123 e-Filing Reviews 113

The assisted service was really helpful and very quick. I've used it for a number of years and continue to be satisfied.

Very poor. I tried to use this for a simple self-assessment return. I have three partnerships - it only offered me the forms for one. Two were non-trading over the past year so I continued. CGT rates changed mid-year and it didn't take that into account - tried to calculate the tax on the highest rate. Completely wrong. I switched to another software provide and their package got to the same answer as me - less than half the figure from 123e-filing. Wouldn't go near them again.

I thought I could do this on my own - as I had done previously - but then got stuck.
You guided me through the procedure very patiently and was pleased to have your input.
I wouldn't have managed otherwise.
Thank you.

I was unable to submit my return due to a problem with my HMRC credentials but they contacted me by email and were able to submit my return. I'd paid for an assisted service and they were very prompt in reviewing my return before I made the changes they advised. My return was successfully submitted.

As always, very good and efficient service.

as always, very fast, efficient, professional service.
highly recommend to anybody who has doubts,
me personally use help of 123 for the last 10 years, and very appreciate the support that i get.

very impressive professional services. Prompt response and extremely helpful . Highly recommended !

I have been using this service now for several years and have always had excellent service. The team are highly professional, responding to my queries within minutes. They are incredibly helpful and friendly and their forms very clear and easy to complete. I am a techno dinosaur and very grateful each year for their patience and support. Ten out of ten.

From the beginning I've told them that it's my first time doing this on my own instead of using the accountant. After filling out the data and PAID, the submission to HMRC wasn't successful. The help chat told me my password to the Gateway number was wrong for having a special digit and asked me to change it. I did and received a new Gateway number. The submission still didn't work. It's near the deadline. He then said I needed to activate something which needs a code to be mailed from HMRC to me. It would be very tight with the deadline. I needed to get the accountant to do it after all. They won't refund it. So be warned before you pay!!.I have screenshot the latest conversation with their chat person. You should always do it from the beginning as they disappear to avoid accountability.

I have used this service for a number of years now and will continue to do so....in one word..Excellent...

This service used to be good. Now it does not recognise a password no matter how many times it is changed in line with your instructions. It is a total waste of time. It costs me more in lost time than I pay in subscription. 123 reg NEVER recognises a changed password, even when it is right in front of me and there are no errors in the wording. You ask me which day it was a problem! IT'S EVERY DAY

Easy to use, very quick turn around for review and feedback!

The software couldn’t be more easy unless you are an idiot like me! But thankfully the customer service & advice via email and chat couldn’t be more helpful or patient! A massive thank you all round! Heres to next year!

Having moved abroad, I have to use one of the HMRC approved online companies to submit my tax return. I had to make a small amend to my bank account name as it did not include the whole name. I contacted their chat to be told I would have to resubmit and pay them £18 again. So I did (albeit not happily!). Same problem again. Then I get told '& is not supported in this box, please enter and instead' but there is no such instruction on their website. Nor was there an error message to say the "&" was not compatible and to use a different format. I had another issue earlier on trying to remove a page - the link they told me to press didn't exist. 5 -6 attempts and it just wasn't there. Then another link they put in the chat is no longer valid - HMRC changed it 3 months ago. So they're not keeping up to date with HMRC website - just happily charging £18 per submission even if the amend is just one letter!!! NEVER AGAIN! Will use one of the others in future.

have used these for years no problem today they charge me twice, admit to charging me twice but think it is ok to keep it for a credit. now I have to go through a process with PayPal to try and get the Money returned. unacceptable your reply if you check your go to was to hold the money as credit I was returned the money by PayPal as I called them. try being honest not twisting facts

What a year it has been since 2017 we have kept using 123 E-Filing Team for our tax return to HMRC! Every team members have produced a wonderful job in keeping track of every single column in the change of movement in the current year. I am grateful for how organized you are and appreciate your accuracy. Thank you for being awesome!

Thank you for preparing the file and do the submission to HMRC. I know we can always count on you to file an accurate tax return!

I’ve been using 123e-filling for my self-assessment and tax returns for the past few years. The initial year was a bit confusing when it came to using the assisted service, but the subsequent years were quite straightforward once I understood how the site functions. The responses are always prompt, and I genuinely appreciate the service.

I have been using 123 e-Filing for several years, and overall, the experience has been positive. They are professional, responsive, and helpful, making filing much easier. Occasionally, there are technical issues, but their team tends to address concerns promptly. Despite minor hiccups, I trust their expertise and plan to continue using their service.

I live in South Africa and have used this service for several years now. My experience has been fantastic every time. They check and return your forms and reply to any e mail correspondence incredibly quickly (I have even sent a query outside of working hours - they responded within a few minutes!) In terms of my personal experience, I would highly recommend them and I will continue to use them in the future!