1st Choice Spares UK Ltd Reviews 26,213

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers had a great experience with this company. Many customers praise the service for its efficiency, finding parts quickly and easily, often receiving multiple quotes within a short time frame. The delivery service is frequently highlighted as speedy and reliable, with parts arriving in good condition and at reasonable prices. People appreciate the ease of ordering and the overall helpfulness of the service, often saving significant amounts compared to new parts. However, some customers experienced issues with product accuracy, receiving parts that were incorrect, damaged, or not as described, leading to inconvenience and additional costs. A few other people also felt that response times could be slow, or that parts were not available after purchase, causing delays and frustration.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with some reviewers receiving incorrect or... See more

Service

Customers generally report positive experiences with the service, finding it easy to use and efficient in... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and timely... See more

Price

Customers consistently note positive experiences with price, often finding outstanding and reasonable prices... See more

Response time

Users describe ambiguous interactions with response times, with many customers reporting quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I requested a parcel shelf for my Citroen C1 VTR (09 plate), and received quotes quickly ranging from reasonable to overpriced (in my opinion). I chose the lowest quote from A1 Allcars Ltd., which wa... See more

Rated 4 out of 5 stars

Was very impressed with the service. I found it easy to use, and offered me the ability to do a fresh search when I found an offer was too expensive. I also tried to purchase an item which the... See more

Rated 4 out of 5 stars

I have been searching for a part for my car for several months and 1st Choice spares were able to find one for me in a few days. Ordering was easy and part was delivered in reasonable timescale. Commu... See more

Company replied

Rated 4 out of 5 stars

After trying the local dealer for rear headrest for a suzuki ignis, I tried this company. Had 3 quotes within the hour. All reasonable. I hadn't bought anything like this before so took a chance. Bril... See more


Company details

  1. Auto parts shop

Written by the company

Find a part Fast! Buy cut price car parts with our free on-line part finder to save time and money. Tell us what you need and compare no obligation prices, then decide which star rated seller is best for you. We'll check stock from over 200 depots so you can compare prices on-line with no obligation. Why ring round yourself when you can do it all at once!


Contact info

3.9

Great

TrustScore 4 out of 5

26k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service and Experience with 1st Choice Spares

I ordered a 2nd hand wheel and tyre from this website. I filled in my info, spoke to a man on the phone, exchanged pictures to confirm the matching wheel/tyre (on WhatsApp) and it was sent to my door 2 days later. I saved £250 using this service instead of my local garage! I'm so pleased to now know that this is an option for car parts and if needed I can get a garage to fit them. A massive relief to get this sorted for a fraction of the price! I'll definitely use them again if I need to and have already recommended to friends. Thank you!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend Davidson of Rora

Was contacted by Davidson of Rora through your website, the representative was polite and helpful and the item was as described ,my husband having checked beforehand that it was the right colour.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Needed a part for a Mk 1 ford Focus

Needed a part for a Mk 1 ford Focus. Unable to find it on Ebay or elsewhere. Used 1st Choice for the first time. After a couple of days received info from Royton Car+Van Breakers ltd that they may have what I was looking for. An exchange of photos confirmed it was and the part was paid for and despatched. Arrived two days later. Good service. Helpful call with guy from Royton Breakers to make doubly sure it was correct part. Would use again.

30 January 2026
Unprompted review
Rated 4 out of 5 stars

Yeah was a good service ,quickly found…

Yeah was a good service ,quickly found me the part I needed ,I had a problem with the supplier of the part but thats not 1st choices fault

20 January 2026
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 5 out of 5 stars

Fantastic Experience

Fantastic Experience, I needed a Gearbox for my Toyota and I got 4 quotes I choose one and received the gearbox in 5 days, worked a treat and the car is now back on the road Brilliant will use again.

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, you buy a part and the company does not deliver and keep your money do not give refund, been trying for 2 months, £360 court claim pending,
AVOID !! AVOID !!! AVOID !!!

30 January 2026
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Update 02/02/2026 11:45
Thanks for your recent feedback.

We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 13/01/2026.

We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.

We have now received confirmation from the breaker that a refund has been issued.

If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.

Rated 3 out of 5 stars

I have sent emails asking when will I…

I have sent emails asking when will I get my item and no one gets back to me. Its a lot of money i spent and I have still not received my item

23 January 2026
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We have asked you for information via Trustpilot as the name given is not identifiable in our database.

Unfortunately, you have not replied with that information [such as request number or email used to make an enquiry]. This means we cannot investigate further, or confirm that you enquired via our service.

We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and provide the information requested.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 5 out of 5 stars

Allison was 5*'s

I made a schoolboy error with the wrong company on a previous review, missing out the crucial word of 1st Choice Car Spares.

Allison, from 1st Choice Spares UK Ltd, made me aware of this and with that being said, the communication and customer service had been 5*, assisting with my situation as a third party.

Although I did not get the outcome I wanted from 1st Choice Car Spares, the communication from Allison was gratefully received.

11 June 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Update 27/01/2026
Glad we could help.
All the best
Customer Care - 1st Choice.

Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.

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