They make withdrawals extremely…
They make withdrawals extremely difficult.
A withdrawal is initiated and you are told to wait “up to 48 hours”.
After that, an IBAN issue is suddenly raised. When you provide all requested documents, they stop responding and then send you in circles between email support, live chat, and their website.
There have been weeks of delays with no clear answers and no real progress. At one point, they even provided me with the wrong email address to send the documents to.
Example: I was told by live chat to wait for contact by email. I was contacted and asked to provide specific banking documents. I sent the documents and nothing happened. When I followed up on live chat, I was told to send the same documents again by email. I did so — and again, silence. This cycle keeps repeating.
The entire process feels disorganized, exhausting, and unprofessional.
You should play elsewhere, mate.
