Great customer service and that includes their automated systems as well as person to person care. If something isn’t right, I receive a call from a service rep and my supplies remain on schedule. If... See more
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Review summary
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Every one of the customer service agents at 180Medical are always pleasant as well as professional. There is a great group of people to work with there I receive my monthly shipment of catheters li... See more
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Always very polite, well spoken, and helpful representatives. I have been a customer for eight years. The only disruptions in receiving my catheter shipments was due to my urologist Drs office staff n... See more
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First of all the company has established a regular delivery schedule. Secondly, 180 has made the reorder process simple. The tracking is accurate and on time! These are medical supplies that keep me... See more
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Company details
About 180 Medical
Written by the company
180 Medical is one of the most trusted names in catheter and ostomy supplies nationwide. Founded in 2002 by Todd Brown after his spinal cord injury, our company was built on a vision of providing the kind of reliable, compassionate service he once struggled to find.
For over 20 years, we've proudly served customers across the country with high-quality catheter, ostomy, and related urology products, but we're more than just a supplier. When you call us, you're connected with a real person who cares. Our compassionate specialists are here to make the process of getting the catheter or ostomy supplies you need as easy and stress-free as possible.
We answer all your product questions, help you navigate your insurance coverage, and offer free samples and free deliveries discreetly to your door. Plus, we stand behind everything we send with our 100% Satisfaction Guarantee.
Why choose 180 Medical?
- Nationally trusted catheter & ostomy company with award-winning service
- Free samples
- Free discreet shipping nationwide
- Compassionate peer support and a team of Patient Advocates
- Secure online portal and app for easy reordering, tracking shipments, and more
- Help navigating insurance
Built on a foundation of compassion, integrity, and expertise, 180 Medical continues to set the standard as one of the most trusted medical supply companies that provide catheter and ostomy supplies today.
Contact info
8516 NW Expressway, 73162, Oklahoma City, United States
- 877-688-2729
- info@180medical.com
- 180medical.com
4.9
Excellent
14k reviews
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Reply from 180 Medical
We really appreciate you taking the time to leave a review. It’s great to hear that we could meet your expectations. Don’t hesitate to reach out if you need anything!
I have been changing my bag almost every day.
I have been changing my bag almost every day because they have not been lasting more than two days. They gave me samples and that what I have been using.
1 June 2026
Reply from 180 Medical
Thanks so much for your review! We are glad to hear the samples are working for you.
Reply from 180 Medical
We appreciate your kind feedback! It’s wonderful to know you’re enjoying our service. Should you ever need anything, don’t hesitate to reach out!
Reply from 180 Medical
Thank you for taking the time to leave such a positive review! Your support means a lot, and we’re here anytime you need assistance.
Reply from 180 Medical
Thanks so much for sharing your thoughts! We truly appreciate your feedback and are happy to have you as a customer. If there’s anything we can do to assist further, don’t hesitate to reach out!
Twenty years without a flaw in service
11 October 2025
Reply from 180 Medical
Your review made us smile—thank you for your kind words! We’re committed to providing the best service possible, and we’re here for you whenever you need us.
You are always on time
You are always on time, when I talked to a person, they are very polite and nice. I love this company!
21 October 2025
Reply from 180 Medical
Thank you for your kind words! We’re so happy to hear that you’re satisfied with our service. We’re always here if you need assistance in the future!
Always very polite
Always very polite, well spoken, and helpful representatives. I have been a customer for eight years. The only disruptions in receiving my catheter shipments was due to my urologist Drs office staff not responding to 180 the needed insurance requirements. 180 provided me with a sample pack while the issue was resolved. Thank y'all very much.
10 October 2025
Reply from 180 Medical
Thank you for your amazing feedback! It’s our goal to provide great service, and we’re so glad to hear you’re happy with it. Let us know if we can assist with anything else.
I had trouble when I received a box of catheters
I had trouble when I received a box of catheters. One of my catheters was totally bent at a 90-degree angle, and I emailed them to let them know. They emailed me back right away and wanted to know what they could do to make it correct for me. I informed them that I didn't know what they could do. The gentleman asked me if they could send me some new catheters to make up for the problem that I had. I informed him that they could do that. He wanted to know how many I wanted, and I informed him that he could send me four catheters. He said he could do that and apologized for what had happened.
7 October 2025
Reply from 180 Medical
We really appreciate you taking the time to leave a review. It’s great to hear that we could meet your expectations. Don’t hesitate to reach out if you need anything!
Notifications are timely
Notifications are timely, on line order modifications are easy though the email link of an upcoming order does not contain it. Fixing that woulod be nice. You have to log in to get a modification of order option now. Payment on line is easy also.
7 October 2025
Reply from 180 Medical
Thank you for sharing your experience! We’re grateful for your kind review and are always here if you ever need anything else.
Reply from 180 Medical
Your feedback means the world to us! We’re thrilled to know you’re happy with our service, and we look forward to supporting you again soon.
Happy Customer
From top to bottom a wonderful company! Product, delivery, customer service. On a scale from 1 to 10 with 10 being excellent I would give 180Medical a 20!! Truly a life saving company. Very thankful!!
9 June 2026
Reply from 180 Medical
It’s customers like you that make what we do so rewarding. Thank you for your kind words, and we’re always here if you ever need us again!
Fast on time delivery.
7 October 2025
Reply from 180 Medical
Thank you so much for taking the time to share your experience with us. We’re so happy to hear you’re pleased with our service and are here to help whenever you need it!
1 800 Medical is the only company I…
1 800 Medical is the only company I will trust for my supplies to be delivered on time and the customer service is OUTSTANDING!!
10 October 2025
Reply from 180 Medical
Thank you for your great review! We’re so glad we could meet your expectations. We’re always here to help with anything you need in the future.
Reply from 180 Medical
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
A bit easier to adjust each month's…
A bit easier to adjust each month's pending shipment, some things I got too much of, others I could have used a bit more but I could never figure out how to make those adjustments, so I just accepted what was delivered...sufficient supplies and always delivery on time...
7 October 2025
Reply from 180 Medical
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
Really like the gripper feature.
11 October 2025
Reply from 180 Medical
Thanks so much for your review! We’re delighted that you had a great experience with our products. We’re here for you anytime you need help!
Simple service with a great product.
9 October 2025
Reply from 180 Medical
Your feedback means the world to us! We’re thrilled to know you’re happy with our service, and we look forward to supporting you again soon.
excellent
excellent, professional, pleasant , communication . excellent products ... always on time .
8 October 2025
Reply from 180 Medical
We’re so grateful for your wonderful review! Your feedback helps us continue to grow and serve you better. Please don’t hesitate to reach out if you ever need anything at all.
Keeping it simple & direct
Keeping it simple & direct. It makes it easy for this old person like me who dislikes computers & iPhones
8 October 2025
Reply from 180 Medical
We really appreciate you taking the time to leave a review. It’s great to hear that we could meet your expectations. Don’t hesitate to reach out if you need anything!
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