24.se Reviews 

91,857
TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 5 out of 5 stars

Product arrived in perfect condition and as advertised. Honestly, even better than I thought. I had no information on when delivery started but it got to me within a week. Was pleasantly surprised. Al... See more

Company replied

Rated 1 out of 5 stars

I ordered a pair of headphones from this store. The delivery company failed to deliver them for three weeks, even though the stated delivery time was two days. When we finally managed to reach... See more

Company replied

Rated 5 out of 5 stars

I was so pleasantly surprised with the ease of submitting a claim. Also how fast I received confirmation that the claim was approved. Will definitely use you again and hope I can buy insurance again... See more

Company replied

Rated 5 out of 5 stars

I like your service, it is very fast. But I don´t get my answear taht I have send you on July 20, about I would like to return the Cablexpert USB-C to HDMI adapter (4K, 30Hz; Item No. 99895) that I bo... See more

Company replied

Company details

  1. Mobile Phone Accessory Shop
  2. Battery shop
  3. Computer & Accessories store
  4. Electronic spare parts
  5. Photography shop
  6. Toner cartridge supplier
  7. TV shop

About 24.se

Written by the company

24.se - varför betala mer än du behöver

24.se är ett företag som erbjuder dig tillbehör till hemelektronik till rätt pris.

I vår webbutik hittar du tillbehör till mobiltelefoner, datorer, tv-spel, surfplattor, laptops och minneskort, men även hem & fritidsprodukter. Vi finns förutom i Sverige även i Norge (24hshop.no), Danmark (24hshop.dk), Nederländerna (24hshop.nl) och Finland (24hshop.fi).

24.se - Varför betala mer än du behöver...

Written by the company

Alla nöjda och återkommande kunder vi fått genom åren är det som driver oss framåt
Viktigt hos oss på 24.se är att du som kund ska trivas och känna att du verkligen tjänar på att handla hos oss. Du handlar med trygghet och vet att priset är det bästa utan att göra avkall på kvalité.

Prisgaranti, snabb leverans & Fraktfritt

30 dagars prisgaranti, Snabb leverans och fraktfritt över 1000kr

Vi lämnar 30 dagar prisgaranti från köptillfället. Skulle du mot förmodan hitta samma produkt billigare inklusive frakt hos en annan svensk webbutik, inom 30 dagar från köpdatumet, betalar vi tillbaka mellanskillnaden på produkten.

Contact info

4.0

Great

TrustScore 4 out of 5

92k reviews

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1-star

Asks customers to review

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4.0

All reviews

(91,857)

4,685 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nik was very helpful and guided me to…

Nik was very helpful and guided me to the beat purchase for what I was looking for!

24 June 2026
24.se logo

Reply from 24.se

Thank you for your kind words! We're delighted to hear that Nik was able to help you find the right product. We truly appreciate your feedback and hope to see you again.
/24hshop supportteam

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery! Thank you!! 😊

8 June 2026
24.se logo

Reply from 24.se

Hej och tack för ditt fina omdöme! Alltid kul med nöjda kunder. /24.se supportteam

Rated 1 out of 5 stars

Retur

Retur. Defekt del.

2 June 2026
24.se logo

Reply from 24.se

Tack för ditt omdöme. Vi beklagar att produkten inte motsvarade förväntningarna och att du behövde göra en retur. Om det finns något vi kan hjälpa till med är du alltid välkommen att kontakta vår kundsupport.

/24.se kundtjänst

Rated 5 out of 5 stars

A nice site with a lot of good things…

A nice site with a lot of good things an they always deliver fast and the service is awesome👍

9 September 2025
24.se logo

Reply from 24.se

Tack för din fina feedback! Det gläder oss att du uppskattar vårt sortiment, våra leveranser och vår service. Vi ser fram emot att få hjälpa dig igen framöver!

/24.se kundtjänst

Rated 5 out of 5 stars

Good price

Good price, fast delivery and easy to order.
Thanks 24.se

12 May 2026
24.se logo

Reply from 24.se

Thank you! Glad to hear that you are happy with the price and delivery 😊
/24.se

Rated 5 out of 5 stars

Easy and excellent service

I was so pleasantly surprised with the ease of submitting a claim. Also how fast I received confirmation that the claim was approved. Will definitely use you again and hope I can buy insurance again when my travel will exceed 3 months

5 May 2026
24.se logo

Reply from 24.se

Hello,
Thank you for your kind review! We are very happy to hear that the claim process felt easy and smooth, and that you received a quick response. We truly appreciate your trust and look forward to helping you again in the future. /24.se

Rated 1 out of 5 stars

I ordered 3 items and only received…

I ordered 3 items and only received two. I tried contacting support to find out where the third item was and did not get a response.

28 April 2026
24.se logo

Reply from 24.se

We’re sorry to hear that one item was missing from your order and that you did not receive a response from support. Please contact us again with your order number and we will help you further.

/24.se kundtjänst

Rated 1 out of 5 stars

Sells faulty products and refuse to…

Sells faulty products and refuse to issue refunds.
I bought a printer that broke after a few uses, and they refuse to issue a refund. I spend 2000 kroner on 20 pages of print. This is a scam.

4 May 2026
Unprompted review
24.se logo

Reply from 24.se

We’re sorry to hear about your experience. Please contact our customer service and we will investigate this matter for you.
/24.se

Rated 1 out of 5 stars

I needed to pay for customs extra

I needed to pay for customs extra. Such a shame if I wanted to order from china I could do it my self. Not trusted seller.

7 April 2026
24.se logo

Reply from 24.se

Hej,

Vi beklagar att du upplevt extra kostnader i samband med din beställning. Kontakta gärna vår kundtjänst på support@24.se
så kan vi se över ditt ärende närmare.

/24.se kundtjänst

Rated 1 out of 5 stars

Scammers

The parcel did not arrive, the delivery deadline has passed,

10 April 2026
Unprompted review
24.se logo

Reply from 24.se

Hello,

We are sorry to hear that your parcel has not arrived and that the delivery time has passed. That is not the experience we want you to have.

Please contact our customer service with your order details so we can look into this further and help you in the best way possible.

/24.se kundtjänst

Rated 1 out of 5 stars

I did not receive my package I'm still…

I did not receive my package I'm still trying to track my parcel and I'm still waiting.

2 April 2026
24.se logo

Reply from 24.se

Hej,

We’re sorry to hear that you have not received your package yet. Delivery times can sometimes vary depending on the carrier.

Please contact our support team at support@24.se
with your order number, and we will help you check the status of your shipment.

/24.se kundtjänst

Rated 1 out of 5 stars

This store is disgusting

This store is disgusting! I needed a computer mouse as a gift. I ordered it on their website because they offer express delivery for an additional fee, and the package should arrive within 1-2 days! I needed it urgently because my birthday was in 3 days. When my child's birthday had already passed, I wrote to customer service that I no longer needed the mouse and wanted to cancel the purchase. But customer service said I could only cancel after I received the item and sent it back. In the end, I received the package only a week and a half later. I sent it back, but they didn't refund me the full amount, charging me 59 sek for the return! They refused to refund the full amount. Therefore, I think this store is deceiving me by claiming express delivery. Don't order anything from them if you don't want problems!

7 April 2026
Unprompted review
24.se logo

Reply from 24.se

We’re sorry to hear about your experience and that it did not meet your expectations. Please contact our customer support so we can review your case further and assist you.
/24.se

Rated 5 out of 5 stars

Fits perfect

Fits perfect, easy install

30 March 2026
24.se logo

Reply from 24.se

Hello,
Thank you for your great review. We are happy to hear that the product fit perfectly and was easy to install.
/24.se kundtjänst

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