247 Staywarm heating engineer Juan Roberts came yesterday and fitted a new Ideal Logic Combi 30cwt boiler. He worked non-stop, disposing the old 16-year old boiler, just drank 2 cups of coffee, leavi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The installation of the boiler was carried out swiftly and without any fuss. I pointed to the installer that the system might need flushing but he showed me the clear water and said didnot need flush... See more
Company replied
Everyone from 24/7 made the work that needed to be done so much easier than I thought, from telephone conversations , workers carrying out the the jobs etc. The job was carried out with not only respe... See more
Company replied
Want to thank Aaron Hayworth, national contracts manager, for being true to his word and helping me out of a very difficult situation with my tenants and agency. He truly understands customer service,... See more
Company replied
Company details
- #55 of 74 best companies in Central Heating Service
- #30 of 51 best companies in Boiler supplier
- #67 of 97 best companies in Finance broker
- #41 of 45 best companies in Gas installation service
Written by the company
Boiler Installation Made Simple Enjoy stress-free heating with a brand new boiler, affordable monthly repayments, and 0% finance available. With our StayWarm Plan, you’ll get a 10-year Heating & Hot Water Promise, complete with annual boiler servicing for total peace of mind. The installation will include a brand new energy efficient boiler, affordable repayment options and next day installation is also available subject to site survey.
Contact info
United Kingdom
- 247staywarm.co.uk
4.7
Excellent
873 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
D.wimpenny
Engineer arrived exactly when advised.
Job completed by 12.30pm.
Great job.
Very pleased with work.
19 February 2026
Reply from 247 Staywarm
Thank you so much for your kind feedback. We’re delighted to hear that the engineer arrived as scheduled and that the job was completed promptly. It’s great to know you’re very pleased with the work carried out.
We truly appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kind regards,
247 Staywarm
Brilliant installation
The installation engineers were brilliant and did a great job. They were polite and very tidy and cleaned up after the installation. Very impressed.
19 February 2026
Reply from 247 Staywarm
We’re delighted to hear that our installation engineers made such a positive impression. We take great pride in not only the quality of our work, but also in being professional, respectful, and leaving everything clean and tidy — so it’s fantastic to know that reflected in your experience.
Kind regards,
247 Staywarm
Reply from 247 Staywarm
Our records show that at the point of installation you were advised that boxing would need to be constructed around your external flue after the installation. This work was not completed and was subsequently highlighted by the manufacturer.
Kind regards,
247 Staywarm
Excellent service from engineer…
Had a boiler fitted and the engineer was very polite and explained everything well. However, we could have been updated more by the office that he would not arrive until late pm when we were originally told from 8a.m so took the day off work unnecessarily.
15 January 2026
Reply from 247 Staywarm
Thank you for your feedback. We’re really pleased to hear that our engineer was polite and explained everything clearly.
We’re sorry about the delayed arrival time and understand how frustrating that must have been. We’ll take this on board and work to improve our updates in future. Thank you for bringing it to our attention.
Kind regards,
247 Staywarm
I was very impressed with the service…
I was very impressed with the service which we received from 247 staywarm for the installation of my boiler. Sorry forget guys name but he was polite knew his job and Everything went smoothly on time. Once again thank you. Will certainly be recommending you.
10 February 2026
Reply from 247 Staywarm
We are pleased to hear that you were impressed with the service provided and that your boiler installation was completed smoothly and professionally. Your recommendation is greatly appreciated and means a great deal to the team at 247 Staywarm.
Thank you for choosing us.
Kind regards,
247 Staywarm
Turned up on time got on with the job .
7 February 2026
Reply from 247 Staywarm
Thank you for taking the time to leave a review. We’re glad everything went smoothly and appreciate your support.
Kind regards,
247 Staywarm
Want to thank Aaron Hayworth
Want to thank Aaron Hayworth, national contracts manager, for being true to his word and helping me out of a very difficult situation with my tenants and agency. He truly understands customer service, has great leadership skills and is a credit to 247. I trust his manager is aware of this. Also would like to thank Ian Harper, installation engineer for a top-rated job and Libby Warburton. Look forward to having a stress-free boiler and heating cover for the next 10 years as promised !! Thanks you again team!!!
3 February 2026
Unprompted review
Reply from 247 Staywarm
Thank you so much for taking the time to leave such a fantastic review. We’re really pleased to hear that Aaron was able to support you through a difficult situation and deliver on his word — that level of integrity and customer care is exactly what we strive for.
We’re also delighted to hear your kind words about Ian’s installation work and Libby’s support. The team will be thrilled to know they made such a positive difference.
It’s great to know you’re feeling confident and stress-free about your boiler and heating cover for the years ahead. Thank you again for choosing 247 Staywarm — we’re always here if you need us!
Kind regards,
247 Staywarm
Excellent customer service
The service was excellent from start to finished, from the Customer Advisor to the engineer.
21 January 2026
Reply from 247 Staywarm
Thank you for taking the time to share your feedback. We’re delighted to hear that you received excellent service from start to finish, and that both our Customer Advisor and engineer made a positive impression. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
247 Staywarm
Installation of replacement boiler…. The engineer arrived at the designated time. Got straight to work . Informed me at various stages of the work. Courteous and respectful.Tidied before he left.
Very diligent engineer, courteous and respectful of property.. informed me at completion of how the boiler operates Overall a very good job
2 February 2026
Reply from 247 Staywarm
Thank you very much for taking the time to leave such a detailed review. We’re delighted to hear that you were happy with the boiler installation and the service provided. We always aim to be punctual, respectful of our customers’ homes, and clear in our communication, so it’s great to know this came across. I’ll be sure to pass on your kind words to the engineer. Thank you again for your feedback and for choosing us.
Kind regards,
247 Staywarm
Had a new boiler fitted engineer and…
Had a new boiler fitted engineer and customer service were excellent
2 February 2026
Reply from 247 Staywarm
Thank you for your positive review. We’re delighted to hear that you were satisfied with the boiler installation and the service provided by our team. Your feedback is greatly appreciated.
Kind regards,
247 Staywarm
Excellent company
22 January 2026
Reply from 247 Staywarm
Thank you for your kind words! We really appreciate you taking the time to leave a review and are glad you had a great experience with us.
Kind regards,
247 Staywarm
Brilliant
Brilliant - sorted my boiler out by fitting a replacement all within a week
29 January 2026
Reply from 247 Staywarm
Thank you for the great review! We’re really pleased we could get your boiler sorted quickly and have the replacement fitted within the week. If you need anything in the future, don’t hesitate to get in touch — happy to help!
Kind regards,
247 Staywarm
Fast ,reliable friendly team fixed my…
Fast ,reliable friendly team fixed my issue straight away
21 January 2026
Reply from 247 Staywarm
Thank you so much for the great feedback! We’re really glad to hear you were happy with our fast and reliable service. It was a pleasure helping you, and we’re always here if you need us again.
Kind regards,
247 Staywarm
Really really disappointing experience
Really really disappointing experience. Cancelled the install the day before work begun after being strung along.
The more I think about this the more I feel let down and frustrated. After having 3 videos calls, a site visit, paying the deposit and signing the contract and arranging 3 days holiday off work between my partner and I, how is it that you are able to just cancel it, without attempting to reschedule. Have been planning this for a while now and you have been aware of fitting date and would have known of any long term absences within the company…. I waited to allow your chance to fix this but my emails, calls and concerns were either ignored or not acknowledged.
I was told that someone went off long term sick the day before fitting. We have left it 2 months and tried to rearrange before having the story changed and told they can no longer fit due to the remote area we live. We live in Ipswich, not the Isle of Skye, which they were aware of when sending a plumber round to survey and when they took our deposit.
The whole point of getting this booked in was because we were due to have someone vulnerable come stay with us over Christmas and our heating being temperamental, so cancelling the day before deep into December was really frustrating.
We had agreed a boiler would be fitted, and due to the site visits and calls and availability we were strung along for months before being told they are no longer going to do it with very little explanation. I can't waste any further time with additional site visits from other companies and the stress and frustration is taking its toll.
I allowed them time to resolve the issue but any attempt to contact was ignored.
My mum recommended this company to me after having her boiler fitted but I certainly won't be doing the same. All the preparations have been made, I had hired a van and cleared garage moving to temporary storage which I shall now being paying for until I am able to find another company to do the work. In the understanding the work was beginning we also took out a loan to pay for the boiler and work which we are now paying off. So this has had big financials costs on us, all because of the companies ignorance and unprofessional service. They have had zero concern for the customer and we have just been fobbed off and ignored. Now we have to shop around for a new fitting quote and getting booked in during the height of winter resulting and potentially take out a second loan for the work to be completed.
All my hard work and planning and making arrangements has been completely derailed by your unprofessionalism, minimal notice and false offering of services.
28 January 2026
Unprompted review
Reply from 247 Staywarm
We are genuinely sorry to hear how disappointed and frustrated you feel, and we fully acknowledge that the situation caused you significant inconvenience. This was not the experience we aim to provide.
To clarify the timeline and circumstances from our side:
We were not aware in advance that the engineer assigned to your installation would go on long-term sick leave. Unfortunately, this occurred immediately prior to the scheduled installation date. As soon as we were made aware of this situation, we contacted you to inform you and discuss next steps. At that time, we did not have another engineer available who covered your area.
On 5 December, we agreed with you to cancel the installation and process a full refund of your deposit, which was subsequently completed.
You then contacted us again on 31 December, and we responded to confirm that we remained unable to carry out the installation due to the same circumstances, that we still did not have an engineer covering your area, and that your deposit had been refunded in full. We apologised for the inconvenience caused.
You contacted us again on 27 January, and once more we confirmed that, regrettably, we are still unable to support the installation.
We appreciate that this has been extremely frustrating, particularly given the planning you had undertaken and the timing of the cancellation. Please understand that losing business and being unable to assist a customer is always a last resort for us, and this decision was not taken lightly. However, we could not proceed without a suitably qualified engineer available to safely carry out the work.
We are sorry that this situation has caused you distress and disruption, and we regret that we were unable to provide a resolution that met your expectations.
Kind regards,
247 Staywarm
Rapid response to initial problem
Rapid response to initial problem, speedy and efficient replacement of faulty boiler. Everything done beyond expectations and without any concerns.
26 January 2026
Reply from 247 Staywarm
Thank you for taking the time to leave such a great review. We’re really pleased to hear you were happy with our rapid response and the efficient replacement of your boiler. It’s great to know everything was completed beyond your expectations. If you ever need us again, we’re always happy to help.
Kind regards,
247 Staywarm
Reply from 247 Staywarm
Thank you so much for the kind words! We’re thrilled to hear you had a great experience with Joe — he really is a fantastic guy and takes a lot of pride in his work. We’ll be sure to pass this along to him. Hope to see you again soon!
Kind regards,
247 Staywarm
Boiler replacement
We had s major boiler issue on the Friday and with the help of staywarm a new inner fitted the following Tuesday so pretty good, probably pays a bit over the odds but time was more important.
The communication was pretty good as well
8 January 2026
Reply from 247 Staywarm
Thank you for your feedback — we really appreciate you taking the time to share your experience.
We’re pleased to hear that the boiler issue was resolved quickly and that the communication throughout the process met your expectations. While we understand cost is always a consideration, we’re glad the speed of response and overall service made a positive difference for you.
If you need anything further or have any questions in the future, please don’t hesitate to get in touch.
Kind regards,
247 Staywarm
Very good response to an impeding…
Very good response to an impeding failure of my boiler. The work was carried out timely and professionally.
14 January 2026
Reply from 247 Staywarm
Thank you for your kind review. Providing timely and professional service is always our priority, and we appreciate you taking the time to share your experience.
Kind regards,
247 Staywarm
The process from start to finish was…
The process from start to finish was conducted professionally, efficiently and to a high standard. The physical work was conducted with minimum disruption to our day and our installation team were friendly and knowledgeable. They left the house clean and tidy and explained everything we needed to know about our new boiler. We would highly recommend to anyone thinking of purchasing a new boiler!
12 January 2026
Reply from 247 Staywarm
Thank you very much for taking the time to leave such a positive review. We’re delighted to hear that you were happy with the professionalism of the process, the efficiency of the installation, and the friendliness and knowledge of our team. It’s great to know we were able to keep disruption to a minimum and leave everything clean and tidy, while making sure you felt confident using your new boiler.
Your recommendation really means a lot to us — thank you again for choosing us and for your kind words.
Kind regards,
247 Staywarm
New boiler fitted
Efficient and arrived in timely manner.Answered any questions and fitted boiler in good time.
9 January 2026
Reply from 247 Staywarm
Thank you for your feedback. We’re glad to hear the engineer arrived on time, worked efficiently, and was happy to answer your questions. It’s great to know the boiler installation was completed promptly. We really appreciate you taking the time to leave a review.
Kind regards,
247 Staywarm
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.