While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have some very simple requirements but 1office has enabled us to operate from a country where we have no physical presence. They provide very useful service and have supported me well when required... See more

Rated 5 out of 5 stars

I've been with 1Office for 8 years now. While they're a bit pricier than others, they're totally worth it. I've always felt my company was in good hands, no matter what I needed. Their accounting s... See more

Company replied

Rated 1 out of 5 stars

Absolutely not worth it. Most expensive and worst accountants I have ever worked with. Overcharging and negligent. Go with them if you want to get ripped off and still fined by the Estonian tax au... See more

Company replied

Rated 5 out of 5 stars

We've been working with Kerttu Kaar and her team for the last 3 years and it's been a great experience. Kerttu is quick to reply, easy to understand, and always delivers on-time anything we request.... See more

Company details

  1. Business administration service
  2. Accounting firm
  3. Tax consultant

About 1Office Group

Written by the company

1Office has 14 years of experience to help on founding, setting up and managing your company fully online: we help you get a virtual office and contact person, advise on banking solutions and get you an accounting solution based on your company needs. Our team also has tax & legal experts to consult on these fields.

We aim to be a good and long-lasting partner in your business. Whether you are founding a company as a freelancer, building the startup, getting into physical goods and e-commerce, or having more complex business models with multiple shareholders, we have a solution for you.

All options come with a convenient business management system, app and our full support.

1Office also has offices in Sweden, Finland, the UK, Latvia, and Lithuania. It means we can also help your company expand and consult on taxes and legal matters outside Estonia. In addition, 1Office recently opened services in Ireland.

Contact info

3.8

Great

TrustScore 4 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Working with Taissia has been great

Working with Taissia has been great! We needed to align on a few things at the start, but once everything was set, the process has been smooth. She's professional, reliable, and a pleasure to work with.

24 November 2024
Rated 5 out of 5 stars

A reliable partner

1Office was the portal I used to register my company from the beginning back in 2019. I use their business address services and annual report submission preparation.
This year, Taissia helped submit the annual report efficiently. Her communication was clear, with full attention to the details!

13 November 2024
Unprompted review
Rated 5 out of 5 stars

very satisfied

I switched to 1Office four years ago from a provider that was shifting to a solely 'automated' model, because I want hands-on bookkeeping and oversight. I have been very satisfied with the professional and hands-on nature of the services I have received from my accountant, Taissia Jegorova, and the other staff of 1Office.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Great and reliable service since 2017.

I have been a happy client for since 2017 and can only say I have always received the support and service you can expect. Fast replies and very helpful when needed.
Easy to work with and can only recommend the service.
Big thank you to Olga for the last couple of years for efficient work.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Can recommend their reliable services

I’ve been with this company for almost a year now and have had a seamless experience throughout. They handle everything promptly, and any questions I have are answered quickly and clearly. All documents are submitted on time, and I haven’t encountered any issues. I plan to continue working with this company and highly recommend their reliable services

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Taissia excellent performance

Taissia is my personal accountant for several years now. Excellent job, makes great reporting, reminds me for docs if anything forgotten :)
Happy to use services from 1office.

5 November 2024
Unprompted review
Rated 1 out of 5 stars

Believe the 1 star reviews. All happen to me as well

Hidden terms in their website. Read everything and even if you open an account in their website READ. They will try to obligate the customer to be paying even if you wish to leave. Imagine you do not wish to use the service and they force you to pay "exist fee" how stupid is that? Also at least 2x overpriced compared to what I got. In total for processing literally 0 invoices they charged my 700 EURs!!!! when I compared to the current market. A bit manipulation for me to pay while they could have said that hei if you do not have invoice you do not need to pay.

6 November 2024
Unprompted review
1Office Group logo

Reply from 1Office Group

Thank you for your feedback. While we strive to offer competitive rates, including a minimum monthly fee in your case, it's important to remember that a successful collaboration requires commitment from both parties. This means not only providing quality service but also ensuring that payment terms are respected, including timely invoice payments.

We value good partnerships and hope for mutual understanding in maintaining clear communication and fulfilling agreed-upon terms.

Rated 5 out of 5 stars

Good service

Good service. Mari is very friendly and always ready to help.

6 October 2024
Unprompted review
1Office Group logo

Reply from 1Office Group

We’re truly grateful for your positive feedback!

Rated 5 out of 5 stars

The right choice on the e-residency marketplace

I have been introduced to the company through Tõnis Jõgeva, who was the representative of 1Office joining events and Board meetings of the Estonian e-resident chamber organisation EERICA. My company Phasegrowth shifted to 1Office from our previous service provider, and I immediately found it it was the right decision! I have been professionally supported by a dedicated experienced accountant: Viivika Elmi-Drobet (kudos!), who has been with my company through all unexpected documents and transactions to be reported. She stood by my team and me, and we are incredibly helpful for her timely responses and spotless work since day one of our cooperation with her. It has been nearly 2 years now and we are definitely committed to coninuing this collaboration. It gives us the sense of solidity and trust, and does not distract us from our daily tasks.

30 October 2024
Unprompted review
1Office Group logo

Reply from 1Office Group

Thank you for the lovely review! We’re delighted to have been able to help make your experience memorable!

Rated 5 out of 5 stars

1Office Saves Time

I've being working with Mari Saan for almost a year by now. She is very knowledgeable about accounting, and she provides excellent response. 1Office really is a time saver.

28 October 2024
Unprompted review
1Office Group logo

Reply from 1Office Group

Your feedback brightened our day! We’re so glad you have a great time with us.

Rated 5 out of 5 stars

Mari Saan excellent accountant

Mari Saan has been an excellent helping hand as my personal accountant. She is punctual and efficient and always reminds me of my deadlines. At the same time she is extremely friendly and nice. Five stars.

28 October 2024
Unprompted review
1Office Group logo

Reply from 1Office Group

We’re so happy we could meet your expectations! Thank you for sharing your experience!

Rated 5 out of 5 stars

Kristina Popov

Really happy with 1Office in general, but in particular Kristina Popov is really attentive, responsive and dilligent in her work!

22 October 2024
Unprompted review
1Office Group logo

Reply from 1Office Group

Thank you so much for your kind words! We’re thrilled to hear you enjoyed your experience with us!

Rated 5 out of 5 stars

Taissia Jegorova from 1Office

Taissia Jegorova provided very prompt and detailed guidance and made sure to remind me of important deadlines. Taissai is reason why I want to keep working with 1office from Estonia.

21 October 2024
Unprompted review
1Office Group logo

Reply from 1Office Group

We’re so glad you enjoyed working with us! Your satisfaction is our priority!

Rated 5 out of 5 stars

Company in Estonia

When we started our company in Estonia we haven't any experience of Estonian administration, 1office was there to support us in everything. We were in contact with Olga Bajeva and she has been the most helpful ever, she used to support, advice, suggest and remind us a lot of important company stuff

21 October 2024
Unprompted review
1Office Group logo

Reply from 1Office Group

We appreciate your kind words and are happy to know that you’re satisfied with our service!

Rated 5 out of 5 stars

Easy opening a Ltd in the UK

We first started with a company in Estonia, but it was feasible because of our location. They suggested we open in the UK, which was very quick and smooth, Annika who manages the UK office, is always very helpful when we have questions.

1 July 2024
Unprompted review
1Office Group logo

Reply from 1Office Group

Thank you for your kind words! We're thrilled to hear you had a great experience and appreciate your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look