0800 Repair Reviews

34,133

•

4.8

Repair Service

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Review summary

Created with AI, based on recent reviews

Evaluating 610 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and extensive knowledge, making interactions pleasant and informative. Many highlight the exceptional customer service, noting the efficiency and friendly approach of advisors who explain processes clearly. The booking process is also frequently commended for being smooth, with appointments arranged promptly and good communication regarding scheduling. Reviewers appreciate the professionalism and diligence of the engineers and the overall excellent service provided. However, some customers also noted issues with communication and follow-up after initial contact. A few people mentioned waiting weeks without hearing back, having to call multiple times, or being told someone would contact them but receiving no follow-up.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their politeness, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the politeness, helpfulness, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising staff members for their... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting positive experiences where staff members provided... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the efficiency and... See more

Reviews shaping this summary

Your agent Laura Anscombe was polite helpful and managed to arrange a boiler service at short notice Great service If one was to be picky the time to answer the telephone call was over 10 minutes a... See more

Company replied

Joanne Thompson rang me to book a surveyor visit. She was really pleasant and very knowledgable about the surveying process. This company seems to employ some really nice staff. Well done 0800Repai... See more

Company replied

Pleasant phone call from Laura explaining that 0800 would be carrying out a survey on behalf of my landlord Bernicia. Asked me a few questions and explainex what would happen during the appointment.... See more

Company replied

Only had my initial contact and booking appointment so far but Danielle Ward was a lovely girl, really informative, responded quickly, and sent all of the details to me via email and text. I look f... See more

Company replied

Company details

Repair Service

Written by the company

We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation. Based in the North East of England and enjoying national coverage. We have years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.

0800 Repair

Written by the company

What we do!: We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation.
Home Service: Based in the North East of England and enjoying national coverage. PHS has years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
Insulation Services: We offer a range of insulation services, including cavity wall, loft, underfloor and Room in Roof insulation. All our installers are ACOPs approved and are approved installers for the insulation systems we provide.
New Build Developments: We have an experienced, highly skilled team that ensures new build projects run smoothly, from start to completion. Services offered include plumbing, heating and electrics. We offer our services across a range of different projects and building types including residential, social housing and regeneration schemes.
Service and Repair: We offer trusted servicing and repairs for heating and renewable systems nationwide. Our qualified and friendly engineers carry out all maintenance and repairs, including gas heating repairs and replacements, renewable installations and repairs and all aspects of plumbing.
Social Housing: A trusted partner to many social landlords and local authorities, providing a cost-effective, quality service. We want to make life as easy as possible for social housing providers. We offer a whole range of services so that our clients can get everything they need from a single source.
Renewable: Renewable energy systems reduce consumption costs and the environmental impact energy has on the planet. We are approved and accredited to install and design all types of renewable technology and pride ourselves on excellent levels of quality and service.
Part of a Global Family: We are part of a 12K+ strong global family of companies, providing climate solutions across the globe.
Key Stats: • 100K+ Heating & Renewables Service & Repairs per Annum • 150K+ Customer Calls Handled per Annum • 15K+ Heating & Insulation Installations per Annum • 2000+ ASHP & GSHP Installations per Annum • 250+ Direct Employees

Contact info

0800 Repair, Pacifica House, Rainton Business Park, DH4 5RA, Houghton Le Spring, United Kingdom
0800 030 6040
www.0800repair.com

4.8

Excellent

34k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 2 weeks

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Martin bell was an amazing engineer, he sorted the issue out efficiently and also explained to us what the issue had been. We rang yesterday and got an appointment for today. Very good service all round.

9 July 2026

Unprompted review

Reply from 0800 Repair

Jul 9, 2026

Lovely customer service advisor

Joanne Thompson is a lovely, friendly, efficient, customer service advisor .
I am always a bit nervous on the phone but not with her, as she explained the next steps regarding a survey very clearly.

9 July 2026

Unprompted review

Reply from 0800 Repair

Jul 9, 2026

Jul 8, 2026

Excellent service from Dale and Dave…

Excellent service from Dale and Dave this morning. They came to fix our boiler, which unfortunately they couldn’t do as the part is now obsolete. They did however give us great advice and helped us with options moving forward. Thanks again Dale & Dave.

8 July 2026

Unprompted review

Reply from 0800 Repair

Jul 9, 2026

Jul 8, 2026

Danielle Ward was so informative about…

Danielle Ward was so informative about the product ie:- sizes names how it works. Very pleasant to talk to, very helpful. Keep the good work up kidda.

8 July 2026

Unprompted review

Reply from 0800 Repair

Jul 8, 2026

Jul 7, 2026

Laura rang me back at the requested…

Laura rang me back at the requested time. Very polite and friendly explained what would be happening on the day of the survey and also sent my appointment through on a text so I didn't forget

Geraldine combe very helpful and knowledgeable

2 July 2026

Unprompted review

Reply from 0800 Repair

Jul 3, 2026

Jul 2, 2026

Very polite and a good experience

Laura anscombe was very polite and helpful great customer service all round

2 July 2026

Unprompted review

Reply from 0800 Repair

Jul 3, 2026

Jul 2, 2026

Great firm

All positive experiences from ringing spoke to Laura Anscombe who dealt with my query efficiently. the moment of engineers arrival to fixing problem and keeping you in the loophole.

1 July 2026

Unprompted review

Reply from 0800 Repair

Jul 3, 2026

Jul 1, 2026

0800 repair

Just spoke to Jessica Roberts who rang me from 0800 repair to book my annual boiler service. What a lovely polite young lady. Couldn't do enough to sort a day that was ideal for my days off work

1 July 2026

Unprompted review

Reply from 0800 Repair

Jul 3, 2026

Jul 1, 2026

Danielle Ward rang me to let me know…

Danielle Ward rang me to let me know someone will come to inspect my home .she was very polite and explained everything clearly to me very professional

1 July 2026

Unprompted review

Reply from 0800 Repair

Jul 3, 2026

Jul 1, 2026

Very polite call from Laura Anscombe

Very polite call from Laura Anscombe. Very efficient quick booking service. Found exactly the appropriate appointment time i need in super quick time.

1 July 2026

Unprompted review

Reply from 0800 Repair

Jul 3, 2026

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