I purchased ladies boots ,they were too small . On returning the boots I realised I had sent the wrong parcel . Hello were so helpful and guided me in how to arrange a return of my parcel safely .... See more
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On Thursday I emailed 1-2-1 shoes about my Ecco shoes I bought last October as they were splitting. I received an email back from Woody promptly asking me to send some pictures which I did. I then re... See more
Well hidden gem! Found this shop while looking for some Clark’s shoes which were on sale after Christmas. Perfect transaction, even returns bag included. Just in case. Also, easily contacted auto re... See more
Company replied
Bought a pair of Solovair boots in their Boxing Day sales. Fantastic price, but what persuaded me was free returns as had never tried this brand before so sizing potentially an issue. 121 Shoes answ... See more
Company replied
Company details
- #43 of 212 best companies in Shoe shop
Written by the company
Order online today with fast, hassle-free delivery for some of the biggest names in Women's, Kid's and Mens footwear at 121 Shoes. Get 10 % off for newsletter subscription.
Contact info
6 Lady Road, Cameron Toll Shopping Centre, EH16 5PB, Edinburgh, United Kingdom
- 07715 638527
- hello@shoes121.co.uk
- 121shoes.co.uk
4.8
Excellent
444 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome customer service
I had awesome service from this store. I was making an online purchase but had a query and I got really helpful advice over the phone. The boots arrived super-fast the day after ordering. Couldn’t be happier with the boots, the great price and the excellent customer service. Thanks so much!
10 February 2022
Good website
Good website
Well packed shoes
Shoes exactly as advertised with prompt delivery and even included a returns bag should it have been necessary to return
2 February 2022
Excellent boots and excellent service
2 February 2022
Fast delivery and boots are great!
23 January 2022
Mix up but resolved
Wrong sized shoes turned up, after some discussion they issued a refund (they suggested I had worn them outside and marked the soles, not the case but nevertheless gave a refund after a short email exchange)
21 January 2022
Reply from 121Shoes
Hello Bob,
We are very sorry that you are not happy with our service and take every complaint very seriously.
We have apologised for the manufacturing error that the wrong size shoes were in the box and would be more than happy to refund or replace unworn shoes.
However, the shoes you returned to us have been worn outside and we provided you with pictures in evidence. The soles are clearly worn down and in a very soiled condition and cannot be resold.
We have gone above and beyond our obligation to you and issued a full refund.
Very pleased with the quality of the…
Very pleased with the quality of the Gabor ladies boots . Exactly as advertised, excellent quality, true to size and very well packaged. Delivery time excellent, would definitely use 121 shoes again - highly recommend.
12 January 2022
Very pleased
The shoes were delivered within a few days of placing the order they arrived well packaged in perfect condition. I couldn't get the shoes from Clarks and was so pleased that Shoes123 had them. Would definitly purchase from them again.
18 December 2021
New trainers
Straightforward and quick transaction- arrived in perfect condition- very pleased
15 December 2021
Great service
Great service - amazingly fast and good price. Discount on first order. Would use again.
13 December 2021
Excellent service
Excellent service especially from the Receptionist, Heather, who moved heaven and earth to get me the right shoes.
7 December 2021
Lovely quality boots arrived very quick
7 December 2021
Saw them
Saw them. Bought them easily navigating the web site. Delivery was prompt. I love them. Thank you.
3 December 2021
Don’t fall for the 10% discount gag
Don’t fall for the 10% discount gag, apparently the shoes I was going to buy don’t qualify. Another rip off company.
1 December 2021
Unprompted review
Prompt delivery
Prompt delivery
Well packaged
Shoes not suitable
Refunded promptly except I had to pay £8 in postage!
21 November 2021
Great product and fast delivery
Great product and fast delivery. Emails to confirm order received, processed and sent non existent which I weird as I received the introductory sign up offer email after I registered and before I ordered
16 November 2021
Fantastic customer service
Fantastic customer service. Thrilled with my boots. Thankyou so much
16 November 2021
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