G&R CREATIVE, INC. Reviews 4

I have been ordering from G&R Creative, Inc. (DBA 123GetInk) for sometime. The product is good and the prices are fair. At least 4 orders were previously placed with no problems, until the last Order #159999 I placed on 12/10/2018. I paid $10.00 extra for expedited handling (1-3 day delivery) because I needed the ink to finish printing my Christmas cards. I received an email that day informing me my order had been shipped, and a USPS tracking # was provided. On day 3 of the 1-3 day shipping I checked the tracking # and learned that the order was still in Pre-Shipment, and USPS was awaiting receipt of the product so they could ship it - in other words it had not been given to USPS for shipping as the email reported. I contacted 123GetInk through their website, and received another email assuring me the order had been shipped and blamed the USPS for the shipping delay. USPS said otherwise. Everyone makes mistakes, and because of the previous satisfaction with 123GetInk I would have understood if they admitted they messed up and had not given the order to USPS yet, and would have been satisfied with a $10.00 refund for the expedited handling that hadn't happened. Instead 123GetInk stuck by their story that USPS was at fault. Because of that I was forced to purchase ink at a store at much higher prices, so I opened a complaint via PayPal asking that the order be filled and shipped immediately, and that I receive a refund of the $10.00 I paid for expedited shipping that hadn't happened. 123GetInk refused to respond and did not provide a refund. USPS finally received the order on Christmas Eve, 12/24/18, and true to their promise I received the shipment in less than 3 days in spite of the holiday rush. 123GetInk provided me with false information regarding the shipping date, and refused to discuss a settlement via the PayPal complaint procedure. I will NOT do business with them again. Terrible customer service!

Do NOT buy ink from them (website 123getink). The ink cartridges didn't work and they will not respond to my emails so I can get an RMA and return them. They have no phone for customer service. Avoid them at all cost.

G & R Creative Inc. is also 123getink.com. They also screwed me too,
$83.98. It's been a month and I've sent 3 emails no reply. I ordered ink from 123getink about a year ago. On the old invoice there was a customer service link, now they don't show it. Here's a tip for shopping online, call the support 1-800 XXX-XXXX number to make sure there is someone to help with any questions, if they don't openly list there 1-800 phone number, Beware. If they only correspond by e-mail, Beware. I hope this info. helps others. P.S. Commend since goes a long way.
Sincerely. T. Johnston
San Antonio, Texas

Thieves and scammers i ordered ink a month ago and they immediately took the money out of my checking account, but never sent my ink so i emailed them and they said they dont respond to emails, only orders so i emailed again and they ignored me and kept my money, so i filed a complaint with the FTC and BBB AND MY BANK, I ALSO POSTED ABOUT THESE THIEVES, ON FACEBOOK AND TWITTER AND YELP AS WELL. NOW WAITING FOR THE FTC& BBB TO CONTACT THEM ABOUT MY MONEY. I WILL BE POSTING ON FACEBOOK AND TWITTER AND YELP DAILY UNTIL I GET A REFUND. AND HOPE I RUIN THERE REPUTATION, AND STOP THEM FROM STEALING PEOPLE'S MONEY, THEY ARE GUILTY OF MAIL FRAUD, WIRE FRAUD AND I'M PLANNING TO START posting flyers all over my neighborhood and on the train station walls i have printed up a thounsand flyers that me and my friends are going to post tomorrow 12/30/16. A.Skinner