www.123ink.se Reviews 

2,420
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Love that 123ink.se offers cleaning products with fantastic options that is not usually available in the shops. They're very fast when it comes to shipping. I got a broken tvättmedel in my package, an... See more

Rated 5 out of 5 stars

I ordered 2 Electrolux vacuum cleaner bags and they arrived without a problem, already on the next day. Lightning fast! The price was much better than in the local department stores in town for... See more

Rated 5 out of 5 stars

The item was delivered within 2 days. I received an authentic HP cartridge costing much less than anywhere else. I was a little sceptical because I thought it might be a cheaper quality replacement, b... See more

Rated 5 out of 5 stars

Customer service is great, I first bought an ink, where I didn't realize the size. Then I got a call from them, where they gave me all the information and advice to get another size and the price was... See more

Company details

  1. Printer store
  2. also in
  3. Light bulb supplier
  4. Lighting Shop
  5. Office supplies shop
  6. Office supply wholesaler
  7. Toner cartridge supplier

Written by the company

Över 400,000 kunder. Snabba leveranser från våra lokaler i Stockholm. Mycket stort utbud av: Skrivare och skrivartillbehör, kontorsmaterial, städprodukter, LED belysning och batterier samt mycket, mycket mer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(2,420)

574 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best company

Really really top service, communication and delivery times. Most of companies should take this as an example, they clearly show how it has to be done.

4 October 2024
Unprompted review
Rated 1 out of 5 stars

Horrible customer service.

I accidentally ordered wrong item, immediately ordered the correct items as it was urgent. Requested to return items where they initially said they don't have to accept returns, proceeded to ask for photos of the box, I had opened one box which was still fully sealed inside, no one could tell if it was opened in any way and they still refused to accept that as a return item, they then wanted an additional fee for return. Will not use them again. Customer service is a choice.

15 August 2024
Unprompted review
www.123ink.se logo

Reply from www.123ink.se

Hi,

I am sorry you are unhappy with our customer service, however you are not sharing the whole truth.

You placed your 2nd order 10 days after the first one, so it was not immediately after.

You opened one of the products you received. We offered to take the unopened products back.

However, it is more important to us to keep you as a happy client. I will ask a colleague of mine to have a look at your ticket. I am sure we can come to an agreement that suits us both.

Best regards
123ink.se

Rated 5 out of 5 stars

First purchase, no problem, very fast delivery.

I ordered 2 Electrolux vacuum cleaner bags and they arrived without a problem, already on the next day. Lightning fast!

The price was much better than in the local department stores in town for the same item.

The one thing that was a bit unwelcome though, is getting a call from their office after my order to try to convince me to buy their cheaper own brand version of the item instead of what I chose. They were not excessively pushy in the call, but still, not everyone may appreciate it.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

The item was delivered within 2 days

The item was delivered within 2 days. I received an authentic HP cartridge costing much less than anywhere else. I was a little sceptical because I thought it might be a cheaper quality replacement, but it was the real deal. Very impressed overall and highly recommend!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Professional client service

They provide an absolutely professional technical service, very polite communication and so quick delivery that it would be a good school for other webshops. They definitely deserve 5 stars from every aspects. Thanks for the whole team.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Very satisfied
After my first purchase they called me to be sure i picked the right toner. They also offered the upgrade to more ink so it was convenient
Parcel arrived quickly and with a cute gift
Also got super quick and clear support via email about the faktura
Very happy, will purchase my ink only here

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Great support

Great support

I ordered ink for my printer, and I picked one with too little ink in it. They called me and gave me advice, which helped me to save from some trouble later. I was thrilled with the service.

20 January 2024
Unprompted review
Rated 5 out of 5 stars

The quality of the product.

The quality of the product.
The call into customer service when I had questions
And finally, the price was very good.
So far, the product I ordered is working perfectly without any issues.

23 November 2023
Unprompted review

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