The incorrect book was delivered and then I could not get what I ordered.
They were however prompt in communication. 

The delivery service has been good and when any thing went wrong they have been helpful in sorting out. 

It’s so easy to order , and the products are great.

On reflection, both me and my friend were a bit mixed on this experience for a few reasons but we were ultimately very uncomfortable by the end due to what we felt were high pressure hard sale tactics. 

My friend won a prize for a runner up photo shoot here. It became very obvious when looking at reviews that this is just a sales tactic this company use to get people through the door and to feel special. 

The biggest reason for my review is the startling use of pressure tactics and hard sale techniques. You’re made to wait ages for your images after the photo shoot while they edit them and then told you can only go to see your own one by one (rather than with your friend). We found that odd, but It became apparent that this was so they could pressure you. When you get in the room, they show you a slideshow of yourself and measure your reaction. It’s awkward - you’re not sure if you should overreact or say nothing. Given the nature of the shoot, it’s a little uncomfortable one on one with a stranger who is not even involved in any other part of this entire process (they’re like a sales person and this is the first time you meet them). You’re then immediately given frankly insane prices for these DIGITAL images (£149 per one and £1499 I think for 20). As this is happening, you’re given a form to sign. It’s really hard to read it all quickly and there’s a bit of pressure to move fast (and it’s incredibly awkward). On that form, they make you rate them (and then look at what you wrote) and there are clauses there about confirming you were not pressured into buying, that they didn’t use hard sales tactics and then force you to waive your right to a refund. You’re told immediately after the slideshow that you won’t be allowed to leave and decide later on if you’d like the purchase and that the images will be deleted that date (this is a common sales tactic called ‘scarcity’ - designed to create a sense of pressure and urgency). For us, this ruined the entire experience. Whilst the shock of it didn’t really register initially, after we spoke about it me and my friend felt it important to write an honest review to warn others and felt very uncomfortable about the whole thing. We did purchase a couple of images which we both regret - and we would definitely not come back here or recommend. Another slight red flag is that they asked us towards the end what we did for work, we now think this was to probably size us up. 

The actual experience itself was mixed too - whilst one of the makeup artists and the photographer were lovely, our makeup was rushed and so was hair, they burnt my friends scalp at the back with straighteners and used no heat protector on her hair. We both thought our makeup was too much and that we looked like drag queens and not like ourselves (which wasn’t what we wanted - though we didn’t voice this after the fact tbf to them). You do also waive your rights in the consent form at the beginning it anything goes wrong with your hair or makeup (skin irritation etc). I’m not sure if that’s normal, I’ve had professional makeup done for work head shots and never had to waive that right before - so that’s also a little suspicious.   

The images themselves are kind of weird. They’re edited fast, in a generic way and they look quite unrealistic. When we looked at them at home we realised they gave us the ‘uncanny valley’ effect. I had a friend who had done a bunch of these and we showed her and she felt they were generic and quite bad quality.

All in all, the quality wasn’t amazing but the main issue here is the sales tactics. Given who this likely mainly attracts (young women), I find this quite unsettling. 


Efficient service.
I got the product that I wanted from a brand that I have always been impressed by.

You should open a retail outlet at Westwood Cross, Broadstairs Kent !

The book was absolutely amazing! I loved the beautiful artwork and how you incorporated my family’s names and unique traits into the story. It made the book feel so personal and special to us. I will definitely be ordering more books from you in the future. Thank you so much for creating such a wonderful keepsake for our family! ❤️

Great experience. Got my photos quick and they came out perfect. 

spacemedia is the best for indipendent artist who strugling to release thier music on streaming platform you should try spacemedia

Worst customer service. Can’t even follow delivery instructions. Makes you run circles just to get to customer service to have them stop dropping it off in the walkway. Got complaints from building manager already. My address isn’t the walkway. It gas a unit number. If you guys can’t deliver it correctly then shut your company down so another company that can will take over.

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