It has been easy to order my mounjaro injection pen and now the wegovy pill. I received alot of advice along my journey via the message portal on the website. There are various helpful links on the we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Royal Mail made an error on delivery and then forgot to log the parcel in. When it was found the ice packs had melted and the parcel was in a plastic bag and ruined. My customer service officer was am... See more
Company replied
I have been with ZAVA for quite a few months now and always received excellent service .They remind me when my next medication is due always asking if I need help with anything. I have lost over 2 sto... See more
Company replied
My first order with Zava for Mounjaro has just completed. There was an issue with the courier (Royal Mail) that meant my initial order got stuck and arrived late, meaning the medication wasn't suita... See more
Company replied
Company details
About ZAVA UK
Written by the company
Healthcare that fits into your life with ZAVA
ZAVA is a trusted online doctor service offering safe, discreet and convenient access to treatment for over 60 common conditions. Since 2011, we’ve supported more than 12 million people across Europe with expert medical care, without the need for in-person appointments or waiting rooms.
Whether you’re looking for help with weight loss, sexual health, skin concerns, hair loss or something else, your request will always be reviewed by one of our UK-registered doctors. They follow clear medical guidelines to make sure your treatment is safe, suitable and tailored to your needs.
How it worksTo get started, fill in a short online questionnaire about your health. One of our doctors will review your answers to make sure the treatment is safe and right for you.
They look carefully at your health history, symptoms and any risks before making a decision. If the treatment you’ve asked for isn’t suitable, they’ll suggest a safer option or explain what to do next.
Most reviews are completed within 72 hours. For some treatments, like weight loss, it can take a little longer if more checks are needed. If your treatment is approved, it will be sent to you from our in-house pharmacy within 1-2 days. Next day delivery is available for many treatments at an extra cost.
Care that continues beyond deliveryWe make it easy to manage your treatment over time. You can request repeat prescriptions in just a few clicks, and our expert medical content helps you stay informed, confident and in control of your health.
ZAVA gives you expert-led care, flexible access and ongoing support – whenever and wherever you need it.
Discreet Packaging
Written by the company
- We send all treatments in plain, unmarked packaging
Fast and Free Shipping!
Free deliveries in 2-3 working days
All items are dispatched on the day of the order if ordered before 4pm or next working day if after, except at weekends where the order will be shipped on the following Monday.
With free standard delivery we aim to deliver your package within two to three working days.
With next day delivery (extra fee as indicated on the delivery page), you can receive your package before 1pm the next working day.
Contact info
Old Sorting House, 46 Essex Road, N1 8LN, London, United Kingdom
- 020 3588 0292
- hello@zavamed.com
- zavamed.com/uk
4.5
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy to approve
Quick and easy to approve, was dispatched the same day as application. Previous times took up to a week to authorise alone. Quick delivery and packaged well with option to have delivered without signature due to work commitments
3 October 2026
Don’t go elsewhere - fantastic service.
Top notch service, packaging fit for purpose to maintain the cold chain (that is not always the case), even better prices now and useful additional info provided re weight loss.
I have had fast responses to queries which I appreciate.
3 October 2026
Zava gave me the confidence to take…
Zava gave me the confidence to take that initial first step . They were very thorough with their questions before allowing me to go on the Mounjaro injection. I very much just plod along to be honest but Zava have kept in touch throughout my 2 month journey so far and I always feel I'm supported. I have stayed on the lowest dose for 2 months and I haven't felt pressured at all to increase the dosage . I'm glad my daughter recommended Zava . My journey so far has been inspiring . Thanks Zava
3 October 2026
Impressed with the service.
Impressed with the service.
I wanted to change from munjaro to wegovy and this was easy .
Also appreciated the money off voucher which made you the cheapest supplier
3 October 2026
Quick and efficient service and arrived…
Quick and efficient service and arrived at the expected time
3 October 2026
Always professional and prompt.
7 September 2026
Professional
Professional, Clinical. They don't just sell you a product. They are more interested in your health and wellbeing than the money.
3 October 2026
Zava is always there when I need them.
3 October 2026
Experience review
I find the Zava experience very good service from delivery to questions, they reply very quickly when needed too
3 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ZAVA UK
Dear Chris,
Thank you for the review.
We’re really pleased to hear that you’ve found the service both efficient and reliable.
Kind regards,
Shontae
Senior Patient Care Advisor
Quick service
Quick service , the products are excellent . I’m hitting my target with the ZAVA medications and I am very satisfied with the service the doctors offer .
6 September 2026
Reply from ZAVA UK
Dear Cristina,
Thank you for the review.
We’re really pleased to hear that you’ve found the service quick and that you’re happy with your request and the support you’ve received from the doctors.
It’s especially lovely to hear that you’re making progress towards your personal target and that the service has been a positive part of your journey.
Having access to medical support when you need it can make a real difference, so we’re glad you’ve felt satisfied with the care and guidance provided.
We’re here to support you along the way so do not hesitate to reach out if you ever have any questions.
All the best!
Kind regards,
Shontae
Senior Patient Care Advisor
It was a quick no fuss and I felt…
It was a quick no fuss and I felt important thanks Terri
2 October 2026
Reply from ZAVA UK
Dear Patient,
Thank you for the review.
We’re really pleased to hear that you found the process quick and hassle-free, and it’s especially lovely to know that you felt valued and important throughout.
Kind regards,
Shontae
Senior Patient Care Advisor
Always deliver on time
Always deliver on time. Doctor very helpful when I have a question.
2 October 2026
Reply from ZAVA UK
Dear Sue,
Thank you for taking the time to share your experience and leave a review.
We’re pleased to hear that your orders have consistently been delivered on time and that you’ve been able to speak with a helpful doctor whenever you’ve had a question.
We know that having your delivery arrive when expected can make the process much easier, and having someone available to provide guidance can give you that extra reassurance when you’re unsure about something.
It’s wonderful to know that you’ve found both the delivery service and medical support reliable.
If you have any other queries or feedback, you can always contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Carole,
Thank you for the wonderful review.
It’s great to hear that you found the service quick and efficient, as we know how important it is for the whole process to feel straightforward and hassle-free.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Jacqui,
Thank you for the 5-star review.
It’s lovely to hear that you’ve consistently received great service and that your experiences have remained positive.
Kind regards,
Shontae
Senior Patient Care Advisor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.