This company is an absolute scam, never sends you a test kit and doesn't reply to any of your emails, and doesn't answer your phone calls. Their scam is to take your money off your credit card and wai... See more
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See what reviewers are saying
I have used NL clinic multiple times for all my PCR testing for travelling abroad. During the pandemic i still had to travel for work and NL clinic assisted me and also scheduled me in last minute to... See more
Update:we are changing our review to 4 stars, as we finally received the codes - however we could have done without the last minute stress. Hopefully you will look into making the service sleeker... See more
Booked my fit to fly test with nlclinic was very pleased with there service from start to finish. Starting from the general enquiry question I had on the fone with them before i booked even to... See more
Company details
Written by the company
The All-in-One Covid-19 Test Company. Despatched and Returned directly to our Laboratory. All testing in-house focusing with quick testing on time.
Contact info
143-145 High Street, N14 6BP, London, United Kingdom
- 0330 223 4499
- info@01traveltest.com
- 01traveltest.com
2.6
Poor
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I have paid for 4 day-2 tests
Update:we are changing our review to 4 stars, as we finally received the codes - however we could have done without the last minute stress. Hopefully you will look into making the service sleeker.
I have paid for 4 day-2 tests, I was charged an extra 25£ for delivery (one week before arrival to the U.K. with no option to choose cheaper delivery) and less than a day from my trip, I haven’t received the booking reference so I cannot complete the PL forms.
No one is picking the phone and I have emailed twice but still no answer, hours later.
29 October 2021
Unprompted review
Great experience
29 October 2021
Unprompted review
AVOID! Never received my test!!!
Never received my day2 lateral flow test despite paying £15 for express delivery! No one picks the phone up either! Complete waste of money!!!!
29 October 2021
Unprompted review
Reply from 01TravelTest
Hi CJ. Please get in touch via our email where we respond to every query within 2-4 hours info@01traveltest.com, we would be more than happy to resolve your issue.
Reply from 01TravelTest
Cheers Felix
Reply from 01TravelTest
Thanks Amy!
Alongside their speedy and straight…
Alongside their speedy and straight forward service, I received fantastic customer service. Would definitely recommend for those who need Covid tests.
28 October 2021
Unprompted review
Reply from 01TravelTest
Cheers Firat!
No booking reference number received
No booking reference number received. Emailed and called them over a dozen times, email bounces and no one picks up the phone.
Order No 2985.
27 October 2021
Unprompted review
Reply from 01TravelTest
Hi Marvin, we have just reached out to you via email with a resolution. We apologise for any inconvenience caused, for any future queries please contact info@01traveltest.com.
Avoid!
Money taken 4 days ago for day 2 test. Never received booking reference. Test never arrived. Complained over the e-mail but mail can't be delivered. It's only one possible conclusion... How to reach you if I can't send mail to you and phone calls are without answer?!
Edit:
We get in contact. Parcel delivered. I get my ref number but a little bit too late.
27 October 2021
Unprompted review
Reply from 01TravelTest
Hi Ivek, please reach out to us via info@01traveltest.com and we would be more than happy to resolve your issue.
No booking reference number received
I booked my test on Sunday and still haven't received the booking reference number (although the kit has arrived today, however its useless without the booking reference number). Order #3159
26 October 2021
Unprompted review
Reply from 01TravelTest
Dear Boris, we have just reached out to you via email with a resolution. We apologise for any inconvenience caused, for any future queries please contact info@01traveltest.com.
test kits not received or tracking number
ordered 2 test kits (13th October 2021 order number 1826) - now day 2 and no kits or tracking number given.
tried to call only recorded message with no option to talk to anyone
25 October 2021
Unprompted review
Reply from 01TravelTest
Hi Christopher, please check your emails where you can see we have resolved your issues. For further queries please email info@01traveltest.com.
Reference number
I bought my day 2 antigen but I did not receive any booking reference number.
25 October 2021
Unprompted review
Reply from 01TravelTest
Hi CJ. Please get in contact info@01traveltest.com and we will be more than happy to resolve your issue.
The 2-day test kit was full of mould…
The 2-day test kit was full of mould and impossible to contact 01TravelTest either via email or phone. They appear to use North London Labs for the testing but they are equally impossible to contact. I paid extra for the express (£75) and hence will seek a refund through my credit card company.
22 October 2021
Unprompted review
Reply from 01TravelTest
Good Evening Dr vaccine,I am deeply shocked with the low level of the test kit to covered in mould.
To provide a full refund you will need to show evidence of purchase from another provider so we can issue this code to department of health that it hasn’t been used.
As we use a partner lab to send out
Our test kits I will inform this to them. Would it be possible to upload a picture?
Thank you for taking the time to leave this review.
Got it all sorted out:) thanks
21 October 2021
Unprompted review
Reply from 01TravelTest
Thank you Latika, appreciate it!
I ve paid for the day 2 and day 8 tests…
I ve paid for the day 2 and day 8 tests
It’s the day 2 now and I still didn’t receive anything from them.
Tried to contact them but -
No email, no phone number.
21 October 2021
Unprompted review
Reply from 01TravelTest
Dear Sir/Madam. Please could you reach out to us info@01traveltest.com and we would be more than happy to resolve your issue.
I was supposed to get an activation…
I was supposed to get an activation code/booking reference to activate the kit but never got one and I can't get in touch with the company. Not trustworthy
21 October 2021
Unprompted review
Reply from 01TravelTest
Good afternoon German canaparo.
Thank you for leaving the time to review our services. We are a new company and do our best to respond to everyone within 2-4 hours Monday to Sunday 9am until 9pm.
We will also update our telephone number that will be open Monday 25th. Info@01traveltest.com
Kit arrived late, but all worked out well in the end.
This was an expensive service, however it turned out to be worth the extra money. The kit was well packaged and the instructions were clear, I sent the sample off as instructed and received my results (negative) promptly. Thank you.
21 October 2021
Unprompted review
Reply from 01TravelTest
Hi Karen, thank you very much!
We did not received the day 2Covid test…
We did not received the day 2Covid test kits on time. Nobody answers telephones.
20 October 2021
Unprompted review
Reply from 01TravelTest
Dear Mr Sak. Please could you get in contact to info@01traveltest.com and we would be more than happy to resolve your issue.
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