118businessdirectory Reviews 

786
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and wide variety of products, often highlighting delicious food and generous portions. The service is consistently described as professional, efficient, and fast, with many appreciating the friendly and helpful staff. People also found the overall user experience to be easy to use and navigate, making interactions smooth and positive. However, some customers also noted concerns regarding payment practices. A number of people reported being charged an additional amount after an initial verification, which they did not expect. These reviewers felt they were signed up for a premium service without clear understanding, leading to unexpected recurring charges.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting brilliant, fast, and friendly... See more

Product

People report positive experiences with product, consistently praising the delicious and fresh food with... See more

User experience

Customers had positive experiences with the user experience, often describing it as amazing, fantastic, and... See more

Payment

Consumers find payment to be a source of significant dissatisfaction, primarily due to unauthorized charges.... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Food was very tasty but normally as from this takeaway I never had a bad meal from here

Rated 4 out of 5 stars

Class impeccable flattering enjoyment stupendous and most of all it made me feel complete

Rated 5 out of 5 stars

From the moment we stepped into 20 Stories, everything felt special. The panoramic views of Manchester are absolutely breathtaking—perfect for a sunset dinner or drinks under the stars. The ambian... See more

Rated 5 out of 5 stars

The food at Royal Nawab Manchester was excellent, with a wide range of dishes to choose from. Whether you prefer traditional favourites or something new, there’s plenty to satisfy every taste. A true... See more


Company details

  1. Business administration service

Written by the company

118 Business Directory are a team of tenacious and passionate Designers, Content Writers and most importantly SEO Experts. We focus on helping businesses get seen by more potential customers by optimising their business listing and website to climb the ranks of Google. We offer Free and Premium Business Listings as well as Starter and Prime SEO packages.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

786 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(786)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Utter scam

Utter scam, I’ve received 12 emails since 08:41am on Friday 10th April 2026 and still counting. I cannot log in to their system, ignoring how difficult it was to sign up in the first place. I’ve also instructed my bank to cancel any requests for payment and ensure they retrieve the £1 authentication charge.

10 April 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Kamrul

Thank you for sharing your concerns.

Please send us the relevant details and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

I'm gutted to rate this company one…

I'm gutted to rate this company one star! They've taken three £12.00 payments which were not authorised. I raised a complaint and they claimed to have issued refunds. One month later no refunds. I'm currently trying to resolve this matter as they continue to stall. Today I have three new pending £12.00 transactions! Total scammers. I now have to cancel my bank card. BEWARE!

26 March 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Matt

Thank you for sharing your concerns.

Please send us the relevant details and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

Avoid

Avoid. Just like many other reviews, you sign up for the free listing, they charge a £1 to be refunded straight away, on the guise that it is to confirm your details and then after 7 days they charge £12 signing you up to their 'Prime Business Listing'. Plus your bank details are saved to your account with no way of removing them yourself. They have to do it. I have emailed them 3 times now and still nothing has been done about it. Should be ashamed of themselves. Will be reporting to Ofcom. Had no problems with other directories such as Yell.

23 March 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Mickey

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

Fraud - payments taken without consent

Signed up to a free business listing and payment was taken without any consent. Team would not delete account as requested. Do not trust.

12 March 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Mat

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

zero stars 118 business directory

118 business directory. Offer FREE LISTINGS. Charge £12 from my bank account with no authority to do so. On a Sunday too, when it's most unlikely to check bank accounts - 'weekend'!!!

Just to make sure, I applied for another free listing today with 'dicky' name and phone number, only to be taken down the same path of... £1 to verify it's yourself. The promise of this going back into your bank account. It's the unauthorised £12 out of my bank account that is unacceptable. No mention whatsoever of a sign up!!!
WATCH OUT

1 March 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Patricia

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

Free listing is now after scammers 8 day a paid…

Free listing is now after 8 day a paid prime listing that was never agreed..can't access my so called account to do anything about it,have emailed to remove the listing which can apparently be removed at anytime..not got a response as of yet... complete scam to steal money..

13 March 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Customer

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

A scam

A scam

offer you a free listing and take card information, then switch you to a prime account without your knowledge, start taking 12 a month and you will struggle to log in to the actual account too

13 March 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear MyMSK Clinic

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

Fraudsters. Take money for a free business listing

I asked for a free business listing. They wanted a £1 deposit for proof. Now they’ve taken £12 as well from my bank account I did not authorise.
I explained by phone.
DO NOT DEAL WITH THIS COMPANY.
IT’S NOT A FREE LISTING

23 February 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear P Stojsavljevic

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

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