A new boiler was fitted in my property last week by Kane and Sam from 0800 Repair. They worked hard and efficiently and were very helpful, friendly and professional. I have also had telephone contact... See more
Company replied
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Review summary
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Dale arrived on time, was able to quickly diagnose the issue, repair the boiler and had us back up and running in no time. He was very professional, friendly and a please to deal with On behalf of... See more
Company replied
A reminder message was left to book in my fathers boiler service .. I listened to the message and thought how polite the young lady was. I rang back to book the appointment and again was pleasantly re... See more
Company replied
Annual service completed by Dale and David this morning and I couldn’t be more pleased with the experience. From start to finish, they were professional, friendly, and clearly very knowledgeable.... See more
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Company details
Written by the company
We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation. Based in the North East of England and enjoying national coverage. We have years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
0800 Repair
Written by the company
- What we do!
- We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation.
- Home Service
- Based in the North East of England and enjoying national coverage. PHS has years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
- Insulation Services
- We offer a range of insulation services, including cavity wall, loft, underfloor and Room in Roof insulation. All our installers are ACOPs approved and are approved installers for the insulation systems we provide.
- New Build Developments
- We have an experienced, highly skilled team that ensures new build projects run smoothly, from start to completion. Services offered include plumbing, heating and electrics. We offer our services across a range of different projects and building types including residential, social housing and regeneration schemes.
- Service and Repair
- We offer trusted servicing and repairs for heating and renewable systems nationwide. Our qualified and friendly engineers carry out all maintenance and repairs, including gas heating repairs and replacements, renewable installations and repairs and all aspects of plumbing.
- Social Housing
- A trusted partner to many social landlords and local authorities, providing a cost-effective, quality service. We want to make life as easy as possible for social housing providers. We offer a whole range of services so that our clients can get everything they need from a single source.
- Renewable
- Renewable energy systems reduce consumption costs and the environmental impact energy has on the planet. We are approved and accredited to install and design all types of renewable technology and pride ourselves on excellent levels of quality and service.
- Part of a Global Family
- We are part of a 12K+ strong global family of companies, providing climate solutions across the globe.
- Key Stats
- • 100K+ Heating & Renewables Service & Repairs per Annum • 150K+ Customer Calls Handled per Annum • 15K+ Heating & Insulation Installations per Annum • 2000+ ASHP & GSHP Installations per Annum • 250+ Direct Employees
Contact info
0800 Repair, Pacifica House, Rainton Business Park, DH4 5RA, Houghton Le Spring, United Kingdom
- 0800 030 6040
- www.0800repair.com
4.8
Excellent
34K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Air Heatpump survey
I spoke with Geraldine, who was very helpful, in answering my questions and concerns. Geraldine was very patient and respectful and polite. Her responses, seemed to assure me, to book a survey appointment.
5 May 2026
Unprompted review
Explained the process well regarding…
Explained the process well regarding heat pump survey. Friendly on the phone and knew what she was talking about
5 May 2026
Unprompted review
0800 Repair Laura Anscombe 5 Star
I'm writing this review to let you know that Laura Anscombe from 0800 repair, was fantastic in organising an appointment as soon as possible for me without anf fuss. She was kind and very helpful throughout the call.
Thanks Again
Laura - 0800 Repair
From
Mr P Allen
4 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
The details were explained very clearly…
The details were explained very clearly by Joanne Thompson who also answered all of my questions with aplomb. She was also very accommodating with dates for the work to be undertaken.
1 May 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Great service
Molik arrived on time to service the boiler. He explained what he was doing, was very professional and friendly.
28 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Great service from Dale green
Great service from Dale green. Very polite and professional. Completely happy with his service
30 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Leah Paxton from 0800 Repair has been…
Leah Paxton from 0800 Repair has been very helpful and informative regarding my upcoming installation. She not only advises on upcoming work but is considerate in asking what she can help with, if anything, and if nothing she ends her call with wishing you a lovely day.
29 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Great repair & service.
Great repair & service carried out by Dave Green the engineer.
29 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Heat pump survey…
Joanne Thompson was so helpful and courteous explaining the procedures for having a survey done for heat pump heating
29 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Excellent service
Excellent service,staff and workmanship. Vents, valves, loft insulation and new boiler all fitted within 6 hours. Electrician Cooper checked it all over today and was very helpful.
28 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Spoke to Georgia and she was very…
Spoke to Georgia and she was very polite and helpful. Got everything sorted out in no time.
28 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Service booking
Laura Anscombe rang to book in a boiler service appointment. Very pleasant, polite and patient whilst I hunted out a pen.
Booking process was very straightforward.
28 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Good service that’s hard to find
As usual 0800 repair very professional ! Great staff and service . Spoke to Laura this morning to book the annual boiler service she was very friendly and helpful ! Would recommend 0800 Repair highly .
28 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
I contacted 0800 Repair regarding an…
I contacted 0800 Repair regarding an Air source Heat Pump installation and spoke to Danielle Ward she was very helpful and explained things to me.
28 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
5 star review for 0800
5 star review for 0800. there Admin team are so good and caring spoke to lovely Chloe and Abie booked a boiler in.for first service. Thank you so much.
28 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Great service from Martin at 0800…
Great service from Martin at 0800 Repair. Very professional and knowledgeable. Would definitely recommend 0800 Repair for any heating or boiler issues.
28 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
The speed and efficiency that they…
The speed and efficiency that they dealt with my emergency was 1st class, as was Laura, the lady who helped me 😏
28 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Excellent customer service.
Under the warmer homes grant scheme I have been dealing with Joanne who had been amazing. Followed up all calls that she said she would and has been very easy to deal with. I look forward to seeing what is going to be offered and very grateful
28 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Prompt response next day appointment…
Prompt response next day appointment Laura answered the call she was very pleasant and most helpful
27 April 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
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