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24LuXe Reviews 1

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TrustScore 3 out of 5

3.2

Sex toy store
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Company details

  1. Sex toy store

Written by the company

We are an intimate wellness brand committed to closing the orgasm gap and promoting sexual empowerment for all. Our focus lies in providing luxurious, body-safe products that encourage exploration of our most natural desires. 💋Our mission is rooted in empowering individuals to embrace their sexuality and enhance their sexual health and overall well-being. 💋We are dedicated to offering top-tier products and comprehensive resources that foster healthy sexual behavior, open communication, and informed consent. 💋We firmly believe that everyone deserves a fulfilling and pleasurable sexual experience, and our aim is to support and educate our valued customers throughout their personal journeys.

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Delivery issues

My package still has yet been delivered. There was an issue with my package drop off on Sunday where they said they could not find address. Which I do not know how that could be. I get packages all the time. I’m still awaiting my package which they said it would then be delivered in 2 days due to my first drop off not received.

14 August 2023
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Reply from 24LuXe

We appreciate your feedback. We’re very sorry to hear about the delay with your package. As mentioned when we spoke earlier, USPS was unable to tell us why the package was unable to be delivered to the address you provided to us. We verified the address was correct as provided to us. But to correct the issue, we went ahead and sent out a replacement item, along with a discount code for your patience, and upgraded the shipping on your new delivery.

We have sent your replacement product out for 2-day shipping with a different courier. The package left our warehouse yesterday and will be to you in the 2 days that we mentioned.

You can track your package with the tracking number we provided to you earlier.

Your satisfaction is our goal. Feel free to message us if you have any further questions or concerns.

- 24LuXe Support

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