After verification my withdrawal is in pending. I haven't received the funds as of yet. I can understand wait times but if it takes too long my review will go down. I will update to positive when t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Had a bet on a player to score a header at 17/1. Only had £10 on it so not talking mega money. Player scored a header and I thought great I've won. However the bet was settled as a loss. Contacted... See more
Company replied
I have played this site before and had no issues with withdrawals, however I have had a real problem this time around. I have a fully verified account but my first withdrawal attempt was rejecte... See more
Company replied
So much problems to withdraw my money keeps rejecting,since you appoint my VIp manager everything is gone worst
Company replied
Company details
Written by the company
1Red Casino is an online casino that offers players the chance to enjoy their favourite games, including slots, table games, crypto games and more. The casino is home to a large portfolio of software providers, to cater to all players. These providers include well-known names such as Relax Gaming, NetEnt, Nolimit City, Quickspin, Pragmatic Play and more. The casino is primarily available in English and can be enjoyed across most web and mobile platforms, including the latest smartphones and tablets. The casino is also fully licensed and regulated by the Government of Curacao.
Contact info
Curaçao
- 1red.com
3.4
Average
2K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not be fooled
Do not be fooled
11 weeks and still waiting for my money this terrible site has now blocked me access to my account and make out thy have no record of me. Stay well clear of this casino you will not get your money. Wasted thousands and cannot withdraw a penny! Scam alert and my bank have now reported this as a fraudulent company and will be seeking the money back for me. All I wanted was my money.
25 February 2026
Unprompted review
Reply from 1Red Casino
Dear aaron sarvent!
We’re very sorry to hear about this situation and understand how upsetting it must be. This is not the experience we want anyone to have. Please contact our support team directly from the email associated with your account so we can locate your details, review the case, and clarify what has happened.
Best regards,
1Red Casino Team
Do not be fooled
Do not be fooled
11 weeks and still waiting for my money this terrible site has now blocked me access to my account and make out thy have no record of me. Stay well clear of this casino you will not get your money. Wasted thousands and cannot withdraw a penny! Scam alert and my bank have now reported this as a fraudulent company and will be seeking the money back for me. All I wanted was my money.
25 February 2026
Unprompted review
Reply from 1Red Casino
Dear ACE JOINERY AND PROPERTY MAINT!
We’re very sorry to hear about this situation and understand how upsetting it must be. This is not the experience we want anyone to have. Please contact our support team directly from the email associated with your account so we can locate your details, review the case, and clarify what has happened.
Best regards,
1Red Casino Team
I waited 21 days for 1200 withdrawal to…
I waited 21 days for 1200 withdrawal to be approved which is insane waiting time at the end though it got approved which was the most important part
2 February 2026
Unprompted review
Reply from 1Red Casino
Dear Omar Aboucham!
Thank you for sharing your experience. We apologize for the long wait — we understand how unpleasant it can be. We are glad that the withdrawal was successfully completed in the end, and we appreciate your patience. Your feedback has been taken into consideration and is helping us improve our payout processes in the future.
Best regards,
1Red Casino Team
AVOID!!
AVOID!!! Will take the money it will not allow withdrawals. Do not play here
21 February 2026
Unprompted review
Reply from 1Red Casino
Dear Terri!
We are sorry to hear about your disappointment. The withdrawal is being carried out in accordance with our instructions. We are aware of the withdrawal issues and apologize for the delay.
Best regards,
1Red Casino Team
Each experience is different
UPDATE TO THE BELOW: Since posting the below review I have received my withdrawal. It took almost a month.
To be fair, my previous experiences with this site over this past year have been pretty good.
I don't usually post reviews unless I have something nice to say. This is not the case here😠 I have played at this casino for over a year and I only had the occasional small issue BUT I made a withdrawal on 29 Jan 2026 and I have been given the absolute run around with bs answers and I still haven't received my money. It has been almost 1 month😠
They keep thanking me for my patience but my patience has now run out!
29 January 2026
Unprompted review
Reply from 1Red Casino
Dear Joanna Tahana!
We’re really sorry to hear about your experience and understand your frustration. Please accept our apologies for the delay you’ve encountered. Your patience is appreciated.
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear mouad ahbari!
Thank you! 😊
We’re happy to hear you’re feeling good and enjoying your experience. Wishing you lots of fun and good luck!
Best regards,
1Red Casino Team
I've given it two stars as I actually…
I've given it two stars as I actually enjoyed the games. Different from other sites. However when trying to withdraw (what a boring nightmare) verification needed (fair enough) then withdrawal approved as well as verification documents. Great I thought but nothing for a couple of days. Contacted customer service and they said be patient it can take up to 5 days which is ridiculous but ok. Time went on then I received an email saying withdrawal cancelled. Three times this happened. Had the same two agents every time who seemed like AI as there responses were exactly the same every time. Such a shame as for me the games were really good. Now I'll have the same reply on here saying sorry that you had a bad experience but I really don't want to hear that. How about sort your withdrawal system out and you may get more players. Tried to close account and that's impossible too. 🙄
2 February 2026
Unprompted review
Absolute scammers you win money then…
Absolute scammers you win money then the live chat you can’t contact them to see why your winnings have been rejected scammers do not deposit money
20 February 2026
Unprompted review
Reply from 1Red Casino
Dear Craig Havelock!
We are sincerely sorry that you got that impression. We apologize for the delay in payment and possible inconvenience when contacting customer support. Requests are currently taking longer to process than usual, but our team is working to ensure that all payments are completed as soon as possible. Thank you for your patience and understanding.
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear bex mcclean!
Thank you for your feedback! We’re glad you found the platform easy to navigate and appreciate you taking the time to share your experience.
Best regards,
1Red Casino Team
HORRIFIC experience
HORRIFIC experience. Been waiting 12 days so far for withdrawal and no sign! Sent more ID than when I mortgaged my house but excuse after excuse. Been waiting 4 days for reply to email and doubting I’ll get paid and nearly 700 quid! Do not use awful company and probably a scam site
18 February 2026
Unprompted review
Reply from 1Red Casino
Dear Matthew Piper!
We’re sorry to hear about your experience and sincerely apologize for the delay.
All approved withdrawals are paid in full, and our team is working through pending requests as quickly as possible. We appreciate your patience and understanding.
Best regards,
1Red Casino Team
Honestly if I could pick half a star
Honestly if I could pick half a star I would stay well clear of this site. The customer service is nothing short of very poor. I made a withdrawal and after 2 days it was still sat at pending can I add that I never received the payment either. After 2 weeks of back and forth the same excuses by far the worst online casino there is out there
19 February 2026
Unprompted review
Reply from 1Red Casino
Dear Ashley Barker!
We are sorry to hear about your experience and we apologize for any concern caused. Please be sure that pending withdrawals will not be cancelled. Delays may occur due to verification or payment processing, but all approved transfers are paid in full.
We are sorry for the inconvenience caused and appreciate your patience.
Best regards,
1Red Casino Team
Not paying…
Everyone here who gives it 5 stars and has had a good experience... they only had one payout... yes, that's right, with the first payout I had it in the bank within 2 hours... But the second now I've been waiting for more as 3 weeks.
1 February 2026
Unprompted review
The Future of Betting Is 1Red
The Future of Betting Is 1Red, I really like this site. It's very cool!
19 February 2026
Unprompted review
Worst casino ever !!
Worst casino ever they've been holding a mere 129.29€ since May 2024 and don't want to give me what i earned. A crappy casino in a crappy jurisdiction hands off just avoid falling in their trap
24 May 2025
Unprompted review
I did not receive my withdrawal yet
I did not receive my withdrawal yet
15 February 2026
Unprompted review
If the bookmaker is legitimate
If the bookmaker is legitimate, the payout is made within two hours, and at some bookmakers, within three days.
Anything to the contrary of what I've written is fake or a scam.
I just made my first deposit today, so we'll see what the situation is.
18 February 2026
Unprompted review
Been waiting for my withdrawel since…
Been waiting for my withdrawel since 14.2.26 , keep being told that the have escalated it , But still nothing .
Update 19.2.26 My withdrawal finally go accepted and i recieved my money ,
14 February 2026
Unprompted review
all good from start to finish
18 February 2026
Unprompted review
What a nightmare this site is kept…
What a nightmare this site is kept changing the date further to verify a transaction when I’d won 1800 but changed the date. On purpose knowing I’d have to wait a month for that statement to show transaction only won when I wasn’t verified not had a single win or never withdrawn of this site even got a vip manager but they don’t make
U feel vip with there offers 2 u id avoid at all costs 💯 they are
quick at taking peoples money make it hard for you to verify if you’ve won big in the end the wanted blood aswell that’s how bad it was
4 December 2025
Unprompted review
Worst casino app
Worst casino app. Been trying to withdraw money from month ago . Now my money is disappeared. They keep me waiting everything.. worst worst
17 February 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.