1st Energy Pty Ltd Reviews 

I got a call from 1st energy about their company, they got my details but I didn't sign up for anything, next thing I got a message welcoming me to the company so I got in contact with them to stop but they said they would call me back, never got back to me, rang my provider to stop them, don't give your details to them,

This company will over charge you and use estimated bills rather than actual reads. This company also charged me full rate during 2022 Floods, when I had turned power off before evacuation and wasn't able to get home for 4 months. Will never go with this mob. Be careful dealing with this company and make sure you compare your meter to what they are charging x

Knew what she was talking about and was very friendly

So far I have had great service from your company. I hope it keeps up .

Everything went to plan, effortless, needed the power connected a day earlier then I had originally intended to move in, just one phone call and it was done.

Easy to sign up with relevant information easy to access. Pricing is competative and the switch over is easy

Customer service representative was polite and handled the call professionally.

Was overcharged $200 and then S100 or so. Complained, and received a letter stating that I was $25 or so in Credit. That was some months ago. I HAVE NOT received any more bills! I record my Meter Reading every couple of days. Today I spoke with Jenny. Apparently the overcharging has been cancelled and the Account is $63.64 in Credit. This is very surprising news. Quentin

Absolute incompetence by the consultants and the person who was supposed my online complaint. I am the authorised rep for a tenant in a building and this is regarding a meter upgrade. After numerous emails backwards and forwards between myself and this person who was supposed to be handling the complaints, she then tells me legally, I have no authority to advise her to contact the Managing Agent. The person gave me authority to speak on his behalf as he has poor English skills and it was recorded in their system I'm the authorised rep. If they needed legal proof that was never advised in the first email. Also, previously during COVID, they sent him an exorbitant invoice something like 6 times the average usage and when I complained, their answer was to pay for it anyway. I refused to do that and I lodged a complaint with the Energy Ombudsman and they reissued the invoice with the appropriate amount based on his usage.

It was very easy to understand i could see the rate charges i highly recommend 1st energy

Knew what he was talking about, and explained it well

Great customer service. Very happy with 1st Energy, have recommended them to family and friends. We had a hassle free transition from one property to another.

$157 service fee a month

AVOID 1st energy

He was very knowledgeable helped me out with my situation and put me onto the right person very happy with the service

Very smooth signup experience, quick to provide online account with status of transfer. Only issue was the email welcome pack referred to a different plan name ‘zero discount’ than what we had signed up for ‘1st Saver Online’..also did not show the plan reference code which both combined I wouldve used to validate we were on the correct plan as requested. The conditions and charges were however correct.

you were simply up front honest thats all a customer wants

Initial contact was great, yet to receive a bill and see if the promises and reates are cheaper.

He was very helpful and explained everything in an excellent manner, also was very caring