As usual, delivery ok and in line with order. Even if the delay to deliver was a bit longer than expected, probably due to May bank holidays and BPost strikes...
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Customerservice responds quickly and they are very cooperative to answer any question and to solve a problem, in my case, I made a mistake when ordering. Also love the fact that they sell lenses with... See more
Hello i contacted your team to ask to push for the delivery as I was traveling on 2/8 and willing to get my package; I received a message from Cedric -who I want to thank personally- who explained me... See more
I placed an order (1OM20865407GR) for contact lenses on the 7th of January 2026. They did send it from Belgium on the 14th of January. However the Bpost courier they used, did not deliver it (it ne... See more
Company replied
Company details
Written by the company
123Optic offers a modern, efficient, and hassle-free shopping experience for customers looking to buy contact lenses online. We sell a wide range of contact lenses, including daily, monthly, weekly lenses, and lens solution, all at competitive prices. Our efficient sending process is what sets us apart from our competitors, allowing us to keep our prices low and offer the best deals to our customers. We take pride in ensuring that every order is processed and shipped promptly, making sure that our customers receive their contact lenses in a timely manner. One of our biggest achievements is having over a million satisfied customers who keep coming back for their contact lens needs. We constantly strive to improve our services and product offerings to meet the needs and expectations of our valued customers. At 123Optic.com, we believe that buying contact lenses online should be a simple, easy, and affordable process. Our focus on customer satisfaction and quality products has allowed us to become one of the leading online retailers of contact lenses. We look forward to serving you and providing you with the best possible online shopping experience.
123Optic.com
Written by the company
- We guarantee low prices and quick delivery!
- 123Optic delivers the best products: daily lenses, monthly lenses, but also colored lenses and lens solution. We are proud to have over 1 million happy customers from all over Europe. ★★★★★
We deliver your lenses as quickly as possible
Free delivery above €99
No matter where you are, we deliver your lenses as quickly as possible, because we collaborate with local logistics partners.
Contact info
Kasteleinsstraat 11, 9150, Kruibeke, Belgium
- +3232703712
- service@123optic.com
- 123optic.com
4.6
Excellent
15k reviews
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quick response and clarify of answer
27 March 2025
The costumer service was in my case…
The costumer service was in my case perfect.imidiaty they took action to find my lost package. I am very thank fulltime.
20 March 2025
Fast and clear response.
5 March 2025
Wrong track&trace, good customer service
I initially got the wrong track&trace code for my order so I couldn’t check the shipping details. I contacted the customer service, they helped me fast and were nice. All the items in my order arrived in perfect condition.
18 January 2025
Fast shipment good prices + service
Fast shipment good prices (better than I found in competing websites) and responsive customer service!
1 February 2025
Quick response on contact form
Quick response on contact form. Lead time for shipment tooks 5 business days, but it‘s fine.
But very fast production of toric lenses.
30 January 2025
Well responded to my question when an…
Well responded to my question when an order didn't came through.
24 January 2025
A profesional customer service
29 January 2025
Johanna's treatment has always been…
Johanna's treatment has always been very good during all these years as a client. She has always treated me very kindly and in a very professional manner.
The service they provide is very good and of high quality.
Thank you
24 January 2025
May use AI-assist with repliesRead more
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Always delays in delivery
Always delays in delivery, customer service very slow and no effort to do the best, very average.
2 January 2025
Reply from 123Optic.com
Hello,
Thank you for sharing your feedback with us. We truly value your input and regret any inconvenience you’ve experienced.
Regarding the delivery of your recent order, we’d like to clarify that, as our logistics are based in Belgium, delivery typically takes a few days. Unfortunately, it appears the order could not be delivered as the address provided was incomplete—coordinates of the location were entered instead of the full address.
For future orders, we kindly ask that the complete and correct address be included to ensure a smooth and timely delivery. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you for your understanding, and we look forward to serving you better in the future.
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