48 hours of approval. They are easy to get in touch with should you have any questions and they have good patient resources. I feel well looked after and supported and would urge anyone to give them a go!
19 July 2026
May use AI-assist with repliesRead more
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Fast delivery.
14 August 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your positive feedback.
We are really pleased that you were happy with the fast delivery. This is exactly the efficient service we strive to provide you with.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
In big letters it stated next day…
In big letters it stated next day delivery before 6pm. So as I rushed through to order on time, it wasn't very clear that on Sundays this is not true. So I thought my delivery was coming Monday. Then I got the message it was coming Tuesday. So I arranged for someone to be in. Then I hot a message from royal mail saying it will be Wednesday, so I told the person they did not need to be at my house. Then royal mail did attempt to delivery on Tuesday with nobody in now. So had to redeliver to neighbour on Wednesday. This means that the medication was in transport more than 48hrs in this hot weather, so I am unable to use the last week. Very poor service.
14 August 2026
Reply from ZAVA UK
Dear Andrea,
Thank you for your review.
I have looked into this for you and can see that your request was estimated to be delivered on 11/08/26. This means that your order was attempted on time by the delivery provider.
We have sent you further information via your online account on our website.
Please contact us via your account on our website if needed and we will be able to assist you further.
I hope this clarifies things.
Kind regards,
Hannah
Patient Care Advisor
Angry
I have been with zava for well over a year. I have been taking Mounjaro for most of that time, and have lost around 3st.
I have given Zava hundreds and hundreds of pounds over the course of my weightloss journey .
In April I had plateaued and due to costs I decided to just maintain my weight rather than lose. This was just temporary as I still have more weight to lose, so just took a pause, and wanted to save a bit of cash.
I was advised that I could swap my 10mg Mounjaro to 1mg Wegovy, so did so, saving me around £20 per month.
In July ( 3 months later), I asked to swap back to mounjaro as I wanted to continue with more weightloss for my daughters upcoming wedding in September.
I thought I could just swap back to mounjaro at the same dose I had been or....or at very worst a smaller dose.
However to my horror, I was made to start from scratch at the loading dose of 2. 5mg Mounjaro.
Had I been advised that I would have to start all over again i would never, ever have swapped!
I feel I have taken a massive step backwards.
I have lost under 1 lb in weight on the 2. 5mg Mounjaro...and am now on the 5mg dose.
In 5 weeks I have given Zava over £300. All I have lost in those 5 weeks is 1 and a half lbs in weight, and a hell of a lot of money!
I feel that i have been badly advised , and belive that I as I had tolerated the mounjaro so well for the past year, that I could have been restarted at least on 5mg.
I am beyound angry and frustrated, and won't be recommending Zava to anyone. I feel so cheated!
11 August 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your review.
I'm sorry to hear that you were unsatisfied with the service. Unfortunately, I cannot advise in regards to any medical queries but I have forwarded your query to one of our doctors and they will get back to you shortly.
Please keep an eye on your account on our website and if you have any follow up queries, please message them back there.
I apologise for any inconvenience caused.
Kind regards,
Hannah
Patient Care Advisor
Incredible service month after month
Incredible service month after month - cant fault this company. The best ive used over the years.
19 July 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your positive feedback.
It's great to learn of your positive experience with our service. We truly appreciate your kind words and your trust in us.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Always prompt with my delivery and…
Always prompt with my delivery and everything is easy to navigate
19 July 2026
Reply from ZAVA UK
Dear Patient,
Thank you for leaving your feedback.
We are so pleased to hear that you found the service to be prompt and easy to navigate. Your kind words are truly appreciated.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
reordering was so easy to do i ordered…
reordering was so easy to do i ordered mine and my wifes next pen within 15 mins only one small gripe the delivery used to be first drop off the morning after now royal mail although very good can only estimate a time covering a few hours in the afternoon so need to be in to sign for it . overall great service. the price increase makes it hard to afford in todays price rises everywhere.
14 August 2026
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave your review.
We are delighted that you were satisfied with the ease of the service. We truly appreciate your kind words and your trust in us.
We have passed on your feedback to the relevant team.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Very good service but I wish they bring…
Very good service but I wish they bring the prices down
14 August 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your positive feedback.
It's great to learn that you were happy with the very good service provided. We have passed on your feedback to the relevant team.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for leaving your feedback.
We are really pleased that you were satisfied with the service. We appreciate you taking the time to leave your kind review.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave your review.
It's great to hear that you were happy with the professional service and timely delivery. Your kind words are greatly appreciated.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Good price
Good price, always get bit of discount , even as return customer.
Doctors easy to chat to, they check on you as well every so often. Good service.
14 August 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your feedback.
We are so pleased that you were happy with the support provided by the team and the service.
We are here to support you along the way so do not hesitate to reach out if you ever have any questions.
Kind regards,
Hannah
Patient Care Advisor
Reliable company
Careful monitoring, prompt decisions and dispatch of medication. Well packaged goods.
Reliable company (2 years of use)
14 August 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your review.
We are delighted that you were impressed with the prompt service and support from the team. We truly appreciate your kind words and your trust in us.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for your positive feedback.
It's great to learn of your experience with our service. A quick delivery service is what we aim to provide and so we appreciate your kind words.
If you can please kindly remove the name of the medication from your review.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Avoid
They sent the parcel to be signed for, then the mail came out with the expected slot and I had to go for work. They wouldn’t leave it as I requested because ZAVA said it needed a signature so they took it back to the warehouse. ZAVA then advised that pens 2 and 3 were unsafe to use so I needed to return them and they wouldn’t be refunding or replacing them. I advised under the consumer rights act that they are responsible for the product until it’s in my possession so if it’s unsafe to use then they would need to replace but they just said no. The products have been returned as I won’t be injecting pharmaceutical products into myself that are deemed unsafe but I’m now out approximately £400 as a result of their dodgy practices. I’ve been using mounjaro for a year (this is me restarting after a break) and I have NEVER had any hassle with any other company on the market. They’re not any cheaper than elsewhere so honestly, save yourself the hassle and just go with one of the 300 other companies.
14 August 2026
Reply from ZAVA UK
Dear Ashleigh,
Thank you for your review.
I’m very sorry to hear that you were unsatisfied with our service. I can see that we have since sent you some additional information via your online account on our website.
If you have any questions, please let us know. You can message us directly in your account on our website.
Please accept our apologies for any inconvenience caused.
Kind regards,
Hannah
Patient Care Advisor
Very efficient professional service
14 August 2026
Reply from ZAVA UK
Dear Patient,
Thank you for leaving your feedback.
We are really pleased that you found the service to be very efficient and professional. This is exactly the level of service we strive to provide you with.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Very good service and communication.
13 August 2026
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave your review.
We are delighted that you were satisfied with the service and communication. We appreciate your kind words and your trust in us.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Very informative and support available…
Very informative and support available if needed great service
13 August 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your positive feedback.
We are delighted that you found the service to be very informative and supportive. We appreciate you taking the time to leave your kind review.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for leaving your feedback.
It's great to learn of your positive experience with our service. A prompt service and delivery is what we strive to provide you with and so we appreciate your kind words.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave your review.
We are so happy to hear that you were impressed with the exceptional service provided. We appreciate your kind words and your trust in us.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Everything was easy to do and the stuff…
Everything was easy to do and the stuff was sent really quickly.
I will start on the 1st of October after my holiday.
I thought it would take longer to receive so very happy
13 August 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your feedback.
It's really great to hear that you were happy with the ease of the service and the quick delivery. We appreciate your kind words and your trust in us.
Please let us know if there is anything we can improve upon to take your rating from 4 to 5 stars.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
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