123Loadboard.com Reviews 1,007

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I wasn’t quite sure if this was going to work for me, it ended up not being what I expected. Tried to cancel and the talked me into extending the free trial. Well again looked at it and tried to see i... See more

Company replied

Rated 5 out of 5 stars

The information you receive in this load board: market rates, fuel prices, border wait times, always up to date and accurate. Then to top it off, you have people like Eric Hoa as your account manager... See more

Company replied

Rated 5 out of 5 stars

I personally haven’t had a great deal of experience with using the app but can def attest to the customer service, which is excellent. I have dibbled with the directory where I (dispatcher) can view a... See more

Company replied

Rated 5 out of 5 stars

My carrier has a new authority and it is hard for him to book loads. I called in to unsubscribe and Sarah took great care of me. She took into consideration that our authority was new and extended our... See more

Company replied

Company details

  1. Logistics service
  2. Trucking company

Written by the company

123Loadboard.com is a freight matching service providing shippers, carriers, owner-operators and brokers the most comprehensive online load and truck board. By applying the latest technologies, 123Loadboard delivers to members pertinent trucking tools to overcome challenges such as freight matching, credit, compliance issues and routing, while keeping costs affordable. For more information, visit http://www.123loadboard.com.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Chantel is an excellent informed communicator!!!

Chantel is very informed of all products 123 loadboard offers, explained thoroughly of products. Chantel is very patient in addressing questions pertaining to your products. Thnx Chantel

17 May 2024
Unprompted review
123Loadboard.com logo

Reply from 123Loadboard.com

Thank you for your wonderful feedback! We’re thrilled to hear that we were able to provide you with thorough and informative explanations of our products.

Rated 5 out of 5 stars

Chantel was amazing!

Chantel was amazing!! Super informative. I would never have figured it out without her help.

15 May 2024
Unprompted review
123Loadboard.com logo

Reply from 123Loadboard.com

Thank you so much for this great 5-star review.

Rated 1 out of 5 stars

These companies is terrible They charge…

These companies is terrible They charge me $79 while I was trying their free trial I called them many time for refund because I cant find load that fit my truck. My truck is too small Each time I call they tell me they will send refund requests But never I get my refund, why I am paying for something I couldn't even use this don't make any sense. I am surprised of so many good reviews these people received

1 April 2024
Unprompted review
123Loadboard.com logo

Reply from 123Loadboard.com

Something does not seem right, Fritz. Our free trial allows you to test our service and ensure that it’s right for you, We also offer a free trial extension if that is needed in some cases. Please note that our process to unsubscribe is available on our self-serve website 24/7 (https://help.123loadboard.com/hc/en-us/articles/360037257173-How-can-I-manage-my-subscription-purchased-through-your-website-or-sales-team-). Feel free to call us at 877-875-5301 (8am-6pm M-F EST).

Rated 1 out of 5 stars

BE VERY CAREFUL

Be very careful, they ask for your card for a reason even for the free trial period. I asked for an extension of the free trial period and was granted. After the trial period I never logged back in, and I NEVER booked a load from 123 loadboard. However I was billed twice of the $79.00 plan without my knowledge I called asked for a refund of what was billed to my card and was denied!! I would not recommend not even the free trial period!!!!

4 January 2024
Unprompted review
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Reply from 123Loadboard.com

Something does not seem right. Our free trial allows news users to test our service to ensure it’s right for them. We do not charge during the trial period and users can cancel anytime without getting charged. Our free trial is for ten (10) full days and we DO NOT bill your card beforehand. Please note that our process to unsubscribe is available on our self-serve website 24/7 (https://help.123loadboard.com/hc/en-us/articles/360037257173-How-can-I-manage-my-subscription-purchased-through-your-website-or-sales-team-). Feel free to call us at 877-875-5301 (8am-6pm M-F EST).

Rated 1 out of 5 stars

THEY ARE A SCAM STAY AWAY

THEY ARE A SCAM STAY AWAY ! Loads don’t get booked . I tried their 9 day FREE plan . Card still got charged and they would not refund me . Said only a credit for the month !! They just a FRAUD!!!

22 February 2024
Unprompted review
123Loadboard.com logo

Reply from 123Loadboard.com

Something does not seem right. Our free trial is for ten (10) full days and we DO NOT bill your card beforehand. Please note that our process to unsubscribe is available on our self-serve website 24/7 (https://help.123loadboard.com/hc/en-us/articles/360037257173-How-can-I-manage-my-subscription-purchased-through-your-website-or-sales-team-). Feel free to call us at 877-875-5301 (8am-6pm M-F EST).

Rated 5 out of 5 stars

Good experience with this app it was…

Good experience with this app it was easy to get access and great customer support!!

31 January 2024
Unprompted review
123Loadboard.com logo

Reply from 123Loadboard.com

Thanks for rating Levita. We love hearing from our users and are continuously updating our load board with additional features to make it even better. If you have additional suggestions, we'd love to hear about them. Please email us and we'll get them added to future versions.

Rated 5 out of 5 stars

Great Customer Service

Chantel is the greatest. Just when I was about to throw the towel in because I didn’t know how to navigate the app she took her time and properly explained the system to me. Thanks Chantel let’s get this money.😂

29 January 2024
Unprompted review
123Loadboard.com logo

Reply from 123Loadboard.com

Glad we were able to help you out and show your the benefits of 123. Thanks for your support. We will keep working to provide a great user experience. You can follow us on Facebook and Twitter to get the latest information.

Rated 1 out of 5 stars

This is one of the worst loadboard ever…

This is one of the worst loadboard ever . Go if you want a good load board go to dat . This load board does not benefit you at all

23 January 2024
Unprompted review
123Loadboard.com logo

Reply from 123Loadboard.com

Sorry to hear about your experience. Please let us know more about what went wrong and we can help/address your issue. Being ranked the #1 rated load board app, 123oadboard can help your business. Call us at 877-875-5301.

Rated 5 out of 5 stars

So happy To be a part of 123 Loadboard…

So happy To be a part of 123 Loadboard company

Everything is clear and easy to understand
Thanks Chantel Da Cunha for your help ⭐️⭐️⭐️⭐️⭐️

22 January 2024
Unprompted review
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Reply from 123Loadboard.com

Nigel, thank you so much for taking the time to leave this excellent review. We really appreciate your business.

Rated 5 out of 5 stars

I'm new to 123 Load Board

I'm new to 123 Load Board, I was about to end my subscription, but with Adelina help, she was able to show me how to effectively use the load board for advancement.

Thank you Adelina for taking time out to help me.

10 January 2024
Unprompted review
123Loadboard.com logo

Reply from 123Loadboard.com

Glad we were able to help you out and show your the benefits of 123. Thanks for your support. We will keep working to provide a great user experience.

Rated 5 out of 5 stars

Im a new user to this load and it is…

Im a new user to this load and it is one of the best load boards. It has exceptional features that are very useful. A major plus to be able upload documents directly from board. Agent Chantel was amazing with navigating me through board. Would definitely recommend using 123 load board.

8 January 2024
Unprompted review
123Loadboard.com logo

Reply from 123Loadboard.com

Thank you very much for your 5-star rating!!!

Rated 5 out of 5 stars

CHANTEL WAS VERY HELPFUL SHE TAUGHT ME…

CHANTEL WAS VERY HELPFUL SHE TAUGHT ME SO MUCH IN A SHORT AMOUNT OF TIME I NOW FEEL CONFIDENT ENOUGHT TO NAVIGATE THE LOAD BOARD

5 January 2024
Unprompted review
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Reply from 123Loadboard.com

Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Rated 5 out of 5 stars

CHELSEA Smith was absolutely amazing

CHELSEA Smith was absolutely amazing. 5 stars are not enough. Very helpful and super caring.

28 December 2023
Unprompted review
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Reply from 123Loadboard.com

Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime :)

Rated 1 out of 5 stars

STAY AWAY FROM THESE SCAM ARTISTS

Emailed the company to cancel my subscription cause the app didn't work for me. They responded and then still continued to charge my card 2 weeks later. When I emailed them to give me my money back they refused and said that it was my fault and they didn't have to cause they never violated our agreement!?

They charged me over 60$ and then told me to go screw myself stay far away from these scam artists! Do not give them your payment information!

7 November 2023
Unprompted review
123Loadboard.com logo

Reply from 123Loadboard.com

Brody, we located your account and confirm that your cancellation request sent through our website was received and processed the same day. Should you have any questions, please reach out to us at 877-875-5301.

Rated 5 out of 5 stars

My Experience with 123 Loadboard

123 is a good Load Board. What makes it great is the customer service. Their attention to carriers and truly understanding their needs is exceptional. I would definitely recommend giving it a try.

15 December 2023
Unprompted review
123Loadboard.com logo

Reply from 123Loadboard.com

Thanks for your support. We will keep working to provide a great user experience. You can follow us on Facebook and Twitter/X to get the latest information.

Rated 5 out of 5 stars

The Customer Success Manager is PERFECT!

To make a Long story short, I signed up with several different companies looking for short term (or short notice) transportation jobs. Something that I believe is called "hot shots" in this industry. Having just a small amount of experience; )I deliver newspapers, pizza, and I drive "off and on" for a local cab company,) I thought I knew enough about the general lingo or jargon to get what I was looking for. Long story short; I still don't know everything but I am far much more aware of what I don't know now compared to what I thought I knew then! I dealt with an individual by the name of "Adelina Proveja", (and I hope I spelled the name correctly!), and she could have not been more perfect in her position. She went above and beyond with an incredible amount of patience, trying to explain to a potential driver, (myself), the INS and OUTS and the intricacies of the business that she worked for. Ultimately, even though I could not at this time offer her anything as far as usefulness or employability, and despite the fact that we spoke for almost half an hour on the phone, she very patiently, generously, and thoughtfully answered ALL my questions! In this day and age we've come to expect a lot from people who work in the "service" industry, and, the individual I spoke to, went above and beyond! She was very helpful, knowledgeable, and most importantly patient! If I had to make a very general comparison, I would combine her knowledge with that of a teacher, and her patience with that of a nun! Her official title, in the capacity of which she works at her job, is, "Customer Success Manager"... and that title could not be any more perfect for her! If she stays with her company just a few more years, I am positive we will see it among the top Fortune 500 companies of the world!

3 December 2023
Unprompted review
123Loadboard.com logo

Reply from 123Loadboard.com

Paddy, such a detailed review. Thank you so much!!! We take pride in treating every customer with respect and glad we were able to help you out. Please recommend our load board, and don’t hesitate to shoot us a note if you have any questions.

Rated 1 out of 5 stars

Don't waste your time and money with…

Don't waste your time and money with this company!

I opened a free trial account with them, and on the same day, I requested the cancelation, as they didn't have ANY load 150 miles from my city.

I sent an email requesting the cancelation, and they replied offering one month free, which I never asked for and I don't want to; I REQUESTED THE CANCELATION!

10 days latter I sent another email checking if my request has been done, with no reply.

After 2 months, they were still charging me, and after 2 phone calls, they still insisted that it was my fault I didn't find the unsubscribe link hiding in the middle of the email.

Be far from this company, besides the minimum and terrible loads posted on their loadboard, they are trying to make any money they can holding memberships after the "free" trial.

7 December 2023
Unprompted review
123Loadboard.com logo

Reply from 123Loadboard.com

Almir, something doesn't sound right. We verified your account and our records and confirm that we received your request to unsubscribe and immediately replied the same day. Please verify your inbox and should you have any issues, please call us at 877-875-5301.

Rated 5 out of 5 stars

great informative loadboard

great informative loadboard . great compliance . customer service is good and they are well informed about every thing happening right now in industry . high five from me.

24 September 2023
Unprompted review
123Loadboard.com logo

Reply from 123Loadboard.com

Chris, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

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