I needed to arrange a new gas feed into my property & decided to go with 1Gas rather than the usual big supplier. I dealt with Bev Dobson who was fantastic. I was kept up to date with the progress & e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really impressed with the quick & efficient work 1Gas completed. Prompt, always easy to reach & a professional job done for me. I was prompted 6 times within a week to leave a review despite rea... See more
Company replied
Whilst waiting for someone to take my call to British Gas, I played around on the internet and found IGas. Gave them a call and inside of 90 minutes I had a quote. From then on, my hand was held and t... See more
Company replied
They were seriously shocked at how efficiently the planning was organised, with short lead times which then made them have to delay as no one was ready! Even the rearranging was easy and happened exac... See more
Company replied
Company details
Written by the company
Gas connections, installations, upgrades and relocation services by 1Gas, a nationwide service for domestic and business customers.
Contact info
Longley Lane 11, DE21 7AT, Derby, United Kingdom
- 0800 6440688
- info@1gas.co.uk
- 1gasconnections.co.uk
4.3
Excellent
651 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 1Gas
Hi Malkiat
Thanks for your review. We value your feedback.
Best wishes
Richard Hearne
Director
Tel: 0161 3933 001
Took a little time to organize otherwise everything else excellent
Everything ran as it should good value would recommend
7 November 2016
Unprompted review
Reply from 1Gas
Hi Raymond
Thanks for your feedback. Sorry to hear the works took a little longer than expected. I'm glad to hear the works are now completed and generally you are still pretty happy, and that Chris looked after you
We very much appreciate your custom.
Best wishes,
Richard Hearne
Director
Tel: 0161 3933 001
Brilliant service!!
Very friendly, very prompt response. Professional!
4 November 2016
Unprompted review
Reply from 1Gas
Dear Romica,
Thanks for your testimonial.
I'm very pleased to hear you were happy with Laura's service.
Best,
Richard Hearne
Director
Tel: 0161 3933 001
Super Service
Customer service received from Laura was so professional and could not do enough to help you. I would not hesitate in recommending to any of my family and friends.
4 November 2016
Unprompted review
Reply from 1Gas
Dear Sarah,
Thanks very much for your kind words, they mean a lot. I'm so pleased to hear you were happy with Laura's service.
Wishing you the very best,
Richard Hearne
Director
Tel: 0161 3933 001
Great service by Chris but shame about the guys on site
Chris Fellone was exceptionally helpful when the MPRN number was not registered correctly. I was most impressed with the efforts he went to to keep me informed and to sort out the problem.
It is a shame that the team on site were not so helpful. My builder was forced to dig the drive up three times as the gas fitters changed their minds as to how the ducting and gas connection should be laid. This slowed up the build and created significant inconvenience for all concerned.
3 November 2016
Unprompted review
Reply from 1Gas
Good morning Graham
Thank you for your honest feedback. I am glad that you found Chris to be helpful and you are happy with our efforts to resolve the issue with the gas meter.
I completely understand why you are dissatisfied with the engineers conduct and as I am sure you are aware Chris has been in contact with your builder directly in an attempt to get to the bottom of the problems encountered on site.
It is extremely frustrating that our engineers could not use the ducting laid initially and the attitude of the engineers and break down in communication did lead to a slight delay in the works. Our engineers attempted to draw upon their experience in order to avoid unnecessary abort fees and charges, however this has affected our overall customer service. For this I am very sorry and I know it is unacceptable.
I believe that Chris and your builder have had lengthy discussions and both are satisfied the complaints have been dealt with in a swift and professional manner. New procedures have been put in place to avoid any repeats of this issue going forward.
Thank you once again for your invaluable feedback which helps us on the rare occasions we don't perform to the standard I would expect.
Best,
Richard Hearne
Director
Tel: 0161 3933 001
great service
From the moment I contacted them I have had nothing but great service, from the people in the office to the guys carrying out the works. If I ever needed there services again I would not think twice about using them.
3 November 2016
Unprompted review
Reply from 1Gas
Good morning Dale
Thank you very much for your review.
I'm so pleased to hear you were well looked after by Leah and Claire. We appreciate your custom.
Many thanks,
Richard Hearne
Director
Tel: 0161 3933 001
Reply from 1Gas
Dear Paul
Many thanks for your custom and testimonial. It's great to hear Laura looked after you well.
Best,
Richard Hearne
Director
Tel: 0161 3933 001
Reply from 1Gas
Dear Marcus
Thanks for your review. I'm glad you were well looked after by Branislav.
All the best
Richard Hearne
Director
Tel: 0161 3933 001
job number 3002520025
excellent service by competent and efficient engineer
1 November 2016
Unprompted review
Our project managers were flabbergasted.
They were seriously shocked at how efficiently the planning was organised, with short lead times which then made them have to delay as no one was ready! Even the rearranging was easy and happened exactly as promised. A wholly different experience to the usual utility company. Well done.
31 October 2016
Unprompted review
Reply from 1Gas
Hi Malcolm
We're pleased to hear you are happy with the service offered by Branislav. Thank you for your testimonial and order.
Best,
Richard Hearne
Director
Tel: 0161 3933 001
Smoothed the bumps
It was great dealing with Chris from 1Gas. It is a very confusing process with many government offices and companies involved. I was a lot easier dealing with one contact.
The semi-concealed boxes provided were not very pretty, but not much alternative. The Engineers weren't careful installing them, but we were given new lids.
30 October 2016
Unprompted review
Reply from 1Gas
Hi Dennis
Thank you very much for your review. I'm sorry to hear there was an issue with the gas meter box lids but pleased to hear it has been rectified.
We appreciate your custom.
Best,
Richard Hearne
Director
Tel: 0161 3933 001
New Gas Supply
From the first contact to Beverly Dobson at 1Gas to the completion of the work we were kept up to date by phone, text and email. Every date and time was spot on, the site was left clean and tidy the work carried out to a very high standard. We would like to thank all the team at 1Gas for a truly professional and helpful experience, we would not hesitate to recommend 1Gas.
30 October 2016
Unprompted review
Reply from 1Gas
Good morning Tony and Judith
What a lovely review, I'm so pleased you took the time to share it with us and I know Beverly will be delighted to read your comments.
Thank you!
Richard Hearne
Director
Tel: 0161 3933 001
excellent service
Easy to deal with and keep you fully informed all the time. And the price is good
26 October 2016
Unprompted review
Reply from 1Gas
Dear Keith
We appreciate your testimonial and custom.
All the best to you.
Richard Hearne
Director
Tel: 0161 3933 001
Very good
Chris was very helpful. He is a very patient man, nothing was a problem. Would highly recommended.
26 October 2016
Unprompted review
Reply from 1Gas
Dear Mr Connolly
Thank you for your kind review. Chris is very pleased.
All the best to you.
Richard Hearne
Director
Tel: 0161 3933 001
Patience and perseverance...thank you
Having been presented with a meter problem we certainly had not anticipated I contacted 1gas.The communication was excellent and Chris was so very patient. Once he was given the go ahead by us, it all happened very quickly. The SGN guys were superb...excellent in every way and all went smoothly. We now have the biggest meter box on the planet...but them are the rules!!!
I would definitely recommend this company
26 October 2016
Unprompted review
Reply from 1Gas
Good afternoon Annie
Thank you for your lovely review. I'd so pleased to learn that Chris looked after you well. Sorry to hear about the huge meter box but I'm sure it will keep the gas meter secure and protected from the great British weather.
All the best and thanks for your custom.
Richard Hearne
Director
Tel: 0161 3933 001
Fantastic Customer Service
Great customer service, kept informed throughout the process and Laura always answered any queries i had promptly and efficiently. Would defo recommend Great Service
22 October 2016
Unprompted review
Reply from 1Gas
Dear Cheryl
Thanks so much for your review. All the best.
Richard Hearne
Director
Tel: 0161 3933 001
fed up
chris at 1 gas alway answers the phone and alway phone you back and email you back he made the process very easy if you decide to use 1 gas ask for Chris to deal with you we need more people like this person it was a pleasure to know you Chris and thank you for your Excellent customer service
just altered the feed back fed up
keep getting email off the gas supplier when not with them
17 October 2016
Unprompted review
Reply from 1Gas
Dear Steve
Thanks so much for your testimonial. It's great to hear Chris looked after you.
Wishing you the very best.
Richard Hearne
Director
Tel: 0161 3933 001
new gas connection
Excellent service from start to finish
New gas supply and a reposition of existing.
17 October 2016
Unprompted review
Reply from 1Gas
Dear Richard.
Thank you very much for your review. I'm glad you felt well looked after. We value your custom.
Best.
Richard Hearne
Director
Tel: 0161 3933 001
Brilliant service
Brilliant service good price if I ever need gas again I'll be sure to use them
17 October 2016
Unprompted review
Reply from 1Gas
Good afternoon Grahame
Thanks for your review. We appreciate your testimonial and value your order.
Best
Richard Hearne
Director
Tel: 0161 3933 001
Very efficient
The service was very efficient ; getting the quote and arranging the work was extremely easy and most importantly they turned up to do the work on time
13 October 2016
Unprompted review
Reply from 1Gas
Dear Peter,
Thank you so much for your lovely comments.
All the best to you.
Richard Hearne
Director
Tel: 0161 3933 001
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.