123-Transporter | Österreich Reviews 

I booked a van with a price of 131eur. This was processed immediately and money taken from my account. After this, the app requested IDs, passport and drivers license. This was a painful process, the app is buggy and low quality.

Finally, I was presented three options:
1. Pay additional 167eur
2. pay 1000eur deposit for 15 days
3. pay 67eur monthly for 24 months

Requirement for additional payment or deposit was not presented to me before I made the purchase.

This is a purposeful TRAP, SCAM. I need to pay more or I don't get the car. I have tried to get my money back from the company, but they decline.

I will certainly not pay this company 1000eur and be at their mercy. Read the other reviews with continuous similar issues. This is no accident, but they continue doing this on purpose.

If you are hit by this company, at the minimum, report the issue to Apple Store via the app store page of this app. They will eventually remove the app from the store.

The van is nice and the application is usable. But they book and keep your 1000 € deposit for at least 15 days. Which not many people can afford to give away for such a long period such a big sum of money. I assumed that they only keep a reservation on your card for this period of time, had I known I wouldn't have booked it.

Great product and easy, efficient system. I’ll definitely use them again.

I booked a transporter to organize a move together with their additional cancellation/rescheduling service. It ended up that we were unable to use the transporter because our driver didn't have an EU-issued license even though the system first accepted the scan I uploaded and then we received an email the next day that we need to change the driver.

Since I booked the cancellation/rescheduling thing and paid for it additionally, I went ahead and cancelled the service because we didn't have another driver. It ends up that they are not very transparent about what that service entails. They only refunded me 25% of the costs and not the total amount even though we didn't use any services and cancelled right after we found out we won't be able to use them.

I tried to dispute it but they didn't reply to my emails or messages and the email that was listed on their website became non-existent after a while. Since I paid via Klarna, they extended the deadline to give me more time to find a solution with 123-Transporter. Once I figured out I will never reach them, I paid the remaining amount but they still sent an Inkasso on me after I have paid.

The real issue involves hidden costs and an attempt to withhold your money for as long as possible. This was my second booking; I initially reserved a van for two different days. After completing the payment for the specified van, the app informed me that the booking was not yet finished and requested an additional deposit. The first time, the deposit was 500 euros, which I reluctantly accepted. However, for the second car, the deposit skyrocketed to 1000 euros. In order to avoid paying this exorbitant deposit, I paid an extra 100 euros as an option. The lack of customer support is evident, and I sent a message to cancel my booking because the unreasonable deposit amount was not initially specified.

Overall it was good but it a shame that we have to wait too much for the deposit refund.
Other then that I have two small finding:
1. There is not enough van for L size.
2. The van was not totally clean when I got it.

After a month I am still waiting for my deposit, so it is not just annoying it is unacceptable in my opinion.

RUN AWAY from 123transporter ! Van blocked, Hostage situation !

On top of 260€ (normal rent for 4 days) and 500€ deposit (that I still didn't received, after 5 weeks!),

I have been charged (be ready!) for both the malfunctioning van screen and the failure of their application :
3 * 295€ of fee or penalty (call it scam/fraud)
+ 3 * 45€ of fee or penalty (call it double scam/fraud)

Still impossible to understand this exorbitant amount of fees.

Unfriendly customer support calling at midnight, blocking the van if you don't pay and saying "I'm not your secretary" when I asked for help or explanation... I'm been sick of this situation for the last month, putting us in bad situation before Christmas.

I even had to write the CEO (Matthias Pajek) on Linkedin to ask to dive into this situation. No new since since I wrote him.

I am still waiting for the deposit refund and the total fees I have been charged. Again, charged for the fact their product was failing ! Apologizes will be appreciated.

If my concerns continue to be ignored, I have no choice but to initiate legal proceedings and leverage every available platform, including LinkedIn, to publicly highlight the injustices I have endured and protect next customers.

Go with Miles or other company if you can.

Thanks.

What seems shiny from the outside is dodgy from the inside. Be prepared to pay a fine of 295 Euros if you end up using a non-ahead-booked service. The promise of a highly automated service comes with no customer service at all, so do not expect a phone call with a real person at any time.

I had to pay a fee of 300€ for driving to a foreign country even though I have booked the applicable zone. It's been 3 months now and after 8 mails and 2 calls, I have still not gotten a good answer, nor my money back

Everything was very clean, as bussines option will be. The only think I didn't like, that fuel tank wasn't full as supposed to be.

Der Transporter war in super Zustand und top ausgestattet!

Terrible experience. The transporter was dirty, and gas was only half full. And they aren't willing to give back the deposit.

Avoid 123Transporter. My experience was awful. I booked two weeks in advance, but the day before pickup, they moved my rental location over 1.5 hours away. Calls to their helpline were a nightmare – long waits, dropped calls, and no real help. Eventually, they rescheduled my booking, but the problems persisted.

On the new day, accessing the vehicle was impossible despite multiple attempts and a lengthy wait for customer service. They tried to help but couldn't resolve the issue. In the end, they promised my booking will be refunded as they could not solve the issue, causing a major inconvenience as I had arrangements in place for the move. My deposit refund for a previous cancellation is still pending. And my refund for the booking has still not been paid. I have paid for a service that they could not provide me.

Additionally, I was hit with an unexpected €33 charge, likely from their helpline. Their service was utterly disappointing.

It was very easy to get the van ane ger useful!

Very slow process, long waiting time for customer care (sometimes more than 20 mins). I made my booking one month ago and I still didn't receive my Caution of 500€. You have to apply for Caution after 15 working days(not automatic). I waited for that and thereafter it's been now more than 9 working days and still the amount is not credited back.

Experience was good, deposit seems to be refunded only on request and only after a while (I have not yet been able to do so) which is unusual, but otherwise I have no complaints.

Scam I paid 93€ and no one is responding to me to give my money back. Transaction for deposit didn't went through couldn't access the car.

A lot of hidden fees, pay attention.

Scammm!!! Avoid if it’s possible bad customer service charge you’re money and if you don’t need the bus anymore they give you no money back Avoid this thief’s at any cost 👎🏼👎🏼👎🏼😡😡😡