What a brilliant company to deal with, answered questions before I had almost sent the email, delivery was quicker than warp speed. Alot of companies online could do with lessons from the staff on how... See more
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Review summary
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Reviews shaping this summary
I purchased a pool cleaner from 123Pools, unfortunately after a few months use it failed to work. The manufacturer decided to refund me in full via 123Pools thanks to Claire who was my contact. I... See more
I brought a pump from 123pools, which I didn’t realise when purchasing had the wrong connection. Nick was very helpful in helping me and giving me a refund after posting back to them! Although unfortu... See more
I contacted 123Pools to find a suitable heater for my Bestway Swimming Pool. Claire’s advice was invaluable and the new heat pump, the Flotide A5, has transformed the pool. It’s also not as expensive... See more
Company replied
Company details
- #2 of 7 best companies in Swimming pool supply shop
Written by the company
Intex Specialists We have a long standing relationship in supplying Intex swimming pools. From inflatable to rectangular to metal frame pools, we have the UK's widest online range dedicated to these manufacturers.
Contact info
123 Pools - 12 Old Mill Road, TQ2 6AU, Torquay, United Kingdom
- sales@123pools.co.uk
- 123pools.co.uk
4.9
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Would use this company again.
Very helpful person on web chat who answered all questions, goods delivered when promised and are of great quality. Would definitely use this company again.
7 September 2023
Superb service
Easy to follow website and fast delivery. I missed the 2pm next day cut off but they still managed to ship my item and get it to me by the next day. Great service
22 August 2023
Good Advice and speedy delivery
21 August 2023
Great service
17 August 2023
Fast in resolving issues
Purchased a bypass kit which was missing some parts and they prompty sent them out in the post.
13 August 2023
Excellent customer service
Excellent customer service - very happy indeed.
Wouldn't hesitate to recommend.
13 August 2023
Ordered a pool hoover
Ordered a pool hoover. Good communication with a couple of questions I had and then fast delivery. Good service
23 August 2023
Unprompted review
Helpful company
Helpful company. I hope they are as good if anything goes wrong! Sure they will be which is why I chose them. The pool robot Tiger shark QC is great. Very good and worth cash.
18 July 2023
Outstanding service
Outstanding service, very knowledgeable staff whose support was highly valuable.
25 June 2023
Pool Cleaner
The cleaner arrived safely and well packaged. It is simple to use and seems to work well.
Delivery was a bit disorganised - I received a message to say the courier company had been trying to contact me to check the delivery date was suitable, but there were no missed calls or texts so this seems unlikely.
17 June 2023
Reply from 123 Pools
Hi Zos,
We do apologise in regards to your delivery, we were contacted by the pallet courier advising they could not get hold of you, this is why we sent you a WhatsApp message straight away to inform they wanted to deliver to you the the next day. I will pass on your comments to the courier.
Many thanks
123 Pools
What an exceptional company
What an exceptional company. From start to finish they were absolutely faultless. The speed of response from my initial chat to find out the best product, through to ordering was faultless, fast, friendly and efficient. Delivery was exactly on time and follow up customer care through to installation was superb. I can whole heartedly recommend this company as a market leader in customer care and product pricing.
3 July 2023
Unprompted review
123 pools - quality service
Nick was amazing at sorting any issues out asap , customer service is top priority with these guys , so we are giving them a 5 star rating.
28 June 2023
Unprompted review
Great service
Great service, thanks to Nick for sorting out a problem with the Post Office, and at the speed of lightening! We are up and running within hours! Will not hesitate to order again from this company.
21 June 2023
Unprompted review
Fantastic company to deal with.
Answered all my questions in good detail, advised on additional fittings I required and very prompt delivery to Scotland. Highly recommend.
22 June 2023
Unprompted review
Really very pleased and so helpful
30 May 2023
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