1310 Reviews 188

Very reliable and consistent connectivity backed by great customer service. I have only ever experienced one outage which was caused by damage to a 1310-io fibre by a 3rd party. In that instance the status and action plan for this to be resolved was very well communicated and actual down time was minimal. I would unreservedly recommend 1310-IO to anybody.

It was easy to order the high-speed internet service I needed with required parameteres (200 download / 200 upload) which were available only at 1310 provider for the resonable price at the time of purchase. The router was delivered fast, and the service is very reliable since the first day.

Fast and reliable broadband. Easy to contact if you have any question. 5 stars definitely.

Very smooth installation,
It our first month Speed is good so far,

Everything went nice and smooth from start to finish. Thank you

Our internet works well whatever the weather and we’ve never had cause to complain.

It's refreshing to see excellent customer service and folks taking time to help customers with their concerns or queries.
1310.io team are awesome and were a good reason our home move wasn't as stressful. Speed and cost are also very reasonable.

Excellent service from start to finish, what a vast improvement in every way to BT! Nice people to deal with.
I'd highly recommend 1310 and I would add that everyone I've recommended agree with me!

I recently had a drop in performance on my line, I opened up a ticket online and received a human response within 24hrs, the issues was resolved within a few days and the team still followed up to check my speeds and explain the issues. I have had internet with everyone over the past 20 years and this is by far the best service I have ever received.

Easy transition and efficient service

I contacted this company to enquire about their OFNL services. I received the answers I needed from Matt and Tim - I wanted a slightly shorter contract as I wanted to bring my own router and as I'd not heard of 1310 it was a bit of a risk to sign up for 24 month contact. All was fine until I wanted to go ahead and sign up and then heard nothing more from them even when I chased them. This wasn't very impressive and I didn't feel I should be chasing a company to give them my business. I went with Internetty in the end through lack of response.

1310 were both very helpful and quick, the people I dealt with were knowledgeable and able to send information to enable my broadband setup without issue.

Stable service and catered my urgent request for enabling the boardband service before the contract start date

STAY AWAY!!!! Switched from another ISP to 1310. They promised 450 up/down, but the max I can get is 430 down (only sometimes) and a max of 260 up (very rarely, usually 120-180). Torrent upload speed is limited and seems to be filtered. I never reach the upload speed even as declared by speed tests. They know about the problem, and still, after 2 months, nothing has changed. Overall experience is poor. Sometimes everything works fine—pages open fast—but other times, I have to wait 10 seconds. It’s a real rollercoaster. And all that for 49.99 only!!! f.ckng bargain!!! I miss my old ISP, where everything ran smoothly. I’ll switch to other isp asap. Waste of money….

It work and when ordering very helpful customer service switch over didn’t notice any down time

All efficient. Thank you.

Signal downstairs is ok but upstairs dop from 200mb to 35mb
I’m not happy at all

Although not common household name while we get first class customer service from order to installation. Some connectivity queries has been resolved promptly, to be precise sky Qbox have interference issue(as it use common frequency 80 MHz) with WiFi signals which has been resolved with router configuration remotely without me touching anything. Happy customer and will recommend.

Super easy to sign up, communication is fantastic, answer questions quickly. Have had no issues so far with my connection. Monthly fee is good value.