24hr.supply Reviews 685

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for being exactly as described and of great quality, often at a better price than local stores. Many people highlight the fast and punctual delivery, with orders often arriving earlier than expected. The ordering process is consistently described as easy and straightforward, and customer service is noted for being responsive and helpful. However, some customers also noted issues with shipping, such as delayed deliveries or unexpected shipping fees, despite the company's stated policies. A few other people also felt that some products were missing necessary components or that the packaging was not adequate, leading to damaged items.

What people talk about most

Product

Users describe positive interactions with product, often highlighting that items were exactly as described... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast and quick shipping... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of the ordering process, with many... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting the great and... See more

Customer service

Customers had positive experiences with customer service, often highlighting helpful and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the 24"X12" septic Riser Kit. I had looked around on-line and at local supply chain stores and 24 Hour Supply had the best price even with the $50 shipping charge. It comes with screws for... See more

Rated 5 out of 5 stars

I ordered a hot water recirculating pump and it arrived promptly. Great service. The pump requires two union fittings that I thought came with it so I had to purchase them after. If the company would... See more

Rated 5 out of 5 stars

I ordered 2 different k-flex tubing insulation and I was very pleased with the product and the short length of time in which it was delivered. As it turned out, I did not need one size of the insulat... See more

Rated 5 out of 5 stars

I ordered from 24hr.Supply and was pleasantly surprised by how fast everything arrived. The products were exactly as described and well-packaged. Customer service was responsive when I had a quick que... See more


Company details

  1. Plumbers' merchant
  2. Boiler supplier
  3. Pipe supplier
  4. Pumping Equipment Supplier

Written by the company

Welcome to 24hr Supply! We provide plumbing supplies online with dedication, integrity, and consistency. We are located in New York, and all items ship from our warehouse here. Every day we want to delight people like you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

685 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery as promised.

22 August 2024
24hr.supply logo

Reply from 24hr.supply

Dear customer,

Your feedback is invaluable and helps us keep our standards high! We are happy you had a positive experience!

All the best,
24hr Supply

Rated 5 out of 5 stars

24hr.supply did everything great.The…

24hr.supply did everything great.The things I ordered showed up really fast and intact.5 stars for sure.

19 August 2024
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Reply from 24hr.supply

Dear customer,

Your feedback is invaluable! We are happy you had a positive experience!

All the best,
24hr Supply

Rated 4 out of 5 stars

Riser was well priced and arrived…

Riser was well priced and arrived quickly. Installation was easy and all went as planned.

19 August 2024
24hr.supply logo

Reply from 24hr.supply

Dear customer,

Your feedback is invaluable! We are happy you had a positive experience!

All the best,
24hr Supply

Rated 5 out of 5 stars

Fast service much appreciated.

Fast service much appreciated.

19 August 2024
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Reply from 24hr.supply

Dear customer,

Your feedback is invaluable! We are happy you had a positive experience!

All the best,
24hr Supply

Rated 5 out of 5 stars

Septic tank risers

Ease of ordering your products.

15 July 2024
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Reply from 24hr.supply

Dear customer,

Your feedback is invaluable! We are happy you had a positive experience!

All the best,
24hr Supply

Rated 5 out of 5 stars

It was everything I expected and…

It was everything I expected and arrived early and less expensive than other competitors.

22 July 2024
24hr.supply logo

Reply from 24hr.supply

Dear customer,

Your feedback is invaluable! We are happy you had a positive experience!

All the best,
24hr Supply

Rated 5 out of 5 stars
24hr.supply logo

Reply from 24hr.supply

Hi Linda,

Thank you for choosing 24hr Supply and for providing a stellar rating. We appreciate your feedback, and we truly hope you are having a wonderful summer!

All the best,
24hr Supply

Rated 5 out of 5 stars

Fast shipping

Fast shipping, well packaged

21 July 2024
24hr.supply logo

Reply from 24hr.supply

Dear customer,

Your feedback is invaluable! We are happy you had a positive experience!

All the best,
24hr Supply

Rated 5 out of 5 stars

WEB site worked great

WEB site worked great, fast shipping and reasonable price.

11 July 2024
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Reply from 24hr.supply

Dear customer,

Your feedback is invaluable! We are happy you had a positive experience!

All the best,
24hr Supply

Rated 5 out of 5 stars

Impressed

Made an order and received it within 24 hours! I purchased a medicine cabinet and it arrived the next day. It was package securely and arrived intact.

19 July 2024
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Reply from 24hr.supply

Dear customer,

Your feedback is invaluable! We are happy you had a positive experience!

All the best,
24hr Supply

Rated 5 out of 5 stars

ONLINE INFORMATION EASY TO ACCESS AND…

ONLINE INFORMATION EASY TO ACCESS AND EVALUATE. ORDERING WAS SIMPLE AND THE PRODUCT CAME QUICKLY. THANKS

10 June 2024
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Reply from 24hr.supply

Dear customer,

Your feedback is invaluable! We are happy you had a positive experience!

All the best,
24hr Supply

Rated 1 out of 5 stars

Bad customer service, I don't recommend this company.

They sent me the wrong parts and refused to help me, I ordered 2) A2-C3 flanges and they sent me 2) AC-C3W flanges they told me they don't carry A2-C3W flanges wich is what they sent me. They are blaming me for the order and are not helping me out. Now I'm stuck with 4 Flanges

1 August 2024
Unprompted review
24hr.supply logo

Reply from 24hr.supply

Hi Jose,

You contacted us the day you received the items (Aug 1) that there was an issue; we said we would reach out to you to help you out. The next day (Aug 2), a supervisor reached out to you. We offered to make this situation right by you. If you want further assistance, you can always reach back out to us.

All the best,
24hr Supply

Rated 5 out of 5 stars

Joe has been very helpful

Joe has been very helpful. He listens to what we have to say about the specific situation and was willing to help at his best effort! Supper grateful to have his assistance!

22 July 2024
Unprompted review
24hr.supply logo

Reply from 24hr.supply

Dear customer,

Your feedback is invaluable! We are happy you had a positive experience!

All the best,
24hr Supply

Rated 1 out of 5 stars

The company sells defective expired…

The company sells defective expired batteries and is basically a company who steals money from customers beware of these thieves

27 March 2024
Unprompted review
24hr.supply logo

Reply from 24hr.supply

Please reach out to us at customerhappiness@24hr.supply and we will do our best to resolve your issue.

All the best,
24hr Supply

Rated 1 out of 5 stars

sprinkler heads

They sent me 2 sprinkler heads, one of them without security guard. When I called notify them about it, guy asked me hundreds of senseless questions and pictures 👎🏿

13 May 2024
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Reply from 24hr.supply

Getting an item with a missing piece is the last thing anyone needs. When processing a such a claim, we request a picture of the items and a description of the issue. As soon as we have those, we do our best to make it right.

Please reach out to us at customerhappiness@24hr.supply, and we will make this right by you.

All the best,
24hr Supply

Rated 3 out of 5 stars

Dented product, Delivery did not allow proper inspection

The item was delivered and I was told by you that I have to inspect it before I sign for it. The delivery came (it was raining) and I asked to remove the box so I can inspect it, he told me NO, and that I can inspect it from looking into the box. He was nasty. As it turns out, the tank is dented in the middle and I was unable to see that just by peering into the box from the top.

15 April 2024
24hr.supply logo

Reply from 24hr.supply

We know getting a dented item is the last thing you want. Therefore, we package our shipments well and use insured carriers.

We are truly sorry that you received pressure from the driver. We will reach out to the carrier and have them ensure it doesn't happen again.

All the best,
24hr Supply

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