Hi Selena,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you were dissatisfied and that our service didn’t meet your expectations.
We want to be clear and transparent for anyone reading this. Results are heavily dependent on how strategies are configured, position sizing, risk management, market conditions, and whether the system is used as intended. Because of this, outcomes can vary significantly from one user to another, and we never guarantee profits.
That said, we understand how frustrating it can feel to lose money, especially if expectations were not aligned upfront. Our team does provide onboarding resources, documentation, and direct support to help clients set up and manage risk correctly, and we always encourage users to reach out early if they are struggling. We regret if you felt unsupported during your time with us.
Regarding features and services, we continuously evolve our platform, and some offerings may change over time as we improve, retire, or replace tools. We aim to communicate these updates clearly, and we’re sorry if that was not your experience.
We also offer clear refund and cancellation policies so clients can evaluate whether our platform is a good fit for them. While our solution has helped many investors achieve consistency, we fully acknowledge that it isn’t right for everyone.
We appreciate you sharing your perspective, and we wish you the best moving forward.
– 1P Algorithms Team