12THTRIBE Reviews 321

I have ordered through 12th tribe multiple times and I have loved everything I have purchase I have received. Recently I ordered the wrong item and there was an issue with the website so I emailed customer service. The customer service representative was very quick to respond and helpful.

Needed an exchange for a damaged item, and their customer support was a great help!

Brenda was amazing! We emailed about the issue. She got it resolved and even texted me to assure if I needed expedited shipping. She was great!

The customer service is prompt and very helpful which is necessary! I’m very impressed with my experience with them.

ordered a dress, it was beautiful just a little too short. sent a message about returning and got an immediate response and help with a return label. will definitely order from here again!

Helped me so fast and made a return quick and easy!

Costumer service is great! I needed to change my shipping address quickly and they did it no problem and fast!!! I always love my clothes from here, great quality!

Lovely customer service. Appreciate all your help 😊

You pay a small fortune for shipping and returns if item doesn’t fit. Nearly half the cost of the item which I never ended up wearing. Total rip off and not worth for the quality

Watch out for them, if they send you the wrong size, they will tell you it's final sale -- and even if you have screenshots of your receipt and the item page without the words final sale, they will claim it's so and indicate they can only exchange for store credit if you pay additional amounts in the form of various fees. Scammy.

If you return an unworn item from 12th Tribe, they will accuse you of returning it worn and not refund you or not received the return at all when the tracking clearly shows it was returned. This company is out to SCAM you!

Clothing was TERRIBLE and of course because it was discount no return options. The quality I would compare to SHEIN but with a much higher price tag. I would NEVER buy from this site again.

Shipping was long, clothing was cheap and/or sized wrong. They deduct shipping and handling from your return item but YOU have to pay for a carrier service to send the return back. Then they don't refund you acting like they never got the return!! Hello, tracking number. Never trust this company, it's a scam!

I had an issue with my Order that was not their fault it was USPS. They solved it so fast and were so lovely about it.

So helpful and easy to return great customer service

12TH TRIBE has wonderful customer service! I had an issue with my order and it was resolved within an hour. Jamille and Sheela in the customer service department helped me and they were so kind! I will definitely be ordering from this boutique again!

Great experience! Lovely clothes and lovely employees! I will definitely be shopping there again 💘

Cutest store, great prices for a NY boutique!!! Mia is a sweetheart & a great stylist 🥰

Customer service was very attentive and speedy in addressing my return issue. They assisted me within a few minutes of my email to them.

Sales associate was very kind and accommodating. Clothing is good quality and the boutique was clean. 10/10 would recommend anyone to shop here.